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Occidental Punta Cana - All Inclusive

4.0 star property
Seafront property with spa services, near Cocotal Golf and Country Club

Photo gallery for Occidental Punta Cana - All Inclusive

3 outdoor pools, pool loungers
Property video
Business centre
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
11 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Room service
The current price is AU$360
includes taxes & fees
14 Dec - 15 Dec

Explore the area

View map
España Avenue, Bávaro, Punta Cana, La Altagracia, 23301
  • Place, Cortecito Beach
    ‪5 min walk‬
  • Place, Casino Avalon Princess
    ‪12 min walk‬
  • Place, Los Corales Beach
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪31 min drive‬

Room options

View all photos for Superior Room (Deluxe)

Superior Room (Deluxe)

Superior Room (Deluxe)

7.0 out of 10
Good
(7 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
Sofa bed
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite

Family Junior Suite

Family Junior Suite

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
Sofa bed
  • 76 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Studio Suite, Oceanfront

Down duvets, in-room safe, individually decorated

Junior Studio Suite, Oceanfront

7.2 out of 10
Good
(10 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Royal Level)

Suite (Royal Level)

Suite (Royal Level)

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

8.4 out of 10
Very good
(308 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
Sofa bed
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, Oceanfront

Superior Room, Oceanfront

Superior Room, Oceanfront

8.0 out of 10
Very good
(15 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (Royal Level)

Superior Room (Royal Level)

Superior Room (Royal Level)

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room, Oceanfront (Royal Level)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
Down duvet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Superior Room, Oceanfront (Royal Level)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
Down duvet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Studio Suite, Oceanfront (Royal Level)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
Down duvet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Studio Suite, Oceanfront (Royal Level)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Plasma TV
Down duvet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Punta Cana

An all-inclusive stay in Punta Cana awaits you at Occidental Punta Cana - All Inclusive. You'll be 0.3 km (0.2 mi) from Cortecito Beach and 3.2 km (2 mi) from Los Corales Beach. Highlights at this beachfront property include 11 restaurants, 3 outdoor swimming pools and 10 bars/lounges. .A day of pampering can include deep-tissue massages and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, El Alcázar, is open for breakfast, lunch and dinner. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find free beach club on site, and enjoy the 2 outdoor tennis courts and nightclub. Business travelers can take advantage of a meeting room, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Each morning free buffet breakfast is offered between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Places within a 15-minute drive of this 4-property class Bávaro property include Cocotal Golf and Country Club and Downtown Punta Cana.

What's nearby

  • Cortecito Beach - 5 min walk - 0.5 km
  • Casino Avalon Princess - 12 min walk - 1.0 km
  • Aromas Museum - 4 min drive - 3.0 km
  • Los Corales Beach - 5 min drive - 3.3 km
  • Arena Blanca Beach - 6 min drive - 2.2 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 44 min drive

Restaurants

  • ‪Focaccia Ristorante - ‬5 min drive
  • ‪El gaucho - ‬7 min drive
  • ‪Wasabi - ‬5 min drive
  • ‪Las Caracolas - ‬4 min walk
  • ‪24/7 Pub - ‬5 min drive

About this property

Occidental Punta Cana - All Inclusive

Seafront property with spa services, near Cocotal Golf and Country Club
Occidental Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Occidental Punta Cana - All Inclusive, you'll find 3 outdoor swimming pools, outdoor tennis courts, and a fitness centre. There are 11 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A business centre and a meeting room are available. A nightclub, spa services, and a terrace are also featured at the business-friendly Occidental Punta Cana - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 860 guestrooms or units
  • 3 levels
  • 17 buildings
  • 11 dining venues
  • 10 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club
  • Towels for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Occidental Punta Cana - All Inclusive offers 860 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down duvets. Plasma televisions are featured in guestrooms.

Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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The price is AU$388
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 10 bars/lounges
  • 11 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Caracolas
  • El Alcázar
  • La Hacienda
  • Las Reses
  • Via Veneto

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's club
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Gym
  • Kayaking
  • Nightclub
  • Shopping
  • Snorkelling
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's club
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 17 buildings
  • 3 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Built in 2000
  • Designated smoking areas
  • Double-glazed windows
  • Living plant wall
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Reusable coffee/tea filters

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Punta Cana - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses wind, solar and geothermal energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property uses wind, solar and geothermal energy, plus a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental Grand Punta Cana
Occidental Grand Punta Cana All Inclusive
Occidental Punta Cana Grand
Punta Cana Grand Occidental
Occidental Grand Punta Cana All Inclusive Resort
Occidental Punta Cana All Inclusive Resort
Occidental All Inclusive Resort
Occidental Punta Cana
Occidental Punta Cana All Inclusive
Occidental All Inclusive
Occidental Inclusive Resort
Occidental Punta Cana All Inclusive
Occidental Punta Cana All Inclusive Resort
Occidental Punta Cana - All Inclusive Punta Cana
Occidental Punta Cana - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Occidental Punta Cana - All Inclusive?

Occidental Punta Cana - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental Punta Cana - All Inclusive?

As of 12 Dec 2025, prices found for a 1-night stay for 2 adults at Occidental Punta Cana - All Inclusive on 14 Dec 2025 start from AU$360.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental Punta Cana - All Inclusive?

Yep, Occidental Punta Cana - All Inclusive has a free self car park.

Are there any beaches close to Occidental Punta Cana - All Inclusive?

Yep, Occidental Punta Cana - All Inclusive is a short 4-minute walk from Cortecito Beach. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at Occidental Punta Cana - All Inclusive?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Occidental Punta Cana - All Inclusive have a pool?

Yep, and guests love it! Occidental Punta Cana - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Occidental Punta Cana - All Inclusive?

Occidental Punta Cana - All Inclusive features 3 outdoor pools, a nightclub and 11 restaurants.

What makes Occidental Punta Cana - All Inclusive a romantic place to stay?

Couples spa treatments and pool-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Occidental Punta Cana - All Inclusive.

Does Occidental Punta Cana - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Occidental Punta Cana - All Inclusive?

No, Occidental Punta Cana - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental Punta Cana - All Inclusive?

Yep, they've got a beach bar and 11 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Occidental Punta Cana - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Occidental Punta Cana - All Inclusive?

No, pets and service animals are not allowed.

Occidental Punta Cana - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 880 out of 1994 reviews
Rating 8 - Good. 525 out of 1994 reviews
Rating 6 - Okay. 313 out of 1994 reviews
Rating 4 - Poor. 140 out of 1994 reviews
Rating 2 - Terrible. 136 out of 1994 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harjinder

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a great stary
Stayed 6 nights in Aug 2025

6/10 Okay

Rachel

Travelled with family
Disliked: Cleanliness
Food was not up to par at all and pool was warm
Stayed 4 nights in Aug 2025

4/10 Poor

Jean

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Poor overall property conditions. Limited food options on the buffet. Room a/c was not working properly.
Stayed 6 nights in Sep 2025

4/10 Poor

Kevin Niljaia

Disliked: Cleanliness, staff & service, property conditions & facilities

Cereal Box Vacation- Ingenuine Customer Service

☆CONS Hygiene:● Fruit not properly washed (dirt visible on rinds) ●Waiters wipe off tables with dry handkerchiefs left behind by previous table occupants●Each tray of food doesn’t have its own tongs, they either share with 3 or 4 other displayed food or nothing at all●Saw a woman grab a hard-boiled egg with her bare hands, crack it on side of the metal trays, & then put it back in with the rest.●Saw a little girl scoop out soup with the ladle for it, & then put her nose to it.●Saw a little boy look around for tongs to grab tortilla chips from the snack bar & after seeing none, grab a handful for his plate.●Saw multiple staff members pick their nose or wipe their sweat near food areas.●Flies are a norm in the dining area.●Birds eat directly from the beach buffet trays.●Spotted a Cockroach (flying waterbug) sitting in dining room chair, in the buffet dining room. ●No sanitizer stations in any dining areas.●Room not fully cleaned (paper towel & hair left on floor). Food was sub-par (under seasoned & all meat fried dry & hard, even fish) Comfort: Room AC inconsistent, lights flickering & main buffet dining room is hot & muggy. Customer Service: Staff begrudgingly helps you unless you show them you're about to tip them. ●Housekeepers resistant to providing extra towels, until they clean your room or finish all rooms.●They don’t provide wash cloths. ●Hallways are a loud hang out spot for maintenance men & housekeepers ☆Pros: The bed was soo comfortable! Their beach is clean!
Stayed 3 nights in Sep 2025

8/10 Good

Regla

Travelled with group
For the money, we paid, the place was very decent. The food was not bad. And the staff was pretty nice. The bathroom sink had little water to wash your face or brush your teeth. The safe did not work would not lock. But what bothers me the most are the people outside your room, waiting for you to come down to sell you something. This was an every day thing. They were nasty and inappropriate, and they wouldn’t leave us alone. They stopped us every day when we came out of the room. They were stalkers. If it wasn’t for these people, the place was not bad at all for the money. The people from animation, were great and entertaining. But don’t go on weekends, because everybody from the Hood decides to go also, and it gets packed. Good thing. I left on that Saturday because that’s when the town decided to go. They were lines to go in the dining room. Just don’t go on Weekends..
Stayed 6 nights in Aug 2025

8/10 Good

Berlin D

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
En geneneral la experiencia fue buena,la comida esta muy rica, el area de pizza riquisimo, pero pueden mejorar el servicio del bar principal los bartenders no son nada amables y se enfocan en un grupo (total enfoque x los tips) y se olvidan del resto de gente y toca esperar mucho tiempo como si fuera un favor que te hacen y el restaurante Alcazar las hoster de la puerta 0 servicio al cliente. Los meseros Abel y Sandra muy buen servicio. El servicio de Spa super Marta y Esther. La habitacion siempre limpia, toallas limpias todos los dias. Me gusto el servicio de las excursiones en la recepcion no es necesario ir lejos. Y super recomendada la tienda de souvenirs atiende el señor "Sammy" super amable, te hace el dia :) y buenos precios.
Stayed 6 nights in Aug 2025

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Mary

Total environment was doable. The hotel is quite old and new upgrades are needed.
Stayed 9 nights in Aug 2025

8/10 Good

Fernando Agustin Otero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo unico que tengo para criticar es respecto al aire de la habitacion, la primera noche apenas enfrio,lo reporte,fueron y lo arreglaron y el ultimo dia fue un tecnico a colocar una pieza al equipo y desde ese momento dejo de enfriar,lo reporte nuevamente,supuestamente me dijeron que lo habian arreglado pero esa noche nunca funciono,y al dia siguiente a la hora de dejar la habitacion se mantenia sin funcionar,por lo demas todo bien.
Stayed 7 nights in Sep 2025

8/10 Good

Latoya

Liked: Staff & service
Stayed 4 nights in Sep 2025

8/10 Good

ROSANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will be nice if the resort offers transportation from and to the airport. Room was nice and clean but need to check some outlets and TV's. Nice resort overall; I will recommend it to friends and family. Entertainment and animation team was Great.
Stayed 5 nights in Sep 2025

8/10 Good

Nicole Y

Travelled with group
The place was beautiful, the staff were very helpful and polite. Definitely give them a 10 out of 10
Stayed 2 nights in Sep 2025

8/10 Good

Henry Akalonu

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Could be better with the music selection. Its all Spanish no variety of Afrobeats, hiphop, rnb or anything dancehall.
Stayed 3 nights in Sep 2025

6/10 Okay

Larisa

Liked: Cleanliness
Disliked: Property conditions & facilities

Shabby hotel with mediocre service

The staff has very limited English’s giving the impression of rudeness and creating misunderstanding. At the check in counter, I was rudely told to go over another check in desk without explanation. The person at that desk didn’t speak any English. Another person came to help him with my check in, but in the middle of this another guest, who spoke Spanish came, and I was ignored for a long period of time while they were chatting and laughing. Finally, after so called private check in, I was escorted to my room by a person who said he will be my “butler”. The room was not the one I reserved. The “butler” left for a long period of time and came back with a different room key. The second room also didn’t correspond to my reservation. I was exhausted and had tears in my eyes but no one noticed. Went back to the lobby. A manager came out and escorted us to the 3rd room. This was also not the room I reserved but he said it’s in the same category, he can’t give me anything else and doesn’t understand why am I crying. The “butler “ didn’t leave his contact information for the future services. My check in took about 2hours. The room was shabby but fairly clean. The safe and the balcony door were broken and I had to wait for the 2 different repair men to come and fix them. The balcony door was not fixed at the end After nearly 3 hours in this resort I just wanted to be left alone. The room had multiple broken tiles, peeling paint, broken iron, leaking shower, non-flushing toilet.
Stayed 7 nights in Aug 2025

10/10 Excellent

Enrique

Stayed 3 nights in Aug 2025

6/10 Okay

Shirleen Marie

Travelled with family
Liked: Cleanliness, amenities
Spent 7 days/6 nights as family of 4 (teen, 50s, 60s, and 80s). Enjoyed but had issues. Property: The resort property is well kept and there are staff constantly cleaning. Not much shade and people save areas very early. People DO move/take towels. Staff: The staff were all generally nice; however, most don't speak English. Our group spoke Spanish, but I did notice that staff did not speak or interact much with non-Spanish speakers. I don't believe that it was done with mal-intent - more just inability to communicate. Non-Spanish speakers likely won't have much staff interaction. Room: We had two rooms that were not adjoining. Both rooms were spacious. The safe in one of the rooms initially did not work. We told the front desk but not repaired. After 2 days, we met the person seated at the entrance to our building and told him that the safe did not work. He had someone in the room within 15 minutes to repair the safe. The first day, after quickly unpacking, my husband placed his bag with a towel, suntan lotion, and a small book on the desk (nothing big or heavy). We're not sure if the glass was already cracked (we didn't notice); however, when he picked up the bag he noticed a large crack. He told the front desk and when we checked out, we were charged for the glass ($55) so be careful. Food: We tried all of the restaurants. Some are definitely better than others but we found something to eat all week. Unfortunately, we all ended up with stomach issues. Pack medication.
Stayed 7 nights in Aug 2025

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just spent 7 nights here and it was so relaxing. Short walk from our room to the beach and all the food. We would definitely recommend this place to people. Not to crowed. The air conditioner did not keep the room as cool as we are used to but was still doable. Apparently they do not use wash clothes in Punta Cana so you might want to consider bringing them.
Stayed 7 nights in Aug 2025

10/10 Excellent

evelyn

Stayed 4 nights in Aug 2025

10/10 Excellent

Pavel

Travelled with family
Liked: Amenities, property conditions & facilities
Îs a very safety place and the customer servus was excelent It might be necessary some improvement with the maintenance
Stayed 7 nights in Aug 2025

6/10 Okay

Mercedes

Travelled with family
Liked: Staff & service
The room wasn't completely clean. The facilities need remodeling. One night the water went out, and two cockroaches appeared. The staff was attentive. Our coordinator, Lydia, was very helpful.
Stayed 5 nights in Sep 2025

8/10 Good

Johanna

Travelled with partner
Liked: Amenities
Todo estuvo bien menos el aire acondicionado de mi habitación tumbaba en la madrugada más de tres horas y luego volvía media hora y se iba nuevamente y que querían cobrarle un dinero a mi esposo por un incidente en el gym q ha pasado otras veces con diferente personas y aún no lo arreglan ni advierten del mismo en el lugar pero le cobran a los huéspedes!!!
Stayed 3 nights in Sep 2025

8/10 Good

Kenisha Volanda

Liked: Cleanliness, staff & service, amenities
The restaurants where all in one area. Flexibility of drinking making. Didn't fancy my room though
Stayed 4 nights in Sep 2025

8/10 Good

Mariela

Liked: Cleanliness, staff & service
Everything was awesome except a mishap with the ac the first day we arrived
Stayed 5 nights in Aug 2025

10/10 Excellent

Johnny Navas

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel
Stayed 7 nights in Aug 2025

6/10 Okay

zachery

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Food wasnt good and staff wasnt friendly
Stayed 5 nights in Aug 2025