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Palenque Casa Hotel BY HMC

4.0 star property
Upscale hotel, walk to Walls of Cartagena

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Photo gallery for Palenque Casa Hotel BY HMC

Outdoor pool
Deluxe Room
Coffee service
Standard Single Room | Bathroom
Body treatments, body scrubs, facials, massages
Reviews
7.8

Good

Popular amenities

  • BarBarBar
  • Hot tubHot tubHot tub
  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included

Explore the area

Map
Calle del Jardin #39-118, San Diego, Cartagena, Bolivar, 130001
  • Popular LocationWalls of Cartagena3 min walk
  • Popular LocationClock Tower10 min walk
  • Popular LocationCartagena de Indias Convention Center14 min walk
  • AirportCartagena (CTG-Rafael Núñez Intl.)12 min drive

Room options

Standard Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Twin Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

Standard Single Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

Superior Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Desk
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Cartagena

Palenque Casa Hotel BY HMC places you steps from Walls of Cartagena and within a 15-minute stroll of Clock Tower. Highlights at this hotel include a restaurant, an outdoor swimming pool and free buffet breakfast. .Free WiFi, LED TVs and safes are featured in all 16 rooms. .A day of pampering can include massages and body scrubs. At the hotel's own lounge bar, you can stop for a drink. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a hot tub. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4-property class Cartagena Walled City hotel include Cartagena de Indias Convention Center and Bocagrande Beach.

What's nearby

  • Walls of Cartagena - 3 min walk
  • Clock Tower - 10 min walk
  • Bolivar Square - 13 min walk
  • Cartagena de Indias Convention Center - 14 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 12 min drive

Restaurants

  • Andrés Cartagena - 1 min walk
  • La Cevicheria - 4 min walk
  • Juan Del Mar Pizzeria Goumert - 3 min walk
  • La Juma Barr Cartagena - 3 min walk
  • Juan Valdez Café - 3 min walk

About this property

Palenque Casa Hotel BY HMC

Upscale hotel, walk to Walls of Cartagena
Palenque Casa Hotel BY HMC offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A rooftop terrace, spa services, and multilingual staff are also featured at Palenque Casa Hotel BY HMC. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cartagena hotel.

  • 16 guestrooms or units
  • 3 levels
  • Built in 1960
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Terrace on the roof
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Palenque Casa Hotel BY HMC offers 16 air-conditioned accommodations with a safe and free toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. This Cartagena hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs and body treatments.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer on request
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning
  • Safe

Policies

Check-in

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for COP 80000 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per room (return)
  • Rollaway bed fee: COP 80000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and Diners Club.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Palenque Casa Hotel HMC Cartagena
Palenque Casa Hotel HMC
Palenque Casa HMC Cartagena
Palenque Casa HMC
Palenque Casa By Hmc Cartagena
Palenque Casa Hotel BY HMC Hotel
Palenque Casa Hotel BY HMC Cartagena
Palenque Casa Hotel BY HMC Hotel Cartagena

Frequently asked questions

What is the cancellation policy at Palenque Casa Hotel BY HMC?

Palenque Casa Hotel BY HMC offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Palenque Casa Hotel BY HMC?

Yep, Palenque Casa Hotel BY HMC has a free self car park.

Are there any beaches close to Palenque Casa Hotel BY HMC?

The closest beach to Palenque Casa Hotel BY HMC is Bocagrande Beach (3.7 km).

Is there a spa on site at Palenque Casa Hotel BY HMC?

There's no onsite spa, but this property does offer services like body scrubs and facials.

Does Palenque Casa Hotel BY HMC have a pool?

Palenque Casa Hotel BY HMC has an outdoor pool.

Is Palenque Casa Hotel BY HMC family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Palenque Casa Hotel BY HMC is a hit with families.

Does Palenque Casa Hotel BY HMC serve breakfast?

Yep, free buffet brekkie is served daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Palenque Casa Hotel BY HMC?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Palenque Casa Hotel BY HMC?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Palenque Casa Hotel BY HMC?

Check-out time is 1 PM.

Are pets allowed at Palenque Casa Hotel BY HMC?

No, pets are not allowed.

Palenque Casa Hotel BY HMC Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 68 reviews" "
Rating 8 - Good. 22 out of 68 reviews" "
Rating 6 - Okay. 14 out of 68 reviews" "
Rating 4 - Poor. 5 out of 68 reviews" "
Rating 2 - Terrible. 3 out of 68 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Eduardo, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location though difficult to find a parking spot
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
A lovely hotel close to restaurants and bars. But the room had a district smell of mould.
Stayed 2 nights in Jun 2018

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
This hotel is in a great location, 10 min walk to everything. The staff was extremely helpful and friendly. The hotel has such a nice vibe, simple yet deliscious breakfast as well.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff. All rooms needs fixing.
Staff was wonderful. Very nice to me. However... There was something wrong with every area of the hotel. I booked a deluxe but was given the smallast room, with a view of the chair by the outdoor jacuzzi. I was smilingly led to a larger room but the room's jacuzzi was broken ("All the jacuzzs in the hotel are broken") and the window was boarded up with wood. My third room that they generously gave me, was nice, but the air conditioner had no frion. And I had to ask three times to fix it. Just as it became comfortable it was time to leave. With more proactive management, and lots of physical fixing, this pretty property could be nice. Staff are very very very sweet.

8/10 Good

Peter , Keswick , On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend !!!
The hotel was in an excellent location and the staff was very friendly. Overall the hotel was amazing it was very clean and the amenities were fantastic! Would highly recommend to anyone travelling to Cartagena.
Stayed 7 nights in Jan 2018

10/10 Excellent

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! well located, great service, excellent breakfast!
Stayed 5 nights in Jan 2018

10/10 Excellent

Brittney, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and cozy, great Walled City location.
I loved my Standard double room! It was cozy, colorful, and perfect for my week getaway yo Colombia. The staff were all super nice, helpful, and always smilimg! The hotel itself is super clean and lovely. Its in a great location, not too close to the buzz of center city, but close enough to walk everywhere. The only thing was my new was extremely firm, and I like firm beds, but it was super-super firm. If you have a problem with firm need, you may not like that. Other than that I recommend and I would definitely stay again!!!
Stayed 5 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got switched at the last minute
The Ratings above were for the Old Town B&B. The palenque people moved me to another hotel the day that I arrived. Claimed it was due to construction noise. The Old Town B&B was very nice and I will stay there again when I return.....
Stayed 2 nights in Jul 2017

8/10 Good

Zunilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
Hotel was good and convenient. Near to airport

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff
Casa Palenque was a great choice, the staff was incredibly helpful and friendly. They were always there to assist us, and even helped us book day trips during the days. The place is just like the pictures. The only down side is that there is a construction site right next door, and we were awake every day by 7-8am.