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Occidental Punta Cana - All Inclusive

4.0 star property
Seafront property with spa services, near Cocotal Golf and Country Club

Photo gallery for Occidental Punta Cana - All Inclusive

Relax by the resort's large pool surrounded by palm trees and lounge chairs.
Guests can enjoy beach access and stunning ocean views from the hotel's beachfront location.
Enjoy a tranquil retreat with a view of palm trees and the beach from this room's large window.
Relax in this serene spa room with two beds, a natural stone wall, and a potted plant.
Relax under the stars in our serene outdoor dining area, surrounded by palm trees and string lights.

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Room service
The current price is AU$347
includes taxes & fees
24 Aug - 25 Aug

Explore the area

Map
España Avenue, Bávaro, Punta Cana, La Altagracia, 23301
  • Cortecito Beach
    ‪5 min walk‬
  • Cocotal Golf and Country Club
    ‪5 min drive‬
  • Los Corales Beach
    ‪5 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪23 min drive‬

Room options

View all photos for Superior Room (Royal Level)

Superior Room (Royal Level)

Superior Room (Royal Level)

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, Oceanfront

Superior Room, Oceanfront

Superior Room, Oceanfront

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

8.4 out of 10
Very good
(265 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
Ceiling fan
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Royal Level)

Suite (Royal Level)

Suite (Royal Level)

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
  • 78 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
  • 78 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, Oceanfront

1 bedroom, down duvets, in-room safe, individually decorated

Junior Studio Suite, Oceanfront

7.2 out of 10
Good
(10 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Junior Suite

Family Junior Suite

Family Junior Suite

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
Ceiling fan
  • 76 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room (Deluxe)

Superior Room (Deluxe)

Superior Room (Deluxe)

7.0 out of 10
Good
(7 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
Ceiling fan
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Punta Cana

An all-inclusive stay in Punta Cana awaits you at Occidental Punta Cana - All Inclusive. You'll be 0.3 km (0.2 mi) from Cortecito Beach and 3.2 km (2 mi) from Los Corales Beach. Highlights at this beachfront property include 11 restaurants, 3 outdoor swimming pools and 10 bars/lounges. .A day of pampering can include deep-tissue massages and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, El Alcázar, is open for breakfast, lunch and dinner. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find free beach club on site, and enjoy the 2 outdoor tennis courts and nightclub. Business travelers can take advantage of a meeting room, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Each morning free buffet breakfast is offered between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Places within a 15-minute drive of this 4-property class Bávaro property include Cocotal Golf and Country Club and Downtown Punta Cana.

What's nearby

  • Cortecito Beach - 5 min walk - 0.5 km
  • Cocotal Golf and Country Club - 5 min drive - 2.4 km
  • Los Corales Beach - 5 min drive - 3.3 km
  • Arena Gorda Beach - 9 min drive - 5.1 km
  • Bavaro Beach - 14 min drive - 8.1 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 44 min drive

Restaurants

  • ‪24/7 Pub - ‬5 min drive
  • ‪Lobby Bar - ‬2 min drive
  • ‪El gaucho - ‬7 min drive
  • ‪Focaccia Ristorante - ‬5 min drive
  • ‪La Hispanola Restaurant - ‬5 min drive

About this property

Occidental Punta Cana - All Inclusive

Seafront property with spa services, near Cocotal Golf and Country Club
Occidental Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Occidental Punta Cana - All Inclusive, you'll find 3 outdoor swimming pools, outdoor tennis courts, and a fitness centre. There are 11 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A business centre and a meeting room are available. A nightclub, spa services, and a terrace are also featured at the business-friendly Occidental Punta Cana - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 860 guestrooms or units
  • 3 levels
  • 17 buildings
  • 11 dining venues
  • 10 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club
  • Towels for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Occidental Punta Cana - All Inclusive offers 860 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down duvets. Plasma televisions are featured in guestrooms.

Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, French, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 10 bars/lounges
  • 11 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Caracolas
  • El Alcázar
  • La Hacienda
  • Las Reses
  • Via Veneto

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's club
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Gym
  • Kayaking
  • Nightclub
  • Shopping
  • Snorkelling
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's club
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 17 buildings
  • 3 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Built in 2000
  • Designated smoking areas
  • Double-glazed windows
  • Living plant wall
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Reusable coffee/tea filters

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Punta Cana - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses wind, solar and geothermal energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property uses wind, solar and geothermal energy, plus a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental Grand Punta Cana
Occidental Grand Punta Cana All Inclusive
Occidental Punta Cana Grand
Punta Cana Grand Occidental
Occidental Grand Punta Cana All Inclusive Resort
Occidental Punta Cana All Inclusive Resort
Occidental All Inclusive Resort
Occidental Punta Cana
Occidental Punta Cana All Inclusive
Occidental All Inclusive
Occidental Inclusive Resort
Occidental Punta Cana All Inclusive
Occidental Punta Cana All Inclusive Resort
Occidental Punta Cana - All Inclusive Punta Cana
Occidental Punta Cana - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Occidental Punta Cana - All Inclusive?

Occidental Punta Cana - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental Punta Cana - All Inclusive?

As of 27 July 2025, prices found for a 1-night stay for 2 adults at Occidental Punta Cana - All Inclusive on 24 Aug 2025 start from AU$346.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental Punta Cana - All Inclusive?

Yep, Occidental Punta Cana - All Inclusive has a free self car park.

Are there any beaches close to Occidental Punta Cana - All Inclusive?

Yep, Occidental Punta Cana - All Inclusive is a short 4-minute walk from Cortecito Beach. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at Occidental Punta Cana - All Inclusive?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Occidental Punta Cana - All Inclusive have a pool?

Yep, and guests love it! Occidental Punta Cana - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Occidental Punta Cana - All Inclusive?

Occidental Punta Cana - All Inclusive features 3 outdoor pools, a nightclub and 11 restaurants.

What makes Occidental Punta Cana - All Inclusive a romantic place to stay?

Couples spa treatments and pool-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Occidental Punta Cana - All Inclusive.

Does Occidental Punta Cana - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Occidental Punta Cana - All Inclusive?

No, Occidental Punta Cana - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental Punta Cana - All Inclusive?

Yep, they've got a beach bar and 11 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Occidental Punta Cana - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Occidental Punta Cana - All Inclusive?

No, pets and service animals are not allowed.

Occidental Punta Cana - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 719 out of 1688 reviews
Rating 8 - Good. 450 out of 1688 reviews
Rating 6 - Okay. 253 out of 1688 reviews
Rating 4 - Poor. 134 out of 1688 reviews
Rating 2 - Terrible. 132 out of 1688 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
My second time here and the people are always welcoming and helpful! Very safe and clean!
Stayed 7 nights in Apr 2025

8/10 Good

Noah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 8 nights in Apr 2025

8/10 Good

Taylor Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beaches , hotel room was nice! AC went out one day and they fixed it right away and it was good for the rest of the trip. I would say buffet was a 7/10 not bad and decent restaurant meals! We would defiantly go back :)
Stayed 8 nights in Apr 2025

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed being close to the beach
Stayed 5 nights in Apr 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

6/10 Okay

Christopher

Sometimes had to wait long periods of time for service, but overall for the price it was worth it.
Stayed 6 nights in Apr 2025

4/10 Poor

Caroline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have been to Punta Cana almost every summer of my childhood and it has changed a lot. Many rude staff members ignoring me. I had to leave 2 days earlier because of this.
Stayed 3 nights in Apr 2025

2/10 Terrible

Jake

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the entire property, from its well maintained green areas to food and mostly hospitality. Everyone was very attentive and friendly. The pizza and tacos crew, to the restaurants staff. A BIG shoutout for Joceline Ortiz Medina & William Altagracia. Joceline went above & beyond the line! She was very hospitable, attentive and provided us with an outstanding service and always with a smile and such a wonderful attitude! William gave us an amazing service, he would give us every drink from cup of water to a beer with a smile, positive attitude and “es un placer”!! Thank you so much to all the people working (behind the scenes; cooks, dishwashers, etc. )gardeners, waitresses, towels crew, pool crew etc…that made our trip a wonderful experience!!! We now want to go back and will def go back!!!! Than YOU!
Stayed 4 nights in Apr 2025

8/10 Good

Larhonda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The food was awful
Stayed 3 nights in Apr 2025

10/10 Excellent

Brianna

Travelled with group
Liked: Amenities
Loved my stay! Although it was very difficult to communicate with most of the staff as no one really understands English or they would ignore you to pay attention to their coworkers instead of the guests. Otherwise it was a beautiful place, good food. Just wish the service was better
Stayed 5 nights in Apr 2025

2/10 Terrible

Anabelle E

Stayed 4 nights in Mar 2025

8/10 Good

Minela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

6/10 Okay

Gabriel F

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Entertainment Staff
Stayed 7 nights in Apr 2025

8/10 Good

Lyubov

Stayed 7 nights in Apr 2025

10/10 Excellent

Emilie Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love it
Stayed 6 nights in Mar 2025

6/10 Okay

Kiani

Liked: Cleanliness, staff & service
This place was nice but pool close at 7 that’s wack and they need to do the pool party on other days then Saturday and promote the beach parties and club more
Stayed 4 nights in Apr 2025

10/10 Excellent

Bogdan

Travelled with family
Liked: Amenities, property conditions & facilities
Nice property.
Stayed 5 nights in Apr 2025

6/10 Okay

Michelle

Travelled with group
Disliked: Staff & service, property conditions & facilities
We got massages on the beach but whoever designed this resort was NOT thinking clearly. Who puts a playground and trampoline right up against an area where they are giving massage treatments. It’s an uncomfortable feeling knowing that you don’t have much clothing on and kids are right there watching. It was very uncomfortable and unprofessional. If we had known that I would have never gotten it done outside
Stayed 4 nights in Apr 2025

2/10 Terrible

Casey Ann

Stayed 6 nights in Apr 2025

10/10 Excellent

Nicholas

Liked: Property conditions & facilities
Great
Stayed 4 nights in Mar 2025

4/10 Poor

Michael Timothy

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The good: Everything appeared clean. The pools were nice the ocean and beach were fantastic. The main two royal area bartenders were fantastic but the substitutes that came to relieve them a few times a day not so much. The royal suite we had was large, clean, had a great balcony with a nice soaking tub on it The bad: Most food here is terrible! Nearly inedible even in the marginally better Royal dining and a al carte restaurants. The beach vendors in the main area will absolutely annoy you to death. Do not come here for any sort of relaxation. At least they keep them out of the majority of the royal area for the most part, but if you’re in between the palm trees and the water you will be constantly targeted in the royal area as well. The cigar vendors are constantly pushing fake Cuban cigars on unsuspecting tourists. If you’re going to buy cigars make sure you know what their actual worth is and how to spot fakes. We booked a royal suite for three; there was no door between the bedroom and living area (where my child slept). Getting extra towels was a hassle. It took three separate calls to get someone to get our bags and I eventually just carried them down the stairs myself and was beginning to march them to the front of the resort when someone from the royal office made some angry calls to get a porter to help us. The verdict Would I return, no shot. I go on vacation to eat well, relax in the sun, drink fancy beach drinks and spend time with family and friends.
Stayed 7 nights in Apr 2025

10/10 Excellent

leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained great pool area as well the beach area was clean and great to relax Food we great and lots of places to refill your drink
Stayed 7 nights in Mar 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness
Awesome place
Stayed 4 nights in Mar 2025

4/10 Poor

Ruslan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room We were given a very old and poorly maintained room. The AC was leaking, causing a large puddle on the floor, and the sockets were broken. After reporting the issue, we were moved to another room — but the AC was leaking there too. The rooms are outdated, the bathroom was in terrible condition, the water smelled bad, and there was mold in the shower. Housekeeping didn’t clean our room the first day, and no drinking water was provided until we complained to the manager. Territory The hotel grounds are beautiful, large, and well-maintained. This was the only thing we really enjoyed. Restaurants & Food Food was the biggest disappointment. The buffet was overcrowded, with very limited and low-quality food. Hard to find clean plates or free tables. The meat was overcooked or just bones, some food tasted spoiled, and drinks were terrible — artificial juice, broken coffee machines, stale cereal. A-la-carte restaurants had the same poor-quality food and extremely slow service. Food Poisoning Despite being very careful with what we ate, both my wife and our child got food poisoning. My wife had to go to the hospital for treatment. We had travel insurance, so medical costs were covered. The hotel management showed zero care or apology about this situation. Beach The beach was the only highlight — clean, beautiful, lots of space and loungers, soft white sand, and the ocean was amazing. Conclusion Sadly, this was our worst hotel experience ever.
Stayed 6 nights in Mar 2025