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SureStay Hotel by Best Western Ottawa

2.5 star property

Photo gallery for SureStay Hotel by Best Western Ottawa

A hotel room with a sofa, a small table, a bed with a blue bedspread, a television, and a wall-mounted artwork.
A reception area with a wooden floor, a reception desk, and a large painting on the wall.
A dining area with multiple tables and chairs, a kitchen in the background, and a ceiling with recessed lighting.
A modern living room with a sofa, two armchairs, a coffee table, a TV, and a painting on the wall.
A hotel with a central tower, a covered entrance, and a parking lot.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Business services
The current price is AU$125
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
212 E 23rd Street, Ottawa, KS, 66067
  • Place, Prairie Spirit Trail State Park
    ‪5 min walk‬
  • Place, Teen Park
    ‪20 min walk‬
  • Place, Kanza Park
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

A hotel room with a bed, bedside lamps, a chair, a small table, and artwork on the walls.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

7.6 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a beige sofa, a wooden table, a bed with white linens, and two wall-mounted lamps.

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, and a television.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

1 King Bed, Non-Smoking, Work Desk, Refrigerator, Wi-Fi

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

1 King Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

About the area

Ottawa

At SureStay Hotel by Best Western Ottawa you'll be 2.1 km (1.3 mi) from Kanza Park and 3.3 km (2.1 mi) from Ottawa University. Highlights at this hotel include free continental breakfast and free self-parking. .This pet-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Additionally, you'll find express check-out and a front desk safe. Each morning free breakfast is served. .Sights within a 10-minute drive of this Ottawa hotel include Old Depot Museum and Forest Park.

What's nearby

  • Prairie Spirit Trail State Park - 5 min walk - 0.4 km
  • Teen Park - 20 min walk - 1.7 km
  • Kanza Park - 2 min drive - 2.2 km
  • Ottawa University - 3 min drive - 3.2 km
  • University of Kansas - 29 min drive - 55.1 km

Getting around

  • Kansas City International Airport (MCI) - 69 min drive

Restaurants

  • ‪Love's Travel Stop - ‬15 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Smoked Creations BBQ - ‬6 min drive
  • ‪Sandbar Sub Shop @ Zarco's - ‬6 min drive
  • ‪Dairy Queen - ‬2 min drive

About this property

SureStay Hotel by Best Western Ottawa

WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. SureStay Hotel by Best Western Ottawa also features express check-out and a front desk safe. Self parking is free.

This Ottawa hotel is smoke free.

  • 52 guestrooms or units
  • Continental breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • No smoking on site
SureStay Hotel by Best Western Ottawa offers 52 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.0 per night.
  • Cots (infant beds) are available for USD 5.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Ottawa?

Yep, SureStay Hotel by Best Western Ottawa has a free self car park.

How much does it cost to stay at SureStay Hotel by Best Western Ottawa?

As of 4 Aug 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Ottawa on 1 Sept 2026 start from AU$125, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to SureStay Hotel by Best Western Ottawa?

The closest beach to SureStay Hotel by Best Western Ottawa is Bloomington Beach (37.5 km).

Does SureStay Hotel by Best Western Ottawa serve breakfast?

Sure does, complimentary continental brekkie is served daily between 6:00 AM and 9:30 AM.

Is there a free airport shuttle available at SureStay Hotel by Best Western Ottawa?

No, SureStay Hotel by Best Western Ottawa does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Ottawa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 211 out of 635 reviews
Rating 8 - Good. 218 out of 635 reviews
Rating 6 - Okay. 101 out of 635 reviews
Rating 4 - Poor. 70 out of 635 reviews
Rating 2 - Terrible. 35 out of 635 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and overall it was a decent room. Breakfast was pretty light and it was a long walk from our room. Otherwise a good place to stay for the money.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are amazing here really wish the pool was open but other than that..
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities
Old motel, run down, but great for the price
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
One of the best places we've stayed. Breakfast was good, service was friendly. I definitely recommend this location.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Clean room and good breakfast.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Rick

Liked: Cleanliness, amenities, property conditions & facilities
My stay was perfect. Loved the comfortable bed. Staff was super friendly.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Clean room and friendly staff
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Ryan

Disliked: Amenities, property conditions & facilities
breakfast area was not up to par. bathrooms were VERY small
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Room was good. Could use another trash can in room. Only 1 in bathroom.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean facilities.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Mary

Quiet, good service. Nice room/bed.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Trinka

Liked: Cleanliness, staff & service
The property is OK it’s not great, but it was clean. Mediocre breakfast only like oatmeal and yogurt and cereal and toast. Nothing hot. The room had a few few small issues but otherwise it was an OK stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Amie

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
the property was old and a little run down and cleanliness was not 100%. The staff made up for the deficits. Warm, friendly and helpful
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Feb 2025
Verified review

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Everything was ok but I dont understand why a handicap room was booked for someone who was not handicapped. I requested a handicap room as both of us was handicapped Staff was great though, it needed other items in the room besides what was offered
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Sharon M

Liked: Cleanliness, staff & service, amenities
Nice spacious rooms
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom door could barely go past the toilet , the shower head was packed with calcium and rust , made hard for a good shower !! Minimal Tv channels to choose from ..
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Why was the pool not operational? Should ask about that prior to booking.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities
Room was very clean, love the waffle maker
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The one room had the door lock to break and could not get in. This was for the dates April 8th-13th. The pool was also not functional.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Victoria

The room did not feel clean and there were things broken and cracked. A hole in the flooring and the bathroom sink had a part falling off.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Very Nice
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and easy out! Great room for the price!
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Jamie

Disliked: Cleanliness, amenities
Kinda dirty
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

LINDA IRENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay.
Stayed 2 nights in Nov 2022

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