Really shockingly bad service from the front desk, rarely able to call down and actually reach someone with any issues, incompetent managers etc.
We had a room apparently over the ballroom, on a weeknight, during a “corporate event.” Noticing the party setup happening, we asked if the room would be too loud for our six month old and were assured by a manager that there would be no music and the party shut down at 10pm. There was, in fact, pounding music until 11:30, vibrating the room/bed/baby, and shore house was not staffed overnight, so there was no one to even help resolve the situation until the next morning.
The valet and bell staff is world-class, however. Efficient, friendly, and very competent.
We’ve stayed at the del numerous times and every time something is a service-based disaster. It’s a beautiful property but in no way is it a luxury hotel or experience.