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SureStay Hotel by Best Western Ottawa

2.5 star property
Hotel in Ottawa with free breakfast and business centre

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Ottawa

Lobby
Indoor pool
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Free daily continental breakfast
Reviews
7.8

Good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Air conditioningAir conditioningAir conditioning
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
212 E 23rd Street, Ottawa, KS, 66067
  • Popular LocationRansom Memorial Gift Shop3 min drive
  • Popular LocationOld Depot Museum5 min drive
  • Popular LocationForest Park5 min drive
  • AirportKansas City, MO (MCI-Kansas City Intl.)68 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2/10 Very good

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub

9/10 Wonderful

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

8.6/10 Very good

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Standard Room, 1 King Bed, Non Smoking, Microwave

Standard Room, 1 King Bed, Non Smoking, Microwave

10/10 Exceptional

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.1/10 Very good

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Microwave

Standard Room, Multiple Beds, Non Smoking, Microwave

Standard Room, Multiple Beds, Non Smoking, Microwave

10/10 Exceptional

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

9.5/10 Exceptional

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Microwave
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Comfort Inn Ottawa
Pool
Breakfast included
Parking included
Free WiFi
3.9 out of 5, Good, (261)
The price is AU$191
for 1 night
includes taxes & fees
6 June - 7 June
Comfort Inn Ottawa

About the area

Ottawa

At SureStay Hotel by Best Western Ottawa, you'll be 2.4 km (1.5 mi) from Ransom Memorial Gift Shop and 4.8 km (3 mi) from Old Depot Museum. Highlights at this hotel include free continental breakfast, an indoor swimming pool and free self-parking. .This pet-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Additionally, you'll find express check-out and a front desk safe. Each morning free breakfast is served. .Sights within a 20-minute drive of this Ottawa hotel include Forest Park and Ransommemorial Hospital.

What's nearby

  • Ransom Memorial Gift Shop - 3 min drive
  • Old Depot Museum - 5 min drive
  • Forest Park - 5 min drive
  • Baker University - 24 min drive
  • University of Kansas - 30 min drive

Getting around

  • Kansas City International Airport (MCI) - 69 min drive

Restaurants

  • Casey's General Store - 6 min drive
  • McDonald's - 4 min walk
  • Not Lost Brewing - 4 min drive
  • Starbucks - 12 min walk
  • Casey's General Store - 5 min drive

About this property

SureStay Hotel by Best Western Ottawa

Hotel in Ottawa with free breakfast and business centre
WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. SureStay Hotel by Best Western Ottawa also features an indoor pool, express check-out, and a front desk safe. Self parking is free.

This Ottawa hotel is smoke free.

  • 52 guestrooms or units
  • Continental breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • No smoking on site
SureStay Hotel by Best Western Ottawa offers 52 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • Indoor pool

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Weekly housekeeping

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.00 per night.
  • Cots (infant beds) are available for USD 5.00 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 1 per accommodation, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.00 per night
  • Rollaway bed fee: USD 12.00 per night
  • Administrative fee: USD 1.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Ottawa?

Yep, SureStay Hotel by Best Western Ottawa has a free self car park.

How much does it cost to stay at SureStay Hotel by Best Western Ottawa?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Ottawa on 3 June 2024 start from AU$156.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to SureStay Hotel by Best Western Ottawa?

The closest beach to SureStay Hotel by Best Western Ottawa is Miola Beach (36.4 km).

Does SureStay Hotel by Best Western Ottawa have a pool?

SureStay Hotel by Best Western Ottawa has an indoor pool. The pool is open 10:00 AM to 10:00 PM.

Is SureStay Hotel by Best Western Ottawa family-friendly?

You bet! With amenities such as an indoor pool, as well as cots/infant beds in the guestrooms, it's no surprise that SureStay Hotel by Best Western Ottawa is a hit with families.

Does SureStay Hotel by Best Western Ottawa serve breakfast?

Sure does, complimentary continental brekkie is served daily between 6:00 AM and 9:30 AM.

Is there a free airport shuttle available at SureStay Hotel by Best Western Ottawa?

No, SureStay Hotel by Best Western Ottawa does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Ottawa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 138 out of 445 reviews" "
Rating 8 - Good. 170 out of 445 reviews" "
Rating 6 - Okay. 75 out of 445 reviews" "
Rating 4 - Poor. 44 out of 445 reviews" "
Rating 2 - Terrible. 18 out of 445 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities
There are a lot of down stairs rooms
Stayed 1 night in Feb 2024

4/10 Poor

Rhonda

There were mice in the room eating our food. I was supposed to get a refund and that hasn’t happened.
Stayed 1 night in Feb 2024

2/10 Terrible

Christi, Parsons

Travelled with family
Disliked: Amenities, property conditions & facilities
I don’t recommend this property at all, it was 150$ a night and the toilet didn’t flush, key didn’t work, sink didn’t drain, felt unsafe, felt like a really old motel that should never have had best westerns name on it, the breakfast was awful there was a waffle maker and granola bars, bananas as well as brownie bites that’s it nothing like the photos I am concerned with what they promised I wish the holiday inn express had a room but they were booked due to a marathon that was happening we drove up for it as my daughter was participating in it so they tripled the room costs for that day normally they are 40$ a night I am very disappointed in my experience at this hotel and will never stay again as the advertised amenities were not what we received
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pet-friendly hotel
Nice simple, pet-friendly, affordable hotel. Clean room, nice memory foam mattress. We were next door to some long term contract workers who were enjoying their one night off, but they were quiet by 10:30 and we slept well. Breakfast needs some help
Stayed 1 night in Nov 2023

6/10 Okay

Deb

Stayed 1 night in Nov 2023

2/10 Terrible

Ryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
THE STAFF WERE EXCELLENT, VERY KIND AND COURTEOUS. THE REST OF THE EXPERIENCE FELT LIKE I WAS STAYING IN AN INNER CITY WITH WHAT LOOKED LIKED LONG TIME TENNANTS DOING WHATEVER THEY PLEASE AND MAKING THE PLACE FEEL LIKE A RUNDOWN APARTMENT COMPLEX. AGAIN THE STAFF WAS AMAZING BUT OWNERSHIP NEEDS TO CHANGE THEIR APPROACH ONTHE GUESTS THEY ACCEPT OF LEISURE TRAVELERS LIKE MYSELF WILL NEVER UTILIZE THE HOTEL FOR TRAVEL.
Stayed 3 nights in Nov 2023

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay somewhere else
The gentleman at the front desk was very nice. We got to our room. There was bugs on the floor, hair in the corner of the room, Q-tips on the floor next to the nightstand, shower head was disgusting with mold and rust. Toilet paper holder and bath towel rack hanging from the wall.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean.
Stayed 1 night in Oct 2023

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good place for the price.
Very clean room with plenty of lights and plugs. Comfortable bed and lots of pillows. Minimal breakfast offerings compared to some other places I've been, but completely adequate. Friendly workers. Older building with a crack between door and wall, but door locked securely. I would stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Gina

Liked: Cleanliness, staff & service
This Best Western offered a comfortable bed and very clean room. It is a motel so if you are uncomfortable with doors opening to the outside, this property is not for you. Very friendly staff and nice basic breakfast.
Stayed 3 nights in Oct 2023