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Hotel Cartagena Dubai

4.0 star property

Photo gallery for Hotel Cartagena Dubai

Outdoor spa tub
Daily buffet breakfast for a fee
View from property
Premium bedding, minibar, in-room safe, desk
Front of property

Reviews

6.4 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$181
24 May - 25 May

Explore the area

View map
Cra 1 No. 9-82, Bocagrande, Cartagena, 130001
  • Place, Bocagrande Beach
    ‪2 min walk‬
  • Place, Plaza Bocagrande Commercial Center
    ‪8 min walk‬
  • Place, Rio Cartagena Casino
    ‪12 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Ocean View

Superior Ocean View

Superior Ocean View

  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Master Suite Ocean View

Master Suite Ocean View

Master Suite Ocean View

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

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About the area

Cartagena

A family-friendly stay in Cartagena awaits you at Hotel Cartagena Dubai. Within a 5-minute stroll you'll find Bocagrande Beach and Castillo Grande Beach within a 30-minute walk. Highlights at this beach hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .A day of pampering can include body wraps and mani/pedis. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the nightclub, gym, sauna and kids' swimming pool. 1615 square feet (150 square metres) of event facilities include 2 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 7:00 AM and 9:00 AM. There's also free self parking, along with the convenience of a free shopping centre shuttle. .Places within a 30-minute walk of this 4-property class Bocagrande hotel include Clock Tower and Cartagena de Indias Convention Center.

What's nearby

  • Bocagrande Beach - 2 min walk - 0.2 km
  • Plaza Bocagrande Commercial Center - 8 min walk - 0.7 km
  • Rio Cartagena Casino - 12 min walk - 1.1 km
  • Centro Comercial Nao - 12 min walk - 1.1 km
  • Castillo Grande Beach - 7 min drive - 1.8 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 18 min drive

Restaurants

  • ‪Crepes & Waffles - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Morena Marisqueria - ‬1 min walk
  • ‪7 Cielos - ‬6 min walk
  • ‪Hotel Capilla del Mar - ‬4 min walk

About this property

Hotel Cartagena Dubai

Some rates at Hotel Cartagena Dubai are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a convenient ride to the sand and surf, hop on the hotel's beach shuttle (surcharge). Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. After a day at the beach, enjoy amenities at Hotel Cartagena Dubai such as an outdoor pool, a children's pool and a fitness centre.

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This Beaux Arts hotel also offers a steam room and a rooftop terrace. Limited free parking is available on a first-come, first-served basis.

This 4-star Cartagena hotel is smoke free.

  • 1 building
  • 244 guestrooms or units
  • 30 levels
  • 2 bars or lounges
  • 1615 sq ft of conference space
  • 150 sq. m of conference space
  • Built in 2018
  • Nightclub
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Bar by the pool
  • Dining venue
Hotel Cartagena Dubai offers 244 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments.

Similar properties

Sauna, body treatments, body wraps, body scrubs, facials
Estelar Cartagena de Indias Hotel
Bocagrande
  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, 1,349 reviews
The price is AU$259
23 June - 24 June
Estelar Cartagena de Indias Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge) up to 3 metres
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping centre shuttle
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: COP 45,000 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre (1,615 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2018
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: COP 100000

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

At check-in, guests must provide a record of full COVID-19 vaccination

COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 12 days prior to check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Cartagena Dubai

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 45000 per person
  • Airport shuttle fee: COP 90000 per room (return)
  • Late check-out fee: COP 100000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received their complete COVID-19 vaccination at least 12 days prior to check-in.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cartagena Dubai

Hotel Cartagena Dubai Hotel

Hotel Cartagena Dubai Cartagena

Be Live Experience Cartagena Dubai

Hotel Cartagena Dubai Hotel Cartagena

Frequently asked questions

What is the cancellation policy at Hotel Cartagena Dubai?

Hotel Cartagena Dubai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Cartagena Dubai?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Hotel Cartagena Dubai on 24 May 2026 start from AU$181, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Cartagena Dubai?

Yep, Hotel Cartagena Dubai has a free self car park and free extended parking. Onsite parking is limited.

Are there any beaches close to Hotel Cartagena Dubai?

Yep, Hotel Cartagena Dubai is a short 1-minute walk from Bocagrande Beach.

Is there a spa on site at Hotel Cartagena Dubai?

There's no onsite spa, but this property does offer services like body wraps and body scrubs.

Does Hotel Cartagena Dubai have a pool?

Hotel Cartagena Dubai has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM.

What luxury perks are available at Hotel Cartagena Dubai?

Hotel Cartagena Dubai features a nightclub, an outdoor pool and a steam room.

Is Hotel Cartagena Dubai family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Hotel Cartagena Dubai is a hit with families.

Does Hotel Cartagena Dubai serve breakfast?

Sure does, buffet breakfast is available daily between 7:00 AM and 9:00 AM.

Is there a free airport shuttle available at Hotel Cartagena Dubai?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Cartagena Dubai?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Hotel Cartagena Dubai?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Cartagena Dubai?

No, pets and service animals are not allowed.

Hotel Cartagena Dubai Reviews

Reviews

6.4
Rating 10 - Excellent. 137 out of 537 reviews
Rating 8 - Good. 107 out of 537 reviews
Rating 6 - Okay. 104 out of 537 reviews
Rating 4 - Poor. 75 out of 537 reviews
Rating 2 - Terrible. 114 out of 537 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Dennis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Booked a Premium Room and was given a room with three beds and no sitting area.
Stayed 2 nights in Feb 2026

8/10 Good

Diber

Stayed 3 nights in Feb 2026

4/10 Poor

Eric

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Deceiving pictures. If you want to stay at a two star hotel and pay for a 4-star, this is your place. Incredibly deteriorated for a 8y/o building. Finishes were cheap, maintenance poor, food not great and service below average. Pretty outdated even though the building is not that old. Amazing location and views; and pool itself is nice… but not the services and quality you’d expect. If this was a 2 star hotel and I had paid half I would be satisfied
Stayed 3 nights in Jan 2026

6/10 Okay

Gisela Fabiola

Disliked: Cleanliness, property conditions & facilities
Muy desaseado el baño de la habitación que nos tocó,las puertas de vidrio sucias, la habitación no tenía espejo, el lavamos está por fuera del baño, se sentía sucio el piso, solicité una plancha y no me la trajeron.
Stayed 1 night in Jan 2026

4/10 Poor

Runako, TEMPLE HILLS

Stayed 3 nights in Jan 2026

2/10 Terrible

Andre, Monroe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing Good About This Hotel, everything is in disrepair or old and outdated, this place can't be a 4 Star like in the expedia site, we felt cheated out our money, and the most amazing thing is that expedia did not give us a refund due to the property denies refunding us, the property offer another room and food vouchers to try to make us stay and the manager excuse the issues blaming a next door construction that was not mentioned on the time of booking.
Room 1120
Room 1120
Room 1120
Room 1120
Stayed 6 nights in Nov 2025

6/10 Okay

Jorge

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not what i expected
Stayed 2 nights in Nov 2025

8/10 Good

OLGA, freeport

Stayed 3 nights in Oct 2025

10/10 Excellent

Richard

Stayed 13 nights in Jul 2025

6/10 Okay

Buddy

Liked: Cleanliness
Stayed 4 nights in Aug 2025

4/10 Poor

Wilson

Stayed 4 nights in Jul 2025

2/10 Terrible

Rachel

Stayed 5 nights in Jul 2025

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful places to stay with the family
Stayed 7 nights in Jul 2025

6/10 Okay

Rafy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The ocean views are amazing, the breakfast is good and they have fair variety, but on our first night the hotel had no running water and we were stuck before our tour. We contacted reception and they kept lying until they said that the entire area had no running water. That is wack because a hotel is supposed to provide 24/7 water. Would stay there again? It’s a no from me due to that inconvenience.
Stayed 2 nights in Jul 2025

4/10 Poor

miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Nesecita tremenda renovación nada es como lo que se ve en fotos, todo sucio y antiguo
Stayed 4 nights in Mar 2025

2/10 Terrible

AIMEE

Travelled with family
Disliked: Cleanliness, property conditions & facilities
People are really friendly, nice and very helpful but the Hotel wasn't the best experience, serious problems with Air conditioning, and after they moved us to another room, second didnt have hot water, based on the pictures, I was expecting better quality overall.
Stayed 3 nights in Jun 2025

2/10 Terrible

Yamina

Disliked: Cleanliness, staff & service, property conditions & facilities
El servicio pésimo. Nadie nos recibió las maletas al bajar del taxi. Mucha limitación con los horarios de la cómoda. Las bebidas, nada que ver comparado en otros hoteles .Nada de variedad con la cómida. No hay comodidad en los cuartos. O teníamos donde poner la ropa , No hay closet . No servicio a habitaciones .
Stayed 5 nights in Jun 2025

6/10 Okay

Erika Maria Veloz

Travelled with family
The pool was dirty people left bottle and cup onside the pool the pool chais and furniture were dirty and old
Stayed 4 nights in Jun 2025

2/10 Terrible

Fabian De

Disliked: Cleanliness
I left the premises couple minutes after check in. Still waiting from Expedia response regarding case 8471137
Stayed 3 nights in Jun 2025

8/10 Good

David

Stayed 6 nights in May 2025

4/10 Poor

MATTHEW

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My jewelry went missing here. Property advertises amenities that are falling apart. Cheap vibes here. They will nickel and dime you wherever they can. For example, you’ll pay $45USD per person if your family stops by during the day.
Stayed 3 nights in May 2025

8/10 Good

Avo

Liked: Amenities
It needs upgrades, maintenance ... Staff is great...
Stayed 4 nights in May 2025

4/10 Poor

Nicholas

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I stayed at Hotel Cartagena Dubai for my birthday, and I was honestly so disappointed. I had high hopes based on the photos online, but they were completely misleading — definitely catfishing. The hotel looked old and worn out from the moment we arrived, and I immediately regretted booking it. We had reserved a king room (online said slept two people), At check-in, we were charged more than what was listed online for the additional person, which felt unfair and unprofessional. For the price, we expected much better — especially since places like the Hyatt are at the same level price-wise and offer a far superior experience. The room was at least clean and smelled good, but everything felt dated and poorly maintained. It just didn’t feel special — definitely not the kind of place you want to celebrate a special occasion like a birthday. Also, it’s not centrally located at all. We ended up spending most of our time (and money) in the Walled City, which is absolutely where you should stay if you’re visiting Cartagena. I wouldn’t stay at Hotel Cartagena Dubai again. If you want a memorable trip, skip this one and book something inside the Walled City — trust me.
Stayed 4 nights in Mar 2025

2/10 Terrible

Leonor

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible bad
Stayed 2 nights in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great location! The girl at the little desk on the side of the lobby who set us up with the boat adventure to Ibiza island was amazing. She was very knowledgeable, she recommended us to visit this place. She was right! we had a wonderful time.
Stayed 2 nights in Apr 2025