Hotels with Free Airport Shuttle in Dominican Republic

The hotel itself was excellent. So beautiful ! One of the best hotels I have been to in a long time and definitely a family vacation must go to ! I would definitely return again and multiple times. The kids loved it just as much and there was so much for them to do everyday. The customer service at the restaurant and bars was 10/10 however the customer service from public relations and the front desk was sometimes not the best and the day of check out i did have a big issue. I requested for my laundry to be picked up Wednesday on the app and no one came. ( this was my cloths to go home that had got dirty in the plane ) Thursday I called to inquire why it was not picked up and someone at the desk promised to pick it up Thursday morning and have it to me by Friday morning 10 am . I was leaving Friday at 11. I stressed that I really needed it by 10 am and they said ok. Friday came and at 10 am I called for the cloths. Everyone kept saying they were on the way with the laundry to my room. My laundry did not arrive until 12 pm. I was suppose to be on my way to the airport at 11 my flight was at 1:30 I did not leave the hotel until about 12:15 , my ride that was scheduled to pick me up at 11 also left me making me have to pay an additional price for a taxi and almost causing me to miss my flight. I do feel like the staff was very unbothered and did not care. That part was 0/10. Lastly the food at the buffet was COLD everyday morning and night! The restaurant were very good however.

everything was excellent

Clean room, staff was absolutely wonderful to us. Welcome greetings was all day every day❤