Wotif Verified Review
5 / 5
Mixed review terrible to excellent - initially put into the ground floor wing near the tennis court which was obvious at some point had water damage because the entire wing strongly smelt of mould. By midnight I was wheezing with an allergic reaction, called reception and within 15 minutes was upgraded to a suite & free breakfast for the duration of my stay (estimated $500 in value). Once moved the room was excellent & on par with what I had paid. So I must praise the staff for a quick & great value resolution BUT it’s not ideal to be putting guests in mouldy rooms for health reasons which could have resulted in an ambulance visit and legal ramifications. Nowhere else in the very large resort smelt of mould I might add, only the ground floor right wing.
A verified traveller stayed at Mantra on Salt Beach
Mantra on Salt Beach