10/10 Excellent
Kirsty
Travelled with partner
20 July 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was only a one night stay, partly for work, partly to celebrate my birthday. Check-in was excellent, very friendly, attentive & welcoming, a free upgrade was offered as it was my birthday & time was taken to personally show us around the hotel facilities. The reception, lobby, dining areas & Spa are beautifully decorated, there are so many staff, all of whom are highly trained & exceptionally helpful & friendly. On arrival to our room, a hand written birthday card & plate of chocolates & macarons had been left out for me, a very nice touch. Everything you’d want or need in a room was there, the bed was very comfortable, there was virtually no sound coming from anywhere, lovely shower & toiletries. My only gripe would be that the room was a bit drab & not decorated to anything like the same standard as the main areas of the hotel; also, we could not access the aircon panel, as it was obscured by the wardrobe, it was quite stuffy in our room overnight & you couldn’t open the window. We ate dinner at Aizle which was excellent and lunch at Baba which was delicious. Breakfast was a wee bit disappointing, there was a huge selection of things but they were rather ordinary & I would’ve expected a much more imaginative & out of the ordinary offering for £30 p/person from this standard of hotel - we had to send back a pain au chocolat as it was stale & hard. All in all though, our stay was lovely, the staff amazing & would highly recommend.
Kirsty
Stayed 1 night in Jul 2025