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Hotel Caribe by Faranda Grand, a member of Radisson Individuals

5.0 star property

Photo gallery for Hotel Caribe by Faranda Grand, a member of Radisson Individuals

3 outdoor pools, open 8 AM to 8:00 PM, free pool cabanas, pool umbrellas
Exterior
3 outdoor pools, open 8 AM to 8:00 PM, free pool cabanas, pool umbrellas
Reception
Poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
The current price is AU$300
16 Apr - 17 Apr

Explore the area

View map
Carrera 1a No 2-87, Cartagena, Bolivar, 130001
  • Place, Bocagrande Beach
    ‪2 min walk‬
  • Place, Centro Comercial Nao
    ‪3 min walk‬
  • Place, Rio Cartagena Casino
    ‪5 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds (City or Courtyard View)

Room, 2 Double Beds (City or Courtyard View)

Room, 2 Double Beds (City or Courtyard View)

9.0 out of 10
Wonderful
(24 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (City or Garden View)

Room, 1 King Bed, Non Smoking (City or Garden View)

Room, 1 King Bed, Non Smoking (City or Garden View)

8.0 out of 10
Very good
(19 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking (City or Garden View)

Premium Room, 2 Queen Beds, Non Smoking (City or Garden View)

Premium Room, 2 Queen Beds, Non Smoking (City or Garden View)

9.0 out of 10
Wonderful
(12 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Ocean View

Premium Room, 2 Queen Beds, Non Smoking, Ocean View

Premium Room, 2 Queen Beds, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(12 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Single Beds, Non Smoking

Premium Room, 2 Single Beds, Non Smoking

Premium Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 69 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View

Suite, 2 Bedrooms, Non Smoking, Ocean View

Suite, 2 Bedrooms, Non Smoking, Ocean View

  • Ocean view
  • 89 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 89 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking, Ocean View

Premium Suite, 1 Bedroom, Non Smoking, Ocean View

Premium Suite, 1 Bedroom, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

  • Sleeps 5
  • 1 King Bed and 3 Single Beds

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About the area

Cartagena

A luxury stay in Cartagena awaits you at Hotel Caribe by Faranda Grand, a member of Radisson Individuals. You'll be within steps of Bocagrande Beach and within a short 5-minute stroll of Centro Comercial Nao. Highlights at this beach hotel include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body scrubs and facials along with access to the sauna and hot tub. The buffet restaurant, Pedro Heredia Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the hotel. Enjoy the 2 hot tubs, gym and Turkish bath/hammam plus access to mini golf. 3444 square feet (320 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning free breakfast is served. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Bocagrande hotel, you'll be 3.8 km (2.3 mi) from Clock Tower and 4.1 km (2.5 mi) from Cartagena de Indias Convention Center.

What's nearby

  • Bocagrande Beach - 2 min walk - 0.2 km
  • Centro Comercial Nao - 3 min walk - 0.3 km
  • Rio Cartagena Casino - 5 min walk - 0.4 km
  • El Laguito Beach - 6 min walk - 0.6 km
  • Castillo Grande Beach - 11 min walk - 1.0 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 21 min drive

Restaurants

  • ‪Pool Bar Intercontinental - ‬4 min walk
  • ‪Kanuu Restautant (InterContinental) - ‬3 min walk
  • ‪Arepas Pues - ‬2 min walk
  • ‪Terraza Licotodo - ‬1 min walk
  • ‪Restaurante Oh Caribe - ‬3 min walk

About this property

Hotel Caribe by Faranda Grand, a member of Radisson Individuals

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hotel Caribe by Faranda Grand, a member of Radisson Individuals, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers a children's pool, a health club and a steam room. Free self parking and valet parking are available.

This 5-star Cartagena hotel is smoke free.

  • 363 guestrooms or units
  • 5 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 3444 sq ft of conference space
  • 320 sq. m of conference space
  • Built in 1945
  • Full breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Hotel Caribe by Faranda Grand, a member of Radisson Individuals offers 363 air-conditioned accommodations with minibars and laptop-compatible safes. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open selected days. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • India Catalina Restaurant
  • Karibukay Sushi Bar
  • Oh Caribe! Restaurant
  • Pedro Heredia Restaurant

Things to do

  • 2 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Games
  • Health club
  • Mini golf
  • Music library
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,444 square feet of conference space
  • 9 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open select days
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Built in 1945
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (one way)
  • Pet fee: USD 30 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number RNT 4253

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Caribe Cartagena
Caribe Hotel
Hotel Caribe Faranda Cartagena
Hotel Caribe Cartagena
Caribe Hotel Cartagena
Hotel Caribe Faranda
Caribe Faranda Cartagena
Caribe Faranda
Hotel Caribe by Faranda Grand
Hotel Caribe by Faranda Grand a member of Radisson Individuals

Frequently asked questions

What is the cancellation policy at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?

Hotel Caribe by Faranda Grand, a member of Radisson Individuals offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?

As of 25 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Caribe by Faranda Grand, a member of Radisson Individuals on 16 Apr 2026 start from AU$300, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?

Yep, Hotel Caribe by Faranda Grand, a member of Radisson Individuals has a free self car park and free valet parking.

Are there any beaches close to Hotel Caribe by Faranda Grand, a member of Radisson Individuals?

Yep, Hotel Caribe by Faranda Grand, a member of Radisson Individuals is a short 1-minute walk from Bocagrande Beach. Fun beach activities include scuba diving.

Is there a spa on site at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?

Yep, there is an onsite spa at Hotel Caribe by Faranda Grand, a member of Radisson Individuals. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body scrubs and facials.

Does Hotel Caribe by Faranda Grand, a member of Radisson Individuals have a pool?

Yep, and guests love it! Hotel Caribe by Faranda Grand, a member of Radisson Individuals has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8 AM to 8:00 PM.

What luxury perks are available at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?

Hotel Caribe by Faranda Grand, a member of Radisson Individuals features 2 poolside bars, 3 outdoor pools and 2 hot tubs. All guestrooms come with Select Comfort beds, premium bedding and 24-hour room service.

What makes Hotel Caribe by Faranda Grand, a member of Radisson Individuals a romantic place to stay?

A hot tub and beachfront dining, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Hotel Caribe by Faranda Grand, a member of Radisson Individuals.

Is Hotel Caribe by Faranda Grand, a member of Radisson Individuals family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hotel Caribe by Faranda Grand, a member of Radisson Individuals is a hit with families.

Does Hotel Caribe by Faranda Grand, a member of Radisson Individuals serve breakfast?

You bet, travelers adore the free full breakfast here! Offered daily, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Caribe by Faranda Grand, a member of Radisson Individuals Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1000 reviews
Rating 8 - Good. 236 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We come each year. This year we appreciated the new gym and pool. We thought the breakfasts were better this year with some new vegetables and always a meat option. However, internet seemed much slower this year.
Stayed 11 nights in Dec 2025

10/10 Excellent

Jack

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel grounds are absolutely gorgeous with a massive swimming pool (along with kids pool and multiple spas). Staff were very friendly and helpful. Breakfast is amazing. We absolutely loved our stay here and the kids didnt want to leave. A few minor issues with the room, bit they were fixed immediately by the feiendly and efficiebt staff.
Stayed 5 nights in Dec 2025

8/10 Good

Andrzej, Santa Clarita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lodging at Hotel Caribe in the Bocagrande neighborhood of Cartagena de Indias, Colombia.
Stayed 7 nights in Dec 2025

8/10 Good

Leonardo, North Miami Beach

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and organized. Staff was friendly and responsive. The food was on point, tasty.
Stayed 8 nights in Nov 2025

10/10 Excellent

Briana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious. The property and rooms were very clean. Staff were very attentive and helpful. I would definitely stay here again. Shoutouts to Ricky he was very helpful and had patience.
Stayed 5 nights in Dec 2025

8/10 Good

Juan Manuel

Liked: Cleanliness, amenities
The reason for was clean and the pleasant but a couple of things were off. The toilet seat wasn’t properly fastened, and there was no hot water in the first shower I took. The staff was great and so was the hotel grounds, from the pool to the gardens.
Stayed 2 nights in Nov 2025

6/10 Okay

Anthony

Travelled with group
Liked: Cleanliness, property conditions & facilities
It wasn't the original room i booked. No hand towels in the bathroom. And the mini bar had food taken from it that wasn't from my stay.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kathrin Anna, Puebla

Liked: Cleanliness, amenities, property conditions & facilities
Everything perfect! Wonderful location and gardens with very friendly and helpful staff and super clean!! 100% recomendable! Had some very pleasant holidays! Thank you!
Stayed 7 nights in Nov 2025

6/10 Okay

Ivonne Molina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Pros: Great hotel and setting! Enjoyed the spacious, clean rooms and the surrounding wild animals and exotic birds—a truly unique experience. Cons: Service is extremely slow everywhere (restaurant, bar, pool, check-in). Food was okay. Warning: Do NOT rely on the "Welcome Drink" voucher. Despite what the voucher says, staff claimed it was only for a specific premade drink and refused to honor it for simple non-alcoholic beverages like a coke for my son. Despite asking for the supervisor nobody came and the bartender just shrugged when we asked. Always ask for prices and confirm services BEFORE ordering. (Note: you Pay a third party for beach chairs closer to the water which is something we didn’t know)
Stayed 3 nights in Nov 2025

8/10 Good

Luis

The staff was great. Staff was always friendly and courteous.
Stayed 6 nights in Nov 2025

6/10 Okay

Ismael

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
GOOD CONDITION BUT REFRIGERATOR NO WORK AND LEAKING IN THE SHOWER
Stayed 5 nights in Nov 2025

8/10 Good

Jean Jacques

Travelled with partner
Liked: Cleanliness
Service was good. Liked the breakfast buffet. Staff was friendly.
Stayed 6 nights in Nov 2025

10/10 Excellent

sheldon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 4 nights in Nov 2025

10/10 Excellent

Amy, corona

Stayed 6 nights in Aug 2025

10/10 Excellent

jimmie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Caribe Hotel is one of my favorite hotels to stay in. The staff is so gracious, nice and accommodating. The hotel has a nostalgia that's unmatched. The hotel grounds are well kept and provide many amenities. The breakfast buffet is always delicious. I highly recommend the Caribe Hotel.
Stayed 3 nights in Nov 2025

8/10 Good

victoria

Stayed 3 nights in Sep 2025

4/10 Poor

Jorge

Stayed 6 nights in Nov 2025

10/10 Excellent

Francisco

Stayed 4 nights in Oct 2025

6/10 Okay

Alexandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very nice and accommodating.
Stayed 6 nights in Oct 2025

8/10 Good

Bibi

Stayed 4 nights in Oct 2025

6/10 Okay

Dorothy

Travelled with family
Gardens were beautiful, the hotel is a very old building and could use some much needed upgrades and renovation. Can't say that the rooms were clean, had to use a towel in the bottom of the tub to sit in it. Some of the front desk employees were amazing and very helpful. Even though the hotel did not fulfill our changed thru Expedia reservation and we had to check out a day earlier before our flight was due to leave, management refused to budge (policies). But it was written in a paper trail per Expedia. ( system upgrades were in progress). That was very frustrating to have to find another place to stay for our last night, so I can't understand how this could be a gold choice award hotel. The breakfast was okay, fresh fruit, sweeat breads and had omelet options, which you had to either stand in the heat to order cause the waiters were not very willing to do so. I gound the pool staff, other employees quite unpleasant unless you spoke spanish. Then they made an attempt to be nice. The little old porter guy was a treasure. All in all, I would say I wouldn't recommend the property to other Americans, or Caucasians cause there definitely was a difference in the way that employees treated you. And there are so many other trully great hotels to stay at, that you dont have to be subjected to this kinda nonsense.
Stayed 7 nights in Jul 2025

10/10 Excellent

George, jackson hgts

Stayed 2 nights in Oct 2025

10/10 Excellent

osvaldo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Just the checking process is to slow
Stayed 4 nights in Oct 2025

10/10 Excellent

Dayka

Liked: Cleanliness, staff & service, amenities
Staff was wonderful. We chose a room with ocean view. The room was large and the bed was comfortable. The breakfast buffet was delicious. The hotel has so many restaurants near by and just steps away from the public beach. Highly recommend 👌
Was nice to see deers and colorful birds running free in the property
Fresh fruits
Stayed 6 nights in Oct 2025

10/10 Excellent

Eugenio R

Liked: Cleanliness, staff & service, property conditions & facilities
Great spa service
Stayed 4 nights in Aug 2025