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The Ritz-Carlton, Macau

Photo gallery for The Ritz-Carlton, Macau

Property entrance
Lounge
Lobby
Outdoor pool
Suite, 1 Double Bed | Living room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, 853
  • Place, Galaxy Macau Casino
    ‪1 min walk‬
  • Place, Cotai Strip
    ‪14 min walk‬
  • Place, Venetian Macao Casino
    ‪15 min walk‬
  • Airport, Macau (MFM-Macau Intl.)
    ‪3 min drive‬

Room options

View all photos for Premier Suite, 1 Bedroom (Club, Lounge Access)

1 bedroom, premium bedding, minibar, in-room safe

Premier Suite, 1 Bedroom (Club, Lounge Access)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 85 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Suite, 1 Bedroom (Carlton, Lounge Access)

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom (Carlton, Lounge Access)

8.0 out of 10
Very good
(1 review)
  • City view
  • 100 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom

  • City view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Premier Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 85 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Suite, 2 Bedrooms (Carlton, Lounge Access)

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 2 Bedrooms (Carlton, Lounge Access)

  • 150 sq m
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Double Bed

  • City view
  • 178 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed
  • Free Wi-Fi

About the area

Cotai

You'll be connected to a shopping centre at The Ritz-Carlton, Macau, and within just a 15-minute stroll of Galaxy International Convention Center and Galaxy Macau Casino. Highlights at this luxury hotel include 3 restaurants, a full-service spa and a free water park. .A day of pampering at The Ritz-Carlton Spa, Macau can include deep-tissue massages, detox wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Lai Heen, serves Chinese cuisine and is open for lunch and dinner. Bar & Lounge is the hotel's own bar. Enjoy the outdoor swimming pool, gym, lazy river and kids' club. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Buffet breakfast is available daily between 6 AM and 10 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Attractions within a 30-minute walk of this 5-property class Cotai hotel include Cotai Strip and Venetian Macao Casino.

What's nearby

  • Galaxy Macau Casino - 1 min walk - 0.1 km
  • Rua do Cunha - 6 min walk - 0.5 km
  • Cotai Arena - 9 min walk - 0.8 km
  • Cotai Strip - 14 min walk - 1.2 km
  • Venetian Macao Casino - 15 min walk - 1.3 km

Getting around

  • Pai Kok Station - 8 min walk
  • Zhuhai Station - 19 min drive
  • Macau (MFM-Macau Intl.) - 11 min drive

Restaurants

  • ‪Cha Bei - ‬3 min walk
  • ‪gaga - ‬11 min walk
  • ‪Tastes of Asia 亞洲美食坊 - ‬12 min walk
  • ‪Tsui Wah Restaurant 翠華餐廳 - ‬11 min walk
  • ‪星巴克 - ‬11 min walk

About this property

The Ritz-Carlton, Macau

The Ritz-Carlton, Macau offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. An outdoor pool, a children's pool, and a fitness centre are also featured at the luxury The Ritz-Carlton, Macau. A roundtrip airport shuttle at scheduled times and An area shuttle are free. Self parking is free.

This 5-star Cotai hotel is smoke free.

  • 230 guestrooms or units
  • 3 dining venues
  • Conference rooms
  • Deli
  • Kid's club (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
The Ritz-Carlton, Macau offers 230 accommodations with minibars and a safe. This accommodation offers separate sitting areas and includes desks. Beds feature premium bedding. A pillow menu is available. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. LED televisions come with pay-per-view films. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

The Ritz-Carlton Spa, Macau has 11 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Similar properties

Interior
The Venetian Macao
Cotai
  • Pool
  • Spa pool
  • Spa
  • Free airport shuttle
4.6 out of 5, Wonderful, 1,393 reviews
The price is AU$291
includes taxes & fees
15 June - 16 June
The Venetian Macao

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 9 AM to 11 PM at scheduled times
  • Free area shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: MOP 418 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar & Lounge
  • Lai Heen
  • The Ritz-Carlton Cafe

Things to do

  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Full-service spa
  • Gym
  • Lazy river
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free water park access
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Living room
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ritz-Carlton, Macau

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MOP 1500.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MOP 418 per person
  • Rollaway bed fee: MOP 1500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ritz Carlton Macau Hotel Cotai
Ritz Carlton Macau Cotai
Ritz-Carlton Macau Hotel Cotai
Ritz-Carlton Macau Hotel
Ritz-Carlton Macau Cotai
Ritz-Carlton Macau
The Ritz Carlton Macau
The Ritz-Carlton, Macau Hotel
The Ritz-Carlton, Macau Cotai
The Ritz-Carlton, Macau Hotel Cotai

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Macau?

The Ritz-Carlton, Macau offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Ritz-Carlton, Macau?

Yep, The Ritz-Carlton, Macau has a free self car park.

Are there any beaches close to The Ritz-Carlton, Macau?

The closest beach to The Ritz-Carlton, Macau is Hac Sa Beach (4 km).

Is there a spa on site at The Ritz-Carlton, Macau?

Yep, The Ritz-Carlton Spa, Macau is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as deep-tissue massages.

Does The Ritz-Carlton, Macau have a pool?

The Ritz-Carlton, Macau has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does The Ritz-Carlton, Macau have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at The Ritz-Carlton, Macau?

The Ritz-Carlton, Macau features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes The Ritz-Carlton, Macau a romantic place to stay?

A Michelin-starred restaurant and pool-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Ritz-Carlton, Macau.

Is The Ritz-Carlton, Macau family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Macau is a hit with families.

Does The Ritz-Carlton, Macau serve breakfast?

Sure does, buffet breakfast is on offer daily between 6 AM and 10 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Macau?

Yep, there's a free airport shuttle that runs from 9 AM - 11 PM at scheduled times.

Is there a bar or restaurant at The Ritz-Carlton, Macau?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Macau?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton, Macau?

No, pets and service animals are not allowed.

The Ritz-Carlton, Macau Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 161 out of 189 reviews
Rating 8 - Good. 18 out of 189 reviews
Rating 6 - Okay. 4 out of 189 reviews
Rating 4 - Poor. 5 out of 189 reviews
Rating 2 - Terrible. 1 out of 189 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Bouran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful interior. Suite was amazing. Staff were extremely friendly
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

vito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Stuff is the best.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in May 2024
Verified

10/10 Excellent

yufei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Jason Zhao Sheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All workers is very nice and friendly
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

Sau Mei May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and staff

Excellent hotel. I booked the suite. And didn’t know they included free limousine, 5 free meals per day! It really worth the value. Hotel staff are super super nice. Room are crazy pretty! Excellent amenities. Using the top brand.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fav hotel in china

Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access. The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila My family and I will not stay anywhere else in Macau now. ++++recommend!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

TAKUJI

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Cary

Liked: Staff & service, amenities, property conditions & facilities
The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good! If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable! The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service. I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special. The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel. Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

MASUDA

Liked: Cleanliness, staff & service, property conditions & facilities
ホテルマンのサービスがとても良かったです。
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

MingHsien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分滿意，服務人員真的很親切，幾乎可以說是面面俱到
Stayed 1 night in May 2025
Verified

10/10 Excellent

OKyeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

최고의 서비스, 청결, View 모두 만족했습니다

더 리츠칼튼 마카오의 모든 서비스와 객실 상태에 대해 크게 만족했습니다. 덕분에 너무나도 좋은 경험과 추억을 만들고 왔습니다. 모든 직원분들이 친절했고, 특히 김우진 담당님께서 직접 쓰신 편지와 선물에 크게 감동했습니다. 주변사람들에게도 마카오를 방문한다면 더 리츠칼튼 마카오를 적극적으로 추천하고 싶습니다. 덕분에 좋은 기억들 만들고 왔습니다. 감사합니다.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Wan Sheung

Liked: Cleanliness, staff & service, property conditions & facilities
環境寧靜,職員親切 食物質
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Seonyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
너무만족합니다! 최고의 호텔이였어요!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Rie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
私は日本語しか話せませんが、 ゲストリレーションズスタッフ ホテル専属ドライバー クリーニングスタッフ ルームサービススタッフ プールスタッフ レストランスタッフ ドアマン等 リッツカールトンマカオで出会う全てのスタッフがハートフルです。 言葉が通じなくても、翻訳機や筆談などで私たちの意図を理解しようと努めてくれます。(英語で話しかけてくれます。) また、パーソナルサービスも一流で、私たちは何度も何度も感動しました。
Verified

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

服務一流

真係做到賓自如歸 可以臨時想要多個帳幕 可以早啲check in 可以好快回應我要求 早餐好食 唯一係張床唔係太好瞓
如果家庭旅遊有小朋友可以要帳幕
best bathroom
breakfast area
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很棒的住宿經驗

非常棒的酒店，人員的服務態度和環境清潔無懈可擊，👍
Stayed 1 night in May 2023
Verified

10/10 Excellent

sungjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

완벽!!

완벽한 서비스에 감동했습니다
Stayed 1 night in Mar 2023
Verified

8/10 Good

tat fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

肉泡很差

房肉的浴袍質地很差 有失望的感覺，可以參考下香港千禧新世界的浴泡 相差很遠
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Oi Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很滿意的一次住宿，無論check in，早上吃早餐，以至check out,職員態度非常好，服務周到！房間亦非常舒適，一定會再入住！
Stayed 1 night in Dec 2022
Verified

8/10 Good

Hao I

Liked: Staff & service, property conditions & facilities, room comfort

家庭遊

中秋假期帶同小朋友住宿，酒店員工對小朋友十分友善，服務都很好，小朋友玩得好開心
Stayed 1 night in Sep 2022
Verified

8/10 Good

Cherrie

Liked: Cleanliness, property conditions & facilities, room comfort
酒店整體感覺來說，可以，房間乾淨，舒適！ 但對於一間5星級酒店來說，酒店人員略欠熱情，而泊車的時候，酒店內的代客泊車服務取消，但指引不足，有點不足。
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Wai Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and beautiful hotel

It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

房間舒適, 服務好!

很好, 慶祝生日還幫忙做了一些佈置, 還送了一個大蛋糕及紅酒, 很貼心. 只是冰箱不能用, 因此蛋糕及其他食品不能雪藏,較為不便.
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間乾淨，環境好，工作人員態度好
Stayed 1 night in Aug 2020