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Palenque Casa Hotel BY HMC

4.0 star property

Photo gallery for Palenque Casa Hotel BY HMC

Body treatments, body scrubs, facials, massages
Property grounds
Outdoor pool
Exterior
Fountain

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Calle del Jardin #39-118, San Diego, Cartagena, Bolivar, 130001
  • Place, Walls of Cartagena
    ‪2 min walk‬
  • Place, Las Bovedas
    ‪2 min walk‬
  • Place, Clock Tower
    ‪11 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Garden view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room

Superior Room

  • Garden view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • Garden view
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • Garden view
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Cartagena

At Palenque Casa Hotel BY HMC you'll be within just a 15-minute stroll of popular places like Clock Tower and Cartagena de Indias Convention Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and free buffet breakfast. .A day of pampering can include massages and body scrubs. At the hotel's own lounge bar, you can stop for a drink. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a hot tub. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Cartagena Walled City hotel include Port of Cartagena and Bocagrande Beach.

What's nearby

  • Walls of Cartagena - 2 min walk - 0.2 km
  • Las Bovedas - 2 min walk - 0.2 km
  • Clock Tower - 11 min walk - 1.0 km
  • Cartagena de Indias Convention Center - 12 min walk - 1.1 km
  • Bolivar Square - 14 min walk - 1.2 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 12 min drive

Restaurants

  • ‪Sofitel Santa Clara - ‬4 min walk
  • ‪Andrés Cartagena - ‬3 min walk
  • ‪La Juma Barr Cartagena - ‬3 min walk
  • ‪Restaurante Juan del Mar - ‬3 min walk
  • ‪La Cevicheria - ‬4 min walk

About this property

Palenque Casa Hotel BY HMC

Palenque Casa Hotel BY HMC offers its guests an outdoor pool and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A rooftop terrace, spa services, and multilingual staff are also featured at Palenque Casa Hotel BY HMC. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cartagena hotel.

  • 16 guestrooms or units
  • 3 levels
  • Built in 1960
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Terrace on the roof
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Palenque Casa Hotel BY HMC offers 16 air-conditioned accommodations with a safe and free toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. This Cartagena hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs and body treatments.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning
  • Safe

Policies

Check-in

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for COP 80000 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per room (return)
  • Rollaway bed fee: COP 80000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and Diners Club.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Palenque Casa Hotel HMC Cartagena
Palenque Casa Hotel HMC
Palenque Casa HMC Cartagena
Palenque Casa HMC
Palenque Casa By Hmc Cartagena
Palenque Casa Hotel BY HMC Hotel
Palenque Casa Hotel BY HMC Cartagena
Palenque Casa Hotel BY HMC Hotel Cartagena

Frequently asked questions

What is the cancellation policy at Palenque Casa Hotel BY HMC?

Palenque Casa Hotel BY HMC offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Palenque Casa Hotel BY HMC?

Yep, Palenque Casa Hotel BY HMC has a free self car park.

Are there any beaches close to Palenque Casa Hotel BY HMC?

The closest beach to Palenque Casa Hotel BY HMC is Marbella Beach (1.7 km).

Is there a spa on site at Palenque Casa Hotel BY HMC?

There's no onsite spa, but this property does offer services like body scrubs and facials.

Does Palenque Casa Hotel BY HMC have a pool?

Palenque Casa Hotel BY HMC has an outdoor pool.

Is Palenque Casa Hotel BY HMC family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Palenque Casa Hotel BY HMC is a hit with families.

Does Palenque Casa Hotel BY HMC serve breakfast?

Yep, free buffet brekkie is served daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Palenque Casa Hotel BY HMC?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Palenque Casa Hotel BY HMC?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Palenque Casa Hotel BY HMC?

Check-out time is 1 PM.

Are pets allowed at Palenque Casa Hotel BY HMC?

No, pets are not allowed.

Palenque Casa Hotel BY HMC Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 68 reviews
Rating 8 - Good. 22 out of 68 reviews
Rating 6 - Okay. 14 out of 68 reviews
Rating 4 - Poor. 5 out of 68 reviews
Rating 2 - Terrible. 3 out of 68 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Veel ruimte en sfeer in dit hotel.

Op de grote binnenplaats kun je heerlijk zitten tussen de palmen of zitten in het lauwe water van de 2 zwembandjes. De kamers zijn ruim en kleurrijk. Ongevraagd werden we van standaardpakket naar luxe kamer met kingsizebed geüpgraded. Zelfs een bank erbij en een goedwerkende airco. Het ontbijt is geen buffet zoals in de omschrijving staat. Je moet zelf de slappe koffie pakken. Dan krijg je een sapje, 2 geroosterde boterhammen en een gebakken eitje. Verwacht daar niet teveel van. Kwartiertje lopen naar de sleutelpoort maar om de hoek kun je prima eten. Engels spreken ze niet maar zeer hulpvaardig. Ze regelen een busje voor je van hotel naar hotel in Santa Marta. Goede deal voor 27 euro!
Stayed 1 night in Jul 2018
Verified

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location though difficult to find a parking spot
Stayed 1 night in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
A lovely hotel close to restaurants and bars. But the room had a district smell of mould.
Stayed 2 nights in Jun 2018
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience

This hotel is in a great location, 10 min walk to everything. The staff was extremely helpful and friendly. The hotel has such a nice vibe, simple yet deliscious breakfast as well.
Stayed 2 nights in May 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Nice staff. All rooms needs fixing.

Staff was wonderful. Very nice to me. However... There was something wrong with every area of the hotel. I booked a deluxe but was given the smallast room, with a view of the chair by the outdoor jacuzzi. I was smilingly led to a larger room but the room's jacuzzi was broken ("All the jacuzzs in the hotel are broken") and the window was boarded up with wood. My third room that they generously gave me, was nice, but the air conditioner had no frion. And I had to ask three times to fix it. Just as it became comfortable it was time to leave. With more proactive management, and lots of physical fixing, this pretty property could be nice. Staff are very very very sweet.
Verified

8/10 Good

Emelie

Liked: Staff & service, room comfort
Disliked: Cleanliness

Nöjd!

Det är ett fantastiskt litet hotell och de ger bra service exempelvis gör de frukost efter önskemål och hjälper till med det du behöver. Städningen blev sämre över tid och jag bodde där i 21 dagar, fick fråga efter handdukar lite då och då och duschen fungerade inte riktigt som den skulle då munstycket var trasigt. Två fungerade inte heller då den inte hade några kanaler/signal. Men alla i personalen är supergulliga även om de inte pratar särskilt mycket engelska. Skulle absolut rekommendera att bo där och skulle själv göra det igen när jag åker tillbaka till cartagena.
Stayed 21 nights in Jan 2018
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend !!!

The hotel was in an excellent location and the staff was very friendly. Overall the hotel was amazing it was very clean and the amenities were fantastic! Would highly recommend to anyone travelling to Cartagena.
Stayed 7 nights in Jan 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Trevlig vistelse

Hotellet låg perfekt i gamla staden med gångavstånd till det mesta, bara någon gata ifrån alla barer och restauranger. Tryggt område och hjälpsam personal. Rummen var fräscha och låg på en mysig innegård.
Stayed 8 nights in Jan 2018
Verified

10/10 Excellent

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! well located, great service, excellent breakfast!
Stayed 5 nights in Jan 2018
Verified

6/10 Okay

Leonardo

buena ubicación

Un lugar de cierta comodidad y sobre todo ubicado en un barrio ideal dentro de la ciudad amurallada, barrio pintoresco, limpio, infinidad de restaurantes para todos los gustosa y pocas cuadras del centro.
Stayed 2 nights in Jan 2018
Verified

6/10 Okay

DOUGLAS

Disliked: Cleanliness, room comfort

Mas o menos

El Hotel necesita más limpieza, es muy incómodo y el desayuno es pobre, baño muy pequeño. El wifi y la televisión por cable es pésima se cae constantemente.
Stayed 4 nights in Dec 2017
Verified

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso hotel en la ciudad amurallada!

Estuvimos seis noches en Casa Palenque hotel, hermoso hotel, la atención es excelente el personal muy amable y con una decoración bella, tiene todas las comodidades y una ubicación execelente. Luego nos fuimos a Barú e Islas del Rosario y cuando regresamos a Cartagena volvimos a alojarnos aquí unas tres noches más. Muy recomendable!!!
Stayed 4 nights in Nov 2017
Verified

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and cozy, great Walled City location.

I loved my Standard double room! It was cozy, colorful, and perfect for my week getaway yo Colombia. The staff were all super nice, helpful, and always smilimg! The hotel itself is super clean and lovely. Its in a great location, not too close to the buzz of center city, but close enough to walk everywhere. The only thing was my new was extremely firm, and I like firm beds, but it was super-super firm. If you have a problem with firm need, you may not like that. Other than that I recommend and I would definitely stay again!!!
Stayed 5 nights in Dec 2017
Verified

10/10 Excellent

ELY DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Habitacion comoda

Me parece un hotel comodo bien ubicado buen precio, los muchachos de la noche muy atentos, elegí la habitacion de cama king fue la mejor elección habitacion amplia cama comoda, si piensan en un hotel para dormir y estar afuera todo el dia este es el hotel
Stayed 3 nights in Oct 2017
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hicieron la reserva, aún cunado estaba pagada en su totalidad e intentaron enviarnos a un hotel fuera de la ciudad en un barrio peligroso
Stayed 5 nights in Aug 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Got switched at the last minute

The Ratings above were for the Old Town B&B. The palenque people moved me to another hotel the day that I arrived. Claimed it was due to construction noise. The Old Town B&B was very nice and I will stay there again when I return.....
Stayed 2 nights in Jul 2017
Verified

6/10 Okay

Verified traveller

Disliked: Room comfort

Decepção

Hotel mais parecido com uma pousada Instalações precárias. Anúncio fala q possui água quente ,mas não tinha O bom do hotel e a localização e os funcionários . Em destaque José.
Verified

8/10 Good

Zunilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend

Hotel was good and convenient. Near to airport
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não recomendo

A reserva falava de um quarto com janela para o jardim primeira mentira!!!O quarto não tinha janelas tinha uma porta de madeira LOTADA de cupins que se abrisse todos iam me ver lá dentro sem nenhuma privacidade!!!O quarto sujo tive que pedir para limpar os restos que os cupins deixavam !!!NOJENTO!!! Café da manhã bem limitado . Não recomendo!!!
Verified

10/10 Excellent

julian marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran hotel

El hotel es muy acogedor y su ubicación es inmejorable, la atención de todo el personal es muy buena, lo recomiendo totalmente, volveré con seguridad
Verified

8/10 Good

andrea

Liked: Cleanliness, property conditions & facilities
Funcionários da recepção atenciosos e boa localização. Café da manhã pobre e, mesmo sendo servido até às 10h, às 9:30 h os funcionários começavam a retirar os poucos itens e ficavam de mau humor com qualquer coisa que fosse solicitada
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and staff

Casa Palenque was a great choice, the staff was incredibly helpful and friendly. They were always there to assist us, and even helped us book day trips during the days. The place is just like the pictures. The only down side is that there is a construction site right next door, and we were awake every day by 7-8am.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, safe hotel conveniently located.

The hotel is cute, clean and conveniently located. My main issue with it is that there is a huge construction project - half a block long - a couple of doors down. Weekdays and Saturdays construction begins at 7am, and there is no break from the noise. I wouldn't recommend anyone to stay at the hotel until the construction is done. Also, the chairs in front of the tiny pool are right outside the hotel room doors, and anyone who is out there late or early making noise means absolutely no sleep inside the rooms. The doors are too thin. Finally, the breakfast is only ok, and the pool is very small. The hot tub didn't have hot water, just little water jets.
Verified

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities

Nice place to stay

Staff was great. Area was quiet and quaint. Hotel room itself wasn't the best, but you get what you pay for. Although the price was low and the location was good, the hotel room wasn't the best. I know you are there to sleep and shower but it doesn't mean that the room should have mold in the bathroom and an inch of muck on the ceiling fan. Oh yea, we were infested with termites too. I expect certain things based on where I am in relation to what country I'm in. I guess my expectations were a little too high. I would still recommend this hotel. Oh yea, be very careful of the water. I got sick. Got some sort of bacteria. I don't know if it was at the hotel or from one of the many restaurants we visited. We did drink bottled water but make sure you brush your teeth with bottled water and when you are in the shower. refrain from rinsing your mouth.
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Casa avec potentiel

La Casa est jolie au premier coup d'œil mais semble malheureusement manquer d'un peu d'amour. L'emplacement dans le centre historique est parfait. Nous avons aussi bien apprécié la petite piscine en fin de journée. Toutefois, certains détails font que nous ny retournerions pas. Par exemple, verres et mégots traînants par terre, serviettes et tapis de bain tachés, manque de supports et crochets pour le rangement, fenêtres condamnées, lits très durs, etc. Bref, la casa Palenque a beaucoup de charme et de potentiel, mais certaines améliorations seraient nécessaires pour en faire une casa où je souhaiterais revenir.