2/10 Terrible
Pila
7 Apr 2025
I am writing to express my deep dissatisfaction with a recent hotel stay booked through your platform. This is the second time I’ve booked a room through your site that was in completely unacceptable condition — the room had not been cleaned, there was water all over the floor, and I even found cockroaches.
This experience is not only deeply disappointing but also raises serious health and safety concerns. Hotels in this condition should not be listed on your platform at all. I trusted your service to provide safe and clean accommodations, and this experience has shaken that trust.
I am requesting a full refund for this stay and would also appreciate it if you could investigate the hotel in question to ensure that other customers don’t have to go through this.
Please respond as soon as possible regarding how you intend to resolve this.
Pila
Stayed 2 nights in Mar 2025