4/10 Poor
D
16 Sept 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First - THE STAFF WERE FABULOUS!! My 1st room had absolutely zero visibility or view due to windows being 100% covered in dirt and condensation on the outside (I paid extra for a view) and the room had a strong very musty smell. They offered a free breakfast but I said no. The second room was better, although maintenance had to repair a broken toilet. The wallpaper was peeling off some of the walls and the vinyl coating on the headboard was peeling off. No laundry on hotel site despite website stating so - laundry could be sent out in the morning at $ per pound plus $20 delivery for return later that night (that is pretty expensive for one load of laundry!). Hotel charged a $75 security deposit PER NIGHT ($450 in my case). The guide button on the TV did not work. I called desk for help to use the remote and was advised they didn’t have a TV package for guide use. I asked about the Pay Per View and Movies on Demand as advertised on the website - I was told they didn’t have that either. Parking was $25 per nite but it was not at the hotel. I booked this hotel for specific amenities due to a month long travel in the Maritimes. Very disappointed!! They need to update their website. I would not recommend this hotel!
D
Stayed 6 nights in Sep 2025