10/10 Excellent
Erica
Travelled with partner
21 Oct 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent, very helpful & friendly. Esp. when I was checking into the hotel while my husband was driving back to Narita airport to return the rental car in a rush. A lady knowing I have language barrier but helped me by all mean. I wished I knew her name so I can appreciate her more before she took her days off from duty. On the 2nd day, a fellow staff named Kimura also very nice. Helped us with train info. etc. for our planned tours in Tokyo from Oct. 15 to 17. He also helped us contact our next hotel for shuttle pick up at night on Oct. 17. It is too bad he was off from duty after.
for the rest of our stays in Dormy Inn, the other 5 staff are also very nice and friendly even though they have difficulty in communicating with us in English. Using Google translation is A Must in travelling Japan. I am glad there was one male staff called Jason, (if I remember his name right) who speaks good English. He offered printing us the JR train schedules and told us where to make transfer to the Narita Airport. I liked the 2nd reserved room which has a washer and dryer in 1 piece. Since we could read the washing instructions, a staff came up to our room to start washing for us. So
we had clean and fresh clothes for our HK trip. Besides, this hotel provide complimentary bottle water and cups of jello for refreshment!! I will definitely recommend Dormy Inn Soga Hot Spring Chiba to all my friends & relatives. Their staff are wonderful, great & caring with A skills!
Erica
Stayed 2 nights in Oct 2023