4/10 Poor
Havana
Travelled with family
9 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You pay for what you get..
I want to start with the positives. The room was large, it had a separate bedroom area and living room. There was also a kitchenette. This room was extremely affordable compared to the other hotels in the area. I will, however, say that you pay for what you get. The hotel needs a massive deep clean in every area. The carpets are not only stained, but need to be vacuumed. The furniture in our room, specifically the sofa and the chair were badly stained, and in need of repair. The lampshades were stained, one of our lamps were broken, and many of the surfaces had what appeared to be nail polish or super glue stuck on them. we have two small children, so we asked for two extra sheets to cover up the sofa in the chair.
The hallways had a strong odor of body odor and urine. Especially near the stairwells.
Some of their staff attempted to be polite, however, I think everybody could use some hospitality training. We called on the phone and we're not greeted with even the basic “hello.” When we checked in, it was pretty apparent that our attendant was a bit frustrated & confused.
I don't think we will stay in this hotel again, it probably needs a little attention and some training sessions, and they are probably highly understaffed, or severely struggling.
I am going to give them two stars because they were very accommodating to let me check in early at noon.
Havana
Stayed 1 night in Aug 2025