Gaylord Pacific Resort & Convention Center

4.0 star property
Hotel in Chula Vista with 8 restaurants and 3 outdoor pools

Photo gallery for Gaylord Pacific Resort & Convention Center

3 outdoor pools
1 bedroom, premium bedding, desk, laptop workspace
Property entrance
Restaurant
4 bars/lounges, sports bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Housekeeping
  • Bar
  • Spa
  • Gym
The current price is AU$460
includes taxes & fees
15 Dec - 16 Dec

Explore the area

View map
1000 H Street, Chula Vista, CA, 91910
  • Place, San Diego Bay
    ‪2 min walk‬
  • Place, Chula Vista Bayside Park
    ‪2 min walk‬
  • Place, Chula Vista Center
    ‪15 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪15 min drive‬

Room options

Room, 1 King Bed with Sofa bed, Balcony, Marina View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Sofa bed
Separate bedroom
  • 36 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Sofa bed
Separate bedroom
Hairdryer
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Balcony, Bay View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Marina View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
  • 36 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Marina View

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed (View)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Sofa bed
Separate bedroom
Hairdryer
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed (View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Sofa bed
Separate bedroom
Hairdryer
  • 36 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (View)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Balcony, Bay View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Sofa bed
Separate bedroom
  • 36 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Balcony (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (View)

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Bay View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Sofa bed
Separate bedroom
Hairdryer
  • 36 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 Bedroom, Mountain View

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Sofa bed
Separate bedroom
Hairdryer
  • 63 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Bay View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Sofa bed
Separate bedroom
Hairdryer
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Bay View, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Sofa bed
Separate bedroom
Hairdryer
  • 36 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Balcony, Bay View (Corner)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Sofa bed
Separate bedroom
Hairdryer
  • 36 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 Bedroom, Bay View

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Marina View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Bay View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Bay View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Marina View (Mobility Accessible, Transfer Shower)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Bay View (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Balcony, Bay View (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Chula Vista

At Gaylord Pacific Resort & Convention Center you'll be within just a 5-minute stroll of San Diego Bay and within 20 minutes of Chula Vista Center. Highlights at this hotel include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .Growlers Sports Bar is the hotel's own sports bar. Enjoy the 24-hour gym and kids' swimming pool. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Full breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4-property class Chula Vista hotel include Petco Park and San Ysidro Border Crossing.

What's nearby

  • San Diego Bay - 2 min walk - 0.2 km
  • Chula Vista Bayside Park - 2 min walk - 0.2 km
  • Safe Harbor Bayfront Marina - 8 min walk - 0.7 km
  • Atlantis Laser Tag - 15 min walk - 1.3 km
  • Chula Vista Center - 15 min walk - 1.3 km

Getting around

  • H St Trolley Station - 13 min walk
  • Old Town Transit Center - 18 min drive
  • San Diego, CA (SAN-San Diego Intl.) - 21 min drive

Restaurants

  • ‪Growlers Sports Bar & Taproom - ‬9 min walk
  • ‪Tacos El Gordo - ‬18 min walk
  • ‪Chick-fil-A - ‬2 min drive
  • ‪Chula Vista Marina - ‬1 min drive
  • ‪Old Hickory Steakhouse - ‬2 min walk

About this property

Gaylord Pacific Resort & Convention Center

Hotel in Chula Vista with 8 restaurants and 3 outdoor pools
Gaylord Pacific Resort & Convention Center offers its guests a full-service spa, 3 outdoor swimming pools, a 24-hour fitness centre, and a children's pool. There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 477000 square feet (44314 square metres) and includes a conference centre. Parking is available for a fee.

This 4-star Chula Vista hotel is smoke free.

  • 1600 guestrooms or units
  • 8 dining venues
  • 4 bars or lounges
  • 477000 sq ft of conference space
  • 44314 sq. m of conference space
  • Built in 2025
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Gaylord Pacific Resort & Convention Center offers 1600 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 65-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (USD 45 per night; includes in/out privileges)
  • Valet parking on site (USD 65 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 42 to 125 for adults and USD 42 to 125 for children
  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Growlers Sports Bar
  • Old Hickory Steakhouse
  • PCH Cafe & Market
  • Taiyo
  • Treo Kitchen & Bar

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Children's pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Conference centre (477,000 square foot of space)

Outdoors

  • In a nature reserve

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways (91 centimetre high)
  • High-pile carpet in room
  • Lever door handles
  • Lift (81 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Built in 2025
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 42 to 125 for adults and USD 42 to 125 for children
  • Self-parking fee: USD 45 per night (in/out privileges)
  • Valet parking fee: USD 65 per night (in/out privileges)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gaylord Pacific Resort & Convention Center Hotel
Gaylord Pacific Resort & Convention Center Chula Vista
Gaylord Pacific Resort & Convention Center Hotel Chula Vista

Frequently asked questions

Is parking available at Gaylord Pacific Resort & Convention Center?

Yep, Gaylord Pacific Resort & Convention Center has a self car park with in/out privileges for USD 45 per night.

How much does it cost to stay at Gaylord Pacific Resort & Convention Center?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Gaylord Pacific Resort & Convention Center on 15 Dec 2025 start from AU$398.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Gaylord Pacific Resort & Convention Center?

The closest beach to Gaylord Pacific Resort & Convention Center is Coronado Beach (10.1 km).

Is there a spa on site at Gaylord Pacific Resort & Convention Center?

Yep, there is an onsite spa at Gaylord Pacific Resort & Convention Center.

Does Gaylord Pacific Resort & Convention Center have a pool?

Gaylord Pacific Resort & Convention Center has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Gaylord Pacific Resort & Convention Center?

Gaylord Pacific Resort & Convention Center features 3 outdoor pools, a full-service spa and 8 restaurants.

Does Gaylord Pacific Resort & Convention Center serve breakfast?

You bet, full breakfast is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Gaylord Pacific Resort & Convention Center?

No, Gaylord Pacific Resort & Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Gaylord Pacific Resort & Convention Center?

Yep, they've got a poolside bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Gaylord Pacific Resort & Convention Center?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Gaylord Pacific Resort & Convention Center?

No, pets are not allowed.

Reviews

Gaylord Pacific Resort & Convention Center Reviews

8.2

Very good

9.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 102 out of 188 reviews
Rating 8 - Good. 33 out of 188 reviews
Rating 6 - Okay. 24 out of 188 reviews
Rating 4 - Poor. 15 out of 188 reviews
Rating 2 - Terrible. 14 out of 188 reviews

Reviews

2/10 Terrible

Justin

Liked: Cleanliness
Stayed 2 nights in Aug 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Pilar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pools outstanding
Stayed 1 night in Aug 2025

10/10 Excellent

Hung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and new resort.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ronald

Stayed 2 nights in Aug 2025

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff
Stayed 1 night in Aug 2025

10/10 Excellent

Pilar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything will be back soon
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

annett

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Didn’t visit any dining, too pricey for my budget, room was great only issue was that refrigerator had food from previous guests, pool was great staff was friendly ,
Stayed 1 night in Aug 2025

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay, nice areas to walk around outside of the property. A bit pricey as most Gaylords are. The steak restaurant was delicious!
Stayed 2 nights in Aug 2025

10/10 Excellent

GUSTAVO, AZUSA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort located just south of Downtown San Diego. Our kids loved the lazy river, water slides, and wave pool! This is a very kid-friendly resort with a classy touch. We had a King Suite Bay View room, and it was very spacious and well designed!
Stayed 1 night in Aug 2025

4/10 Poor

Aaron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Valet was full on my first night of arrival due to some event. I was forced to park in the convention parking lot with all my bags and luggage which is about a 15-20 minute walk. I thought this was pretty ridiculous due them claiming to be a "high end resort". The self parking cost is also what you would expect in Beverly Hills, $45 per night. They refused to sell me extra wrist bands for the water park, with the excuse you need to buy extra passes 7 days in advance. That wasn't listed anywhere on their website. So if your planning to have friends come meet you at the hotel to enjoy the pools, think again. Food prices are extremely expensive, min cost of a drink is around $20. All in all I wouldn't mind paying the high prices if the customer service was at the same level of a high end hotel. This place wants to be in the Ritz class at an average price of $450-$500 per night, but it's no where near that in regards to experience.
Stayed 2 nights in Aug 2025

8/10 Good

Matthew

Stayed 2 nights in Jul 2025

10/10 Excellent

Maryam

Stayed 1 night in Aug 2025

8/10 Good

Blair

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall we had a good, fun experience at the hotel. We spent both days at the pool with our son. He had a blast. The water slides, wave pool, and lazy river really made it a unique experience. This was a staycation for us so the location didn’t matter but it wasn’t the most scenic. The “Mountain View” rooms really just see a building roof, large dirt plot, the freeway, and shops. Areas for improvement * check in line was long and it took awhile once we got up there. We did get upgraded to a higher floor and was able to check in early though which were both pluses! * more umbrellas at the pool- spots were all taken very early. Tons of seats in the sun. Just invest in some more umbrellas. * food service at the pool was a bit slow and our waitress seemed very confused and had a hard time remembering our order * food selection at the pool was really heavy. More lighter fare options would help! * inconsistent application of pool rules- some staff didn’t enforce rules, others did. We didn’t know the first half of the day our son who was under 48 inches was supposed to use a life vest in the wave pool. On the kids water slide one staff member made them go one at a time and closed the door in between each kid. Another guy left the door open and had 2-3 kids at a time going down slides. Could tell some people would get frustrated by the inconsistencies in the rules. * forced to wear wrist bands overnight if you want to use the pool multiple days in a row. Felt like a cattle
Stayed 1 night in Aug 2025

10/10 Excellent

albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Michael C

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Judy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Pools are great
Stayed 1 night in Aug 2025

8/10 Good

amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It could have been more family friendly- more automatic doors and baby changing stations
Stayed 2 nights in Aug 2025

10/10 Excellent

Kouanchay, san diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Vivi

Stayed 1 night in Aug 2025

6/10 Okay

Saro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service front desk: Terrible. Someone in the beginning helped us her name is (Yadid) she was disaster. I requested early check in and she didnt give me the room and we had only 14 minutes to 4pm so i had to wait with my 2 kids, then she gave me the map for the hotel without tellingme where we are on the map or describing anything.. At 4:01pm I went after she talked couple minutes with BS things she invited someone else her name is (Nadia) and that person was totally different than Yadid. She helped us immediately with the room. Food in general sucks.
Stayed 2 nights in Aug 2025

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable food options outside the property are few. Lots of construction adjacent to the property. Hopefully future development will enhance the neighborhood and support the resort clientele. Food options in the hotel dismal. Not all food venues open yet. Room service option also dismal. Menu options at the open venues too eclectic. Not enough variety options for those wanting typical food items and those with children. High price for poor food quality. Food from the lobby restaurant/bar made three out of three of us sick to our stomachs. Saving grace were the staff and chefs at the Steak House who brought us mashed potatoes, bread, buttered pasta and ginger ale for dinner. Our server Ruben was the best!! The room was lovely. The water park fun and not crowded.
Stayed 1 night in Aug 2025