6/10 Okay
Emily, Miami
Travelled with partner
13 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Las Nubes hotel is a 4 star hotel just like casas tortugas… at least 2 of them should be removed.
The situation-location of the hotel is PRICELESS the original architecture and construction delightful… (this is why they are still in business)
Yet the state of it sad
Very cheap sandy rough feeling sheets. We paid extra for the hidrojet tub that wasn’t functioning - regardless we soak in the ocean front tub everyday it was fantastic it could have been wonderful!-
The bubbles liquid soap was rancid and when I asked for a new one there answer was “we dont have any more”
We ordered room
Service and everything came covered in plastic wrap
Then the plates staid two full days in our bedroom even though we requested them to be taken away.
Included breakfast is what I believe is served in jail… the worst bread, watery sugar “juice”
Their “a la carte” menu was OK though. We did enjoy the room service food and their mezcalitas best in town.. we never ate there again. So many wonderful options around the island
They have a “beach club” with the must annoying music reggaeton, electronic like cancun party music… all of the guests staying at the same time as we did complained about it. Yet every day the same music for what we ended up spending our beach day at Mawimbi (paradise)
Hotel owner! understand this: people going to holbox are looking for SILENCE
Emily
Stayed 5 nights in Mar 2024