Our recent stay at the hotel was overshadowed by a disappointing encounter at the Front Desk during check-in. As travelers, we understand that the quality of service greatly influences the overall experience, and unfortunately, our experience was less than satisfactory. Upon arrival, we patiently waited for three minutes while the Front Desk agent engaged in idle chatter with another individual, neglecting our presence.
When we approached her, the agent's demeanor was far from welcoming. Her facial expression was indifferent, her voice devoid of warmth, and she hardly made eye contact with us. The entire check-in process felt incredibly awkward and uncomfortable, leaving us questioning the level of professionalism expected from hotel staff. While we didn't anticipate a lively conversation, we did expect a basic level of courtesy and efficiency in fulfilling her duties.
In hindsight, the encounter served as a reminder of the significant impact that staff behavior can have on the overall perception of a hotel. Despite the hotel's amenities and facilities, the unfriendly demeanor of the Front Desk agent left a lasting impression on our stay. We hope that the management takes our feedback into consideration to ensure that future guests are greeted with the professionalism and hospitality they deserve..