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The Plaza Hotel Columbus at Capital Square

4.0 star property
Hotel with a restaurant, steps from Ohio Theatre

Photo gallery for The Plaza Hotel Columbus at Capital Square

Breakfast, lunch, dinner served; American cuisine
Lounge
Lobby lounge
Exterior
Lobby lounge

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Laundry
The current price is AU$179
includes taxes & fees
6 July - 7 July

Explore the area

Map
75 E State St, Columbus, OH, 43215
  • Ohio Theatre
    ‪2 min walk‬
  • Palace Theatre
    ‪5 min walk‬
  • COSI
    ‪10 min walk‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 Double Bed, Corner

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 Double Bed, Corner

8.6 out of 10
Excellent
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed

7.8 out of 10
Good
(24 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds

8.2 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Double Beds

About the area

Columbus

The Plaza Hotel Columbus at Capital Square puts you in the heart of Columbus, within steps of Ohio Theatre and Ohio Statehouse. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Plaza Restaurant, serves American cuisine and is open for breakfast, lunch and dinner. 16686 square feet (1550 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning full breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Sights within a 10-minute walk of this Downtown Columbus hotel include Columbus Commons and Palace Theatre.

What's nearby

  • Ohio Statehouse - 1 min walk - 0.0 km
  • Ohio Theatre - 2 min walk - 0.2 km
  • Palace Theatre - 5 min walk - 0.4 km
  • COSI - 10 min walk - 0.8 km
  • Greater Columbus Convention Center - 14 min walk - 1.2 km

Getting around

  • Port Columbus International Airport (CMH) - 10 min drive

Restaurants

  • ‪Potbelly Sandwich Shop - ‬4 min walk
  • ‪Parable Coffee - ‬4 min walk
  • ‪Condado Tacos - ‬2 min walk
  • ‪Hemingway's Coffee Nook - ‬3 min walk
  • ‪4th & State - ‬3 min walk

About this property

The Plaza Hotel Columbus at Capital Square

Hotel with a restaurant, steps from Ohio Theatre
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 9 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 16686 square feet (1550 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Plaza Hotel Columbus at Capital Square.

This Columbus hotel is smoke free.

  • 1 building
  • 403 guestrooms or units
  • 22 levels
  • 16686 sq ft of conference space
  • 1550 sq. m of conference space
  • Built in 1984
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Plaza Hotel Columbus at Capital Square offers 403 accommodations with iPod docking stations and a safe. Beds feature premium bedding. LCD televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers.

This Columbus hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Similar properties

Breakfast, lunch, dinner served; American cuisine

Holiday Inn Columbus Dwtn-Capitol Square by IHG

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, 1,008 reviews
The price is AU$143
includes taxes & fees
6 July - 7 July
Holiday Inn Columbus Dwtn-Capitol Square by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 17 per day)

Food and drink

  • Daily full breakfast available for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Plaza Restaurant
  • Starbucks

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (16,686 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 50 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Nearby parking fee: USD 17 per day (1001 ft away)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Capitol
Sheraton Columbus Capitol Square
Sheraton Columbus Hotel Capitol Square
Sheraton Columbus Square
Sheraton Hotel Capitol
Sheraton Hotel Capitol Square
Sheraton Capitol Square
Sheraton Columbus Hotel at Capitol Square
The Plaza Hotel Columbus at Capital Square Hotel
The Plaza Hotel Columbus at Capital Square Columbus
The Plaza Hotel Columbus at Capital Square Hotel Columbus

Frequently asked questions

What is the cancellation policy at The Plaza Hotel Columbus at Capital Square?

The Plaza Hotel Columbus at Capital Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Plaza Hotel Columbus at Capital Square?

As of 30 June 2025, prices found for a 1-night stay for 2 adults at The Plaza Hotel Columbus at Capital Square on 6 July 2025 start from AU$178.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes The Plaza Hotel Columbus at Capital Square a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at The Plaza Hotel Columbus at Capital Square.

Is The Plaza Hotel Columbus at Capital Square family-friendly?

You bet! With amenities such as children's meals, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that The Plaza Hotel Columbus at Capital Square is a hit with families.

Does The Plaza Hotel Columbus at Capital Square serve breakfast?

Sure does, full breakfast is offered daily.

Is there a free airport shuttle available at The Plaza Hotel Columbus at Capital Square?

No, The Plaza Hotel Columbus at Capital Square does not offer an airport shuttle service.

Is there a bar or restaurant at The Plaza Hotel Columbus at Capital Square?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Plaza Hotel Columbus at Capital Square?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at The Plaza Hotel Columbus at Capital Square?

Cats and dogs are welcome at The Plaza Hotel Columbus at Capital Square, with food and water bowls on offer. Just so you know, there's a weight limit of up to 23 kg per pet.

The Plaza Hotel Columbus at Capital Square Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 387 out of 1006 reviews
Rating 8 - Good. 246 out of 1006 reviews
Rating 6 - Okay. 146 out of 1006 reviews
Rating 4 - Poor. 108 out of 1006 reviews
Rating 2 - Terrible. 119 out of 1006 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Zoe

Stayed 1 night in Mar 2025

8/10 Good

Dustin

Stayed 1 night in Mar 2025

10/10 Excellent

Ron

Business traveller
Liked: Staff & service
Not well marked so didn’t see entrance on first pass
Stayed 1 night in Mar 2025

4/10 Poor

Josh

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

eh

Got back to the hotel & had no hot water after returning from a wedding... the ac in the room barely worked and so it was hot as can be. The name on the building says Sheraton... so that was confusing when we got there. But the employees were nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Cynthia

Stayed 1 night in Mar 2025

4/10 Poor

Peter

Stayed 3 nights in Mar 2025

2/10 Terrible

Ahab

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My issues began when I first walked into my first room. The dresser that had the TV on it, was pulled out from the wall, like someone had been working on it. Also, the TV did not actually work at all. There was also no desk chair at for the desk. I was there on a work trip and had to sit on a bench to work. Eventually the staff helped by giving me a new room that had a working TV and desk chair. Aside from that, the rooms and everything in them was old, outdated, weathered and not inviting. There were mismatched painted sections of the wall that was very off-putting and also made the rooms feel dirty and dingy. My blinds wouldn't full open due to out of place and extra long screws that were rigged up to hold them to the tracks. Overall it was a very unpleasant stay. The staff was very friendly though.
Stayed 4 nights in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was really comfortable and the staff were really nice and accommodating.
Stayed 1 night in Mar 2025

10/10 Excellent

Nicholas Lee

Stayed 2 nights in Feb 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!
Stayed 1 night in Mar 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at The Plaza Hotel Columbus at Capitol Square for 6 nights in February to March 2025. Friendly, efficient front desk staff. Room was clean and spacious had mini fridge, microwave and coffee maker. Multiple plugs and charging ports all around the room for you convenience. Just a short Uber away from most places you'd need to reach including just 15 minutes from the airport. The only negative with my room was a noisy heater which would kick in every few minutes to maintain my room temperature.
Stayed 6 nights in Feb 2025

8/10 Good

Trent

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lackluster room but clean and very very good staff
Stayed 1 night in Feb 2025

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Very unhappy

Very disappointed. The room had no heat, the shower took awhile to get hot water, mold in the bathroom, and the cold air blew all night causing the windows to have percipitation. The smell in the room was almost unbearable. They were able to change us to another room , wasn’t much better, but did have heat.
Stayed 4 nights in Feb 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Erich

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old, outdated, not worth the cost they charge for room a night, not gross dirty but not clean. Did not have hot water for the shower Sunday morning. Staff was nice however.
Stayed 2 nights in Feb 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Madison

Stayed 3 nights in Feb 2025

6/10 Okay

Caitlin

Travelled with group
Liked: Staff & service
Disliked: Amenities
The staff was friendly. However, the shower did not have hot water, and the Internet was out the entire stay
Stayed 2 nights in Feb 2025

4/10 Poor

Philip, Marysville

Stayed 1 night in Feb 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay; good quality.
Stayed 2 nights in Feb 2025

10/10 Excellent

Masato

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location right in front of the capitol building. There is a Starbucks inside.
Stayed 2 nights in Feb 2025

2/10 Terrible

Terry

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in to room 410 it was 85 degrees. I turned heat off. Gave it 30 minutes but it kept blowing hot air. I called down to front desk They sent a maintenance man He didn't know what was going on but he was able to make it blow cold air. He said it would be a while would we like to switch rooms. I said we are actually about to leave to the hockey game.. I said you have my permission to come in and fix while we are gone When we came back 5 hrs later. It was now 50 degrees and not fixed I called down no awnser I went down I didn't see anyone The next morning it was still blowing cold air.. I called down and they sent someone up. He also couldn't fix it but was able to shut off He asked if we wanted to change rooms.. I said no not worth the hassle with 2hrs till check out.
Stayed 1 night in Feb 2025