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Hotel Botanico & The Oriental Spa Garden

5.0 star property
Luxury hotel with 4 restaurants and 3 outdoor pools

Photo gallery for Hotel Botanico & The Oriental Spa Garden

Suite (Queen Sirikit of Thailand)
Presidential Suite (Penthouse)
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam
Property amenity
Suite (Michael Jackson)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pet-friendly

Explore the area

Map
Avenida Richard Yeoward, 1, Puerto de la Cruz, Tenerife, 38400
  • Lago Martianez Swimming Pools
    ‪18 min walk‬
  • Plaza del Charco
    ‪4 min drive‬
  • Loro Park
    ‪5 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪57 min drive‬

Room options

View all photos for Junior Suite, Ocean View (Ambassador)

Down duvets, minibar, in-room safe, desk

Junior Suite, Ocean View (Ambassador)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Separate bedroom
Down duvet
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Senator Teide view)

Down duvets, minibar, in-room safe, desk

Suite (Senator Teide view)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (Senator)

Down duvets, minibar, in-room safe, desk

Suite, Ocean View (Senator)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Separate bedroom
Down duvet
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Penthouse (Double)

Down duvets, minibar, in-room safe, desk

Penthouse (Double)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Queen Sirikit of Thailand)

Down duvets, minibar, in-room safe, desk

Suite (Queen Sirikit of Thailand)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite (Penthouse)

Presidential Suite (Penthouse)

Presidential Suite (Penthouse)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Separate bedroom
Down duvet
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Penthouse)

Suite (Penthouse) | Living area

Suite (Penthouse)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room (Teide View)

Down duvets, minibar, in-room safe, desk

Deluxe Double Room (Teide View)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Down duvet
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room, Ocean View

Down duvets, minibar, in-room safe, desk

Deluxe Double Room, Ocean View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Down duvet
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room (Spa View)

Down duvets, minibar, in-room safe, desk

Deluxe Double Room (Spa View)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Down duvet
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Double Room (Teide View)

Superior Double Room (Teide View)

Superior Double Room (Teide View)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Down duvet
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Ocean View

Down duvets, minibar, in-room safe, desk

Superior Double Room, Ocean View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Down duvet
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (Ambassador)

Down duvets, minibar, in-room safe, desk

Junior Suite, Garden View (Ambassador)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Separate bedroom
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Michael Jackson)

Suite (Michael Jackson)

Suite (Michael Jackson)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 2 Bedrooms (Penthouse)

55-inch Smart TV with satellite channels, Netflix, streaming services

Suite, 2 Bedrooms (Penthouse)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Blackout curtains
2 bedrooms
Down duvet
  • Sleeps 4
  • 1 King Bed

About the area

Puerto de la Cruz

A luxury stay in Puerto de la Cruz awaits you at Hotel Botanico & The Oriental Spa Garden. Within a 5-minute stroll you'll find Botanical Gardens and San Telmo Promenade within a 15-minute walk. Highlights at this family-friendly hotel include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and Ayurvedic treatments along with access to the sauna and hot tub. The restaurant, The Oriental, serves Asian cuisine and is open for dinner. Bar Hall is the hotel's own lobby lounge. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. 16162 square feet (1502 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a children's swimming pool. Free buffet breakfast is available on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free area shuttle. .Sights within a 20-minute walk of this 5-property class Puerto de la Cruz hotel include Tenerife Beaches and Lago Martianez Swimming Pools.

What's nearby

  • Botanical Gardens - 2 min walk - 0.2 km
  • Lago Martianez Swimming Pools - 18 min walk - 1.6 km
  • Taoro Park - 3 min drive - 2.3 km
  • Plaza del Charco - 4 min drive - 2.1 km
  • Loro Park - 5 min drive - 4.2 km

Getting around

  • Tenerife (TFS-Tenerife South) - 57 min drive

Restaurants

  • ‪Bar el Camino - ‬10 min walk
  • ‪Hotel Teide Mar - ‬5 min walk
  • ‪Zicatela - ‬13 min walk
  • ‪Apricot - ‬7 min walk
  • ‪Cafeteria Mini Golf - ‬4 min walk

About this property

Hotel Botanico & The Oriental Spa Garden

Luxury hotel with 4 restaurants and 3 outdoor pools
Hotel Botanico & The Oriental Spa Garden offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and Access to hot tub. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 16162 square feet (1502 square metres) and includes conference space. A children's pool, a sauna, and a rooftop terrace are also featured at the luxury Hotel Botanico & The Oriental Spa Garden. A free area shuttle within 2 km is available. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Puerto de la Cruz hotel.

  • 1 building
  • 241 guestrooms or units
  • 5 levels
  • 4 dining venues
  • Conference rooms
  • 16162 sq ft of conference space
  • 1502 sq. m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hotel Botanico & The Oriental Spa Garden offers 241 accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down duvets. 55-inch Smart televisions come with satellite channels and Netflix. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 2 km
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar Hall
  • Il Pappagallo
  • Palmera Real
  • The Oriental

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Health club
  • Hot tub
  • Library
  • Piano
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,162 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 18 May 2025 to 14 July 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per day, plus a one-time cleaning fee of EUR 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 187 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 30 per pet, per day plus a one-off EUR 50 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Botanico Puerto de la Cruz
Hotel Botanico Puerto de la Cruz
Hotel Botanico Tenerife
Botanico
Hotel Botanico And The Oriental Spa Garden
Botanico & The Oriental Spa
Hotel Botanico The Oriental Spa Garden
Hotel Botanico & The Oriental Spa Garden Hotel
Hotel Botanico & The Oriental Spa Garden Puerto de la Cruz
Hotel Botanico & The Oriental Spa Garden Hotel Puerto de la Cruz

Frequently asked questions

What is the cancellation policy at Hotel Botanico & The Oriental Spa Garden?

Hotel Botanico & The Oriental Spa Garden offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Botanico & The Oriental Spa Garden?

Yep, Hotel Botanico & The Oriental Spa Garden has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Hotel Botanico & The Oriental Spa Garden?

Yep, Hotel Botanico & The Oriental Spa Garden is a short 16-minute walk from Tenerife Beaches. Fun beach activities include body boarding and parasailing.

Is there a spa on site at Hotel Botanico & The Oriental Spa Garden?

Yep, there is an onsite spa at Hotel Botanico & The Oriental Spa Garden. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hotel Botanico & The Oriental Spa Garden have a pool?

Hotel Botanico & The Oriental Spa Garden has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Botanico & The Oriental Spa Garden?

Hotel Botanico & The Oriental Spa Garden features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with 24-hour room service and espresso makers.

What makes Hotel Botanico & The Oriental Spa Garden a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Botanico & The Oriental Spa Garden.

Is Hotel Botanico & The Oriental Spa Garden family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Hotel Botanico & The Oriental Spa Garden is a hit with families.

Does Hotel Botanico & The Oriental Spa Garden serve breakfast?

Sure does, complimentary buffet brekkie is offered weekdays from 7:30 AM to 10:30 AM and weekends from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Botanico & The Oriental Spa Garden?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Botanico & The Oriental Spa Garden?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Botanico & The Oriental Spa Garden?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hotel Botanico & The Oriental Spa Garden?

Dogs are welcome at Hotel Botanico & The Oriental Spa Garden, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 8 kg per pet.

Hotel Botanico & The Oriental Spa Garden Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 523 out of 649 reviews
Rating 8 - Good. 89 out of 649 reviews
Rating 6 - Okay. 24 out of 649 reviews
Rating 4 - Poor. 3 out of 649 reviews
Rating 2 - Terrible. 10 out of 649 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Iain

Stayed 7 nights in Feb 2025

10/10 Excellent

ALEXEY, BONITA SPRINGS

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet hotel.
Stayed 7 nights in Feb 2025

10/10 Excellent

Sebastian Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best holiday experiences I have ever had. The hotel was the most beautiful place I have stayed with the best customer service experience I have had from any establishment in my life. I would recommend this to all ages and it is one that you won’t regret.
Stayed 6 nights in Feb 2025

10/10 Excellent

Daniel Ellis, Hatfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well maintained gardens, excellent facilities, excellent breakfast. Great pillow options although the bed mattress was very hard and bouncy and was woken up a lot when my husband turned over!
Stayed 4 nights in Feb 2025

10/10 Excellent

Sybil Tracey, Clapham, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil Tropical beauty everywhere you look. Lots of restaurants to choose and some have a dress code…a delicious buffet breakfast with an omelette and waffle station, many brunch items, fresh juice fresh fruit with bread, cheese, etc… you get a welcoming bottle of wine and fresh fruit in your room with a live red rose balcony to sit on it has table and two chairs… bathtub and shower are separate. Dorman baggage handler’s.. housekeeping is always readily available for any problems or concerns. The island is quite large. There are two airports that can get confusing. The north is closer to this location. If you book a transfer, make sure both your flights are going out of the same airport. Chic elegance. Cleverly stated.
Stayed 3 nights in Feb 2025

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Feb 2025

10/10 Excellent

Jan Hendrik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel / room / staff / service / facilities. The restaurants were good, however a bit overpriced! As the British would say : "Not always good value for money" But overall : An EXCELLENT hotel *****
Stayed 7 nights in Jan 2025

10/10 Excellent

Axel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful. One of the nicest hotels ever. Spa areas are spectacular! Would come back in a heartbeat.
Stayed 2 nights in Jan 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous unique property in a good location. All restaurants have a varied menu and service is second to none
Stayed 3 nights in Jan 2025

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Botanico is a beautiful and unique hotel with everything you need for a superior quality holiday. The facilities and food were elite. However, the customer service could do with being taken up a notch. Service at breakfast and room service was slow (we waited nearly 2 hours for our food to arrive), you got a different answer depending on who you ask, I had to come back down after check in because my passport wasn't scanned properly, we were locked out because a mistake was made with our check out date, cleaners were constantly coming in and out, instead of doing everything in the day and I didn't get a sense of urgency around lost property. That said, we were there for Christmas and NY, so I know places are short staffed or have temps come in so I'd happily go back and recommend Botanico. It really is an elevated hotel experience.
Stayed 10 nights in Dec 2024

10/10 Excellent

Manjit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant experience
Stayed 3 nights in Jan 2025

10/10 Excellent

Suzannah, New York

Liked: Property conditions & facilities
Great option for families. Delicious breakfast. Fun activities during the holiday week
Stayed 5 nights in Dec 2024

10/10 Excellent

Anita

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel and attentive staff, drinks get expensive - but bars and restaurants half the price in walking distance. Spa facilities excellent too!
Stayed 9 nights in Dec 2024

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our third visit and was as enjoyable a week as ever. There for Christmas, where they lay on various activities including local walks and cultural outings, not to forget the grand dinner gala on Christmas Eve.
Stayed 6 nights in Dec 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
very old school courtesy
Stayed 7 nights in Dec 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
All staff were very professional and Mannerable.
Stayed 10 nights in Dec 2024

8/10 Good

Juan carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love for this hotel amazing 👏 😍 💕 ❤️

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Staff

Great stay for a couple of days. The hotel building is not our normal style but the gardens were beautiful. Spa area was separate to the main gardens but we did not have much time for this, you do need to book ahead. Breakfast buffet was okay with a good selection but some more healthy - low fat options would have been good. The staff did try to find us healthier options but it would have been easier if they were more readily available ie skimmed milk. What made the hotel special was the staff, all were very friendly, helpful and efficient. Whilst all were very good, Laura on the front desk and Omar in the lobby were exceptional. We would recommend the hotel to anyone who likes great service with a smile.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

beata

Stayed 3 nights in Oct 2024

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Julien

Stayed 3 nights in Oct 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Luxury Hotel

My husband and I recently stayed at the Botánico Hotel & The Oriental Spa Garden and had the most amazing experience. We stayed for 5 nights and the staff were absolutely amazing the entire time. When we arrived, the front desk staff were very helpful and Antonio (I believe was his name) showed us to our room. Once in the room, he explained several things about the room which was a great way to familiarize ourselves with the space we would call home for the next few days. The front desk staff were extremely friendly and professional our entire stay. We were able to call and easily get an iron, taxi etc. The attention to detail in the room was superb. We especially enjoyed the pillow menu options and turn down service. The breakfast was outstanding and a lovely way to start the day. We utilized the spa area with a couples massage and played tennis.  I love fresh flowers and the fresh rose in the bathroom was a wonderful touch. We dined at The Oriental and II Pappagallo which were both delicious. The live music each night was a fun treat for a wind down at the end of the evening.  Hotel Botanico is a true Luxury Hotel and I thank the entire staff for making our trip to Tenerife so wonderful.
Stayed 5 nights in Sep 2024