Cassel Holiday Packages

We opted for a premier king room. The view was exceptional. The staff was so helpful, kind, and accommodating. We will definitely be back!

We’ve stayed at the Westin St Francis multiple times over the years and always looked forward to returning. Unfortunately, this once grand old hotel is grand no more. The Powell street lobby entrance has been invaded by a huge bar/lounge that looks cool but doesn’t open until 4pm. It takes up a lot of prime real estate in the hotel and serves no real purpose for the better part of the day. To check into the hotel you now enter on Geary into an area that feels temporary, kind of like the vibe you get at an airport gate under construction. It’s just very disjointed. The fake cherry trees and fake flower wrapped columns in the lobby are tacky, and dusty. Two of my family members had sneezing fits while standing under the faux blooms. They chuckled about the paper flower pollen being particularly bad this time of year. The hotel has also done away with any lobby seating. Your only hope of seating is in the garden cafe, which makes it feel a bit like a Greyhound bus station. Some of the registration staff were better at their jobs than others, who seemed generally malcontent. We stayed in the Tower this trip; the best part was the amazing view from our room and the super fast glass elevators. Happily, the mattresses are wonderful. Our room was ok but could use a refresh. One family member found litter in his room. Thinking back on past stays, maybe the rooms were always a bit outdated but the majesty of the hotel overshadowed any shortcomings. Sadly, for us the magic is gone.

Ideal location to stay to explore The City

the credit card machine was not working properly at checkin- instead of trying to resolve it the host was acting like it was my cards that were not working.

I'm surprised at how many positive reviews this hotel has. We may have just been unlucky but weren't happy with our stay. Poor encounter with the valet - the man we were dealing with was super rude. Also, $67/night to park is absurd. I would rather just park my car and pay a more reasonable amount but there's no option besides valet. The room was on the 3rd floor and the window looked out to the ground with garbage everywhere and some sort of equipment (maybe a generator or something). Bathroom sliding door was completely broken and smashed up. I had my card charged for a security deposit, totally normal. Then noticed over night that my card was charged again (I later found out it was just a "hold" but I didn't authorize). When I asked the front desk about it, they weren't able to explain the situation. I was confused and continued to ask for clarification and was told "oh you can just speak with my manager". I don't need a manager, I don't ask for managers, I'm not that kind of person lol. In the end, I wasn't over charged so it's fine. Anyways, very strange experience overall. Would 0% recommend this hotel for the price. Will be back to San Francisco soon for sure! Great city.