Arcade Hotels in India

Well equipped business hotel on the outskirts of Delhi. Lovely facilities with pool, gym and several restaurants as well as a really nice patisserie. Disappointed to find that although we had booked a room for 2 adults and 2 children (with ages clearly stated as 9 and 11 when booked on hotels.com), the hotel was only expecting under 5 year old children and we were charged for an extra bed which made the room rather crowded. However, the room itself was well equipped and very clean just not set up for a family of 4 as we had requested.

Overall the hotel was nice, clean and comfortable. The staff were polite and helpful. We was given tourist information by Deevesh who was very helpful, knowledgeble and pleasent. The spa was great, although there was a strong unpleasant smell as we got to the spa level. I had a facial which was great and relaxing. The food in all the restaurants were lovely. The only downside was we was left waiting for a long time after ordering our dinner. 2 dishes would come out and then we were waiting another 15-20minutes for the rest of the dishes to come out leaving the previous dishes cold, at which point we was hungry aswel as annoyed at the service. We experienced this in Chutney, Sakura for dinner and in Zinc for lunch. Also the times we visited the restaurants, they were near enough empty only 2-4 people at the time so service should have been faster. And breakfast was nice, good selection but again we asked for tea/coffee and was left waiting until we had finished eating before someone had come around. The other thing is other guests have no respect for the fact that people are sleeping, they are talking loud, heavy footed and slamming doors.

Everything was exceptional!