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The Potter's Heron - A Heartwood Inn

Property class: 4

Photo gallery for The Potter's Heron - A Heartwood Inn

A lobby with a round table displaying books, a large vase with flowers, a patterned ottoman, and a large potted plant.
A restaurant with booths, tables, and hanging lamps.
A traditional thatched-roof building with a sign reading "The Potters Heron."
A traditional library with leather armchairs, a fireplace, and a chandelier.
A hotel entrance with a carpet reading 'The Potter's Heron,' a staircase, and a view into the lobby area.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Business services
The current price is AU$183
includes taxes & fees
15 Nov - 16 Nov

Explore the area

View map
Potters Heron Hotel, Ampfield, Romsey, England, SO51 9ZF
  • Place, Valley Park
    ‪3 min drive‬
  • Place, Winchester Cathedral
    ‪15 min drive‬
  • Place, Winchester Christmas Market
    ‪16 min drive‬
  • Airport, Southampton (SOU)
    ‪21 min drive‬

Room options

Room

8.6 out of 10
Excellent
(21 reviews)
  • Garden view
  • Sleeps 2
  • 1 King Bed

Room

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Room

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • Sleeps 2
  • 1 King Bed

Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Snug

A hotel room with a bed, two bedside lamps, a nightstand, and a door with a number.

Snug

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfy

A bedroom with a large bed, a smaller bed, a wooden wardrobe, a nightstand, a lamp, and a mirror.

Comfy

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Really Comfy

A bedroom with two beds, a desk, and an air conditioning unit.

Really Comfy

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Fancy

A neatly arranged hotel room with a bed, pillows, a nightstand, a lamp, and a chair.

Fancy

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxe

A hotel room with a bed, a sofa, a chair, a table, and a desk with a lamp.

Luxe

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Really Comfy Accessible

A bedroom with two beds, wooden flooring, and framed pictures on the wall.

Really Comfy Accessible

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

View all photos for Interconnecting Really Comfy, Fancy

A hotel room with a bed, a chair, a small table, and a nightstand.

Interconnecting Really Comfy, Fancy

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 1 Single Bed

About the area

Romsey

At The Potter's Heron - A Heartwood Inn you'll be 3.5 km (2.2 mi) from River Test and 4.2 km (2.6 mi) from Sir Harold Hillier Gardens. Highlights at this hotel include in-room free WiFi, balconies and plasma TVs. .The restaurant, Potters Heron, serves British cuisine. At the hotel's own lounge bar, you can stop for a drink. 65 square feet (6 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include a business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and a terrace. Full breakfast is available on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 4-property class Romsey hotel include South Downs National Park and New Forest National Park.

What's nearby

  • Valley Park - 3 min drive - 2.7 km
  • Marwell Zoo - 12 min drive - 12.8 km
  • Winchester Cathedral - 15 min drive - 13.3 km
  • Winchester Christmas Market - 16 min drive - 13.6 km
  • New Forest National Park - 19 min drive - 18.4 km

Getting around

  • Eastleigh Chandlers Ford Station - 6 min drive
  • Southampton (SOU) - 19 min drive

Restaurants

  • ‪Costa Coffee - ‬8 min drive
  • ‪The Chilworth Arms - ‬8 min drive
  • ‪Bay Leaves Larder - ‬4 min drive
  • ‪King Rufus - ‬6 min drive
  • ‪The Otter - ‬6 min drive

About this property

The Potter's Heron - A Heartwood Inn

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, 6 meeting rooms, and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 65 square feet (6 square metres) and includes conference space. The business-friendly The Potter's Heron - A Heartwood Inn also features a terrace, a garden, and room service (during limited hours). Free self parking is available.

  • 58 guestrooms or units
  • Conference rooms
  • 65 sq ft of conference space
  • 6 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Terrace
  • Garden
  • Bar or lounge
  • Dining venue
The Potter's Heron - A Heartwood Inn offers 58 accommodations with a safe and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. Plasma televisions come with digital channels.

Bathrooms include a shower and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Housekeeping is provided on a daily basis.

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  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.6 out of 5, Wonderful, 394 reviews
The price is AU$184
includes taxes & fees
12 Nov - 13 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 10 to 25 for adults and GBP 5 to 20 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Potters Heron

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 6 meeting rooms
  • 65 square feet of conference space
  • Business centre
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per day.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 10 to 25 for adults and GBP 5 to 20 for children
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device.

Property is also known as

Potters Heron Hotel Romsey
Potters Heron Hotel
Potters Heron Romsey
Potters Heron
Potters Heron Hotel Hotel
Potters Heron Hotel Romsey
Potters Heron Hotel Hotel Romsey

Frequently asked questions

What is the cancellation policy at The Potter's Heron - A Heartwood Inn?

The Potter's Heron - A Heartwood Inn offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Potter's Heron - A Heartwood Inn?

As of 10 Nov 2026, prices found for a 1-night stay for 2 adults at The Potter's Heron - A Heartwood Inn on 15 Nov 2026 start from AU$183, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Potter's Heron - A Heartwood Inn?

Yep, The Potter's Heron - A Heartwood Inn has a free self car park.

Are there any beaches close to The Potter's Heron - A Heartwood Inn?

The closest beach to The Potter's Heron - A Heartwood Inn is Hamble Common Beach (18.5 km).

What makes The Potter's Heron - A Heartwood Inn a romantic place to stay?

Couples dining and romance packages, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at The Potter's Heron - A Heartwood Inn.

Does The Potter's Heron - A Heartwood Inn serve breakfast?

Yeah, our guests are hooked on the full breakfast here! Served weekdays from 7:00 AM to 9:30 AM and weekends from 7:30 AM to 10:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at The Potter's Heron - A Heartwood Inn?

No, The Potter's Heron - A Heartwood Inn does not offer an airport shuttle service.

Is there a bar or restaurant at The Potter's Heron - A Heartwood Inn?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Potter's Heron - A Heartwood Inn?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Potter's Heron - A Heartwood Inn?

Dogs are welcome at The Potter's Heron - A Heartwood Inn, with food and water bowls on offer.

The Potter's Heron - A Heartwood Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 52 out of 70 reviews
Rating 8 - Good. 8 out of 70 reviews
Rating 6 - Okay. 6 out of 70 reviews
Rating 4 - Poor. 1 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms and very friendly staff.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far exceeded expectations in every way. Would love to stay (and eat!) again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super clean and quiet hotel - would recommend wholeheartedly
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room nice treat left in our room on arrival, staff very friendly and helpful. Breakfast cooked to order and hotel very spacious very beautiful hotel. Enjoyed our time with you many thanks
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and restaurant facilities. Room was comfy and new. Food was very good and well priced. We would definitely stay again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a gem! This place is 10/10! Spot on for everything. An unforgettable stay. I can’t wait to return.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a family break with 3 kids aged 7 to 18 months, we found the Potter Heron because of the family room with kids connecting room with bunk beds. The kids ABSOLUTELY LOVED IT. I was so impressed by the rooms and the entire service and experience provided by the staff in the hotel and pub. This is a world class hotel, we’ve already booked our next stay!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The new deco is really pleasant. The rooms are very nice and hotel is sophisticated overall. Hope to be coming back soon!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with superb eclectic styling throughout. Powerful, hot shower, big TV and very comfy beds. Staff was very helpful and added two cots for us with extra bedding and towels for the little ones. High chairs, extra plates and cutlery provided for dinner and breakfast.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel in the world
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Recently refurbished bar, restaurant and rooms. Most powerful shower I’ve ever had! I had a lovely Sunday Roast whilst there too.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous decor, friendly staff, beautiful location, excellent food and comfy beds. Look forward to coming back. Special mention to Rita for whom nothing was too much to ask. Thank you
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay at the Potters Heron. I stayed for 2 nights. Check in was quick and friendly, kindly upgraded to a larger room. The rooms are clearly recently renovated and they look outstanding. Excellent decor, really homely feeling. The shower is probably the best shower I’ve ever had in a hotel! A few little treats in the room for me on arrival too. Breakfast was really good, I can highly recommend the French toast! The bar/restaurant is immaculate and all the staff were a delight. I will certainly be visiting again.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel which was like the Tardis. Was nice to receive a room upgrade on arrival. Staff were all brilliant the food was very good both at dinner and breakfast. Would definitely return.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, the little arrival chocolates are Devine & a lovely touch. As is the welcome postcard. It’s these little things that make it a home from home, lovely beds, great food - nespresso machine & illy coffee. Pure class, highly recommend. I never give 5 stars, but here we are. Staff were superb on arrival, helped settle me in & made to feel welcome.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Clean, recently renovated. Room was decorated to a very high standard. Food amazing. Staff friendly, smiley and helpful. Really, couldn't fault it.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know it's just been done up but there's not much not tp like at the Potters Heron. The staff are always super pleasant bordering on actually enjoying their jobs (I wish I was the same), food excellent although the menu could change monthly. Rooms, very clean but being a man who hates cushions, ditch them please :). It's a great place to eat and stay. Happy hour as well 5-7 weekdays. Not had breakfast yet but if its like the eveing meals then I can imagine its great.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night, we didn't eat or drink as we were going out to a party nearby, but the pub/restaurant looked nice and was quite busy. Despite how busy it was, the room was lovely and quiet and was nice and well presented with working air-conditioning. There were nice extra touches, like a heated towel rail, complimentary toiletries, tea, coffee, bottled water and nibbles plus a DAB radio. The bed was comfortable but sadly the double was only a 4'6" rather than the more usual 5' you find in the chain hotels, and since my husband is quite a broad, tall man it was really too small for us to sleep well. The ensuite shower room was lovely with high spec fixtures and fittings and the shower was excellent. There was plenty of free parking space too.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated, every aspect of the property and design choices are exceptional. The dinner menu creations were inventive and delicious. However, our room No. 36 was without WiFi. (“Hotel WiFi not connected to internet.”) And you cannot adjust the room temperature using the thermostat. A+ regardless.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at The Potters Heron recently and had a fantastic experience overall. The staff were excellent, really friendly, welcoming and helpful throughout our stay. The hotel itself is in a lovely location and has a really nice feel to it. It seems quite newly finished or recently updated, as the décor inside was very well done and gave the place a premium, comfortable feel. The food was really nice, and breakfast in particular was excellent. We ate in during our stay and were very impressed. The only slight downside was the size of the room. We booked for two adults and two children, and although the lovely staff brought in two pull-out beds for the children, this did make the room quite cramped. Considering the price paid for the room, which was fairly high, a little more space would have been ideal. That said, this was only a minor point in what was otherwise a really enjoyable stay. Great staff, lovely surroundings, excellent food and a very well-presented hotel. Overall, we had a fantastic stay and would happily recommend it.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently enjoyed an excellent stay at this beautifully redecorated hotel, and it exceeded every expectation. The rooms have been transformed with a stunning deco‑design style — modern, elegant, and incredibly comfortable. You can really see the care that’s gone into the refurbishment. One of my favourite parts of the stay was the outdoor seating area. It’s a lovely space to relax in the sunshine, perfect for a quiet drink or simply unwinding after a busy day. During our stay, we also noticed many couples enjoying a leisurely lunchtime meal outside. The dining room is another standout feature. Once the old function room, it has been completely reimagined and is now a fantastic, spacious setting for meals. It feels like the hotel is making much better use of the space, and it adds so much to the overall experience. The food itself was excellent, and serviced at the table with plenty of choices available at both breakfast and dinner. Whether you prefer something light or something more indulgent, there’s genuinely something for everyone. What truly made the stay exceptional was the team. Every member of staff was highly professional, welcoming, and attentive throughout our visit. Their friendliness and willingness to help created a warm atmosphere that made us feel genuinely valued. A big thanks to Zak & Lou Lou for really looking after us. Overall, this hotel has done a remarkable job with its redesign, and the service is second to none. I wouldn’t hesitate to return.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The AC in our room did not work from the moment we checked in until we left. It was one of the hottest days of the year. We requested to be placed in another room, only to be told the hotel was full and nothing would be done. The staff and management did nothing to get it fixed. They gave us a fan and suggested it was our body heat that was causing the room not to cool. The manager asked us to sit at the bar for a few hours. We didn't want to sit at the bar. We only wanted to use the room we had paid for. We ate our dinner and returned to the room to find that nothing had been done. Since it was so late and finding a new hotel was difficult, we spent a long, hot night, trying to sleep in a pool of sweat. It was like sleeping in a tent outdoors. We clearly didn't get what we paid for and no genuine effort was made to provide any kind of accommodation. In short, this is a lovely hotel, but it is very poorly managed and there does not seem to be any real focus on customer service. Stay away.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good. No complaints. Could vary the menu a little bit food always tasty.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at this hotel
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2026