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3.5 out of 5

"Great old style hotel with real charm. Big clean room although bathroom needs attention. Courteous staff and value for money. As one customer noted, “ ... " More

By a verified traveller on Fri 12 Apr 2019

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Hotel Description

Grand Oriental Hotel places you in the center of Colombo, connected to a shopping center and within just a 15-minute stroll of popular places like Galle Face Beach and Galle Face Green. Highlights at this Colonial hotel include 3 restaurants, 4 bars/lounges, and a full-service spa.

TVs with satellite channels are featured in all 80 rooms, and you can enjoy free WiFi, free bottled water, and safes. Additionally, 24-hour room service and free toiletries are available.

A day of pampering at Cinnomon SPA can include massages and aromatherapy. The restaurant, Harbour Room, is open for breakfast, lunch, and dinner. Tap Bar is the hotel's own bar. Enjoy the nightclub and karaoke. Plus you'll find free WiFi in public areas, a 24-hour business center, and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of airport pick-up service.

Attractions within a 10-minute drive of this 3.5-star Fort hotel include Bally's Casino and Nawaloka Hospital.

Spend the Day - Budget Twin Room (Morning 10.00 am to Evening 4.00 pm within the Same-Day)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$30* Per night/room 24 Oct. - 25 Oct.

Standard Quadruple Room

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Budget Double Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Grand Oriental Hotel ratings based on 8 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Oriental Hotel

Everyone (7) Couples (1)
4 out of 5
Great old style hotel with real charm. Big clean room although bathroom needs attention. Courteous staff and value for money. As one customer noted, “go there before it gets the luxury makeover and becomes unaffordable.”

Posted by on 12 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by sales

Dear Traveler Thank you for your stay with Grand Oriental Hotel Thanks

4 out of 5
Lovely old hotel. Staff very attentive and helpful. Breakfast in restaurant was great. String hopers with chicken curry and the potato curry was loved by the kids. Beds were super comfy. Old building with facilities which are a little run down but don’t be put off. Walking distance to many interesting sights and close to station

Posted by on 16 Jan. 2019

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Comment from Hotel Management

5 Feb. 2019 by Deshani

Dear Sir / Madam, Thank you very much for your kindly consideration !

3 out of 5
Disappointed, hotel needs serious money injection. Front desk staff very helpful. Room had a novel four poster bed but drapes were off white and we couldn’t sit up in bed and read due to poor light due to drapes. Chairs had no cushions and uncomfortable to sit. Bed was comfortable. No chairs in lobby so comfort factor very poor. Lunch buffet very disappointed. Arrived at 1pm many dishes dried out. Only ate a morsel. Depressing. Expected better. Would not stay again. Do not recommend.

Posted by on 6 Jan. 2019

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Comment from Hotel Management

5 Feb. 2019 by Deshani

Dear Sir / Madam, Thank you very much for your valid comment & We will do changes as per your request.

4 out of 5
Pros: Friendly staff, excellent customer service and delicious food.
Had a enjoyable stay, friendly staff and excellent customer service

Posted by on 11 Mar. 2018

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3 out of 5

tired old lady still good value

Pros: breeakfast
Cons: hotel needs about $20m rennovation, ain't going to happen!
Location: not a great location but easy walk to food
clean room, good bathroom, very good breakfast. tired old hotel but still good value

Posted by , from new zealand on 7 Feb. 2018

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Comment from Hotel Management

8 Feb. 2018 by shaf

Dear Valuable Guest Thank you for your stay at Grand Oriental Hotel, we highly appreciate your review. we will try our best to keep our level best increase our service level, we hope to see you again @ GOH Thanks

4 out of 5

Slightly faded grandeur

Nice old hotel in an area that has seen better days. Would be good if the external walls you can see from the internal corridors were renovated and painted.

Posted by , from Australia on 26 Apr. 2017

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2 out of 5

Close to Fort Station

Pros: See above
Cons: Refurbishment of 4th floor rooms to the same standard as other rooms for the same price.
My room was very basic, no hot water, a little cramped, very noisy from the trolleys rolling by from restaurant to function rooms until well into the night. Staff, as always were great.

Posted by , from Australia on 12 Mar. 2016

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4 out of 5

Close to Old Dutch Hospital and Fort Station

Pros: Service, location
Cons: Tea making ie kettle in the rooms rather than a huge frig and tv.
After staying in a very noisy and tired room on the 4 th floor on 4 and 5 March I requested a 3rd floor room with hot water. This 3rd floor room was a great improvement in every way! Condition, amenities were great and it was quiet and a lot cleaner.

Posted by , from Australia on 12 Mar. 2016

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About the Grand Oriental Hotel

Location 02, York Street, Colombo, 00700

Property Features

Grand Oriental Hotel offers its guests a full-service spa. There are 3 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. There's an onsite 24-hour business center. A nightclub, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Grand Oriental Hotel. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this Colonial Colombo hotel.

  • 1 building
  • 80 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 4 bars or lounges
  • Built in 1837
  • Nightclub
  • Karaoke
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Bandaranaike Intl. Airport (CMB) (32.4 km / 20.1 mi)
  • Train station: Colombo Fort Station (2.6 km / 1.6 mi)
  • Property shuttles: Airport pick-up

Room Amenities

Grand Oriental Hotel offers 80 accommodations with safes and complimentary bottled water. Televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Colombo hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Harbour Room - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sri Lankan - This restaurant specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Tap Bar - Onsite bar. Open daily.

24-hour room service is available.

Spa Services

  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 16.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Oriental Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • No cots (infant beds) available
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 35
  • New Year's Eve (31 December) Gala Dinner per child: USD 35 (from 5 to 11 years old)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14 for adults and USD 7 for children (approximately)
  • Airport shuttle fee: USD 46 per vehicle
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 16.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Oriental
  • Grand Oriental Colombo
  • Grand Oriental Hotel
  • Grand Oriental Hotel Colombo
  • Hotel Grand Oriental
  • Grand Oriental Hotel Hotel
  • Grand Oriental Hotel Colombo
  • Grand Oriental Hotel Hotel Colombo

You should know

  • Grand Oriental Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.