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Hotel Balcones de Bocagrande

3.0 star property

Photo gallery for Hotel Balcones de Bocagrande

Interior
Point of interest
Interior
Exterior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Carrera 2 Nº 9 - 183 Avenida San Martín, Cartagena, Bolivar, 130001
  • Place, Bocagrande Beach
    ‪2 min walk‬
  • Place, Plaza Bocagrande Commercial Center
    ‪6 min walk‬
  • Place, Rio Cartagena Casino
    ‪12 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪17 min drive‬

Room options

View all photos for Quadruple Room

In-room safe, rollaway beds

Quadruple Room

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

In-room safe, rollaway beds

Family Room

  • Garden view
  • 32 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

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About the area

Cartagena

At Hotel Balcones de Bocagrande you'll be within just a 5-minute stroll of Bocagrande Beach and within 30 minutes of Castillo Grande Beach. Highlights at this Colonial hotel include a restaurant and in-room LED TVs. .This hotel has free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include laundry facilities, a garden and barbecues. .Places within a 30-minute walk of this 3-property class Bocagrande hotel include San Pedro Claver Church and Convent and Clock Tower.

What's nearby

  • Bocagrande Beach - 2 min walk - 0.2 km
  • Plaza Bocagrande Commercial Center - 6 min walk - 0.6 km
  • Rio Cartagena Casino - 12 min walk - 1.1 km
  • Centro Comercial Nao - 12 min walk - 1.1 km
  • Castillo Grande Beach - 20 min walk - 1.7 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 12 min drive

Restaurants

  • ‪7 Cielos - ‬3 min walk
  • ‪Crepes & Waffles - ‬2 min walk
  • ‪51 Sky Bar - ‬6 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Morena Marisqueria - ‬3 min walk

About this property

Hotel Balcones de Bocagrande

There's a restaurant on site. Public spaces have free WiFi. A terrace, barbecue grills, and a vending machine are also featured at Hotel Balcones de Bocagrande.
  • 24 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Television in lobby
  • On-site shopping
  • Dining venue
Hotel Balcones de Bocagrande offers 24 air-conditioned accommodations, with a safe. 32-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and hairdryers can be requested. Rollaway/extra beds (surcharge) are also available.

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  • Free Wi-Fi
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Colonial architecture

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning
  • Free local calls
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon

Check-out

Check-out before 11 AM
Late check-out fee: COP 25000

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Balcones de Bocagrande

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: COP 25000
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Balcones Bocagrande
Hotel Balcones
Balcones Bocagrande
Balcones Bocagrande Cartagena
Hotel Balcones de Bocagrande Hotel
Hotel Balcones de Bocagrande Cartagena
Hotel Balcones de Bocagrande Hotel Cartagena

Frequently asked questions

What is the cancellation policy at Hotel Balcones de Bocagrande?

Hotel Balcones de Bocagrande offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Balcones de Bocagrande?

Yep, Hotel Balcones de Bocagrande is a short 2-minute walk from Bocagrande Beach.

Does Hotel Balcones de Bocagrande serve breakfast?

Yep, complimentary breakfast is offered daily from 7 AM to 9 AM.

Is there a free airport shuttle available at Hotel Balcones de Bocagrande?

No, Hotel Balcones de Bocagrande does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Balcones de Bocagrande?

Yep, you can grab a meal at Hotel Balcones de Bocagrande's onsite restaurant that serves sushi.

What time are check-in & check-out at Hotel Balcones de Bocagrande?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Balcones de Bocagrande?

No, pets and service animals are not allowed.

Hotel Balcones de Bocagrande Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 73 reviews
Rating 8 - Good. 27 out of 73 reviews
Rating 6 - Okay. 14 out of 73 reviews
Rating 4 - Poor. 6 out of 73 reviews
Rating 2 - Terrible. 2 out of 73 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best part of my stay was the staff. They took excellent care of me and were able to assist w services like tours, activities and dining recs. The breakfast was awesome! Fresh and delicious plus included in the stay.
Stayed 6 nights in Oct 2025

6/10 Okay

paola

Stayed 8 nights in Oct 2024

10/10 Excellent

Abby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The women who work here were very kind and helped us out even though we did not speak any Spanish, they were very friendly and accommodating and served delicious breakfast each morning. Definitely would recommend and would stay here again if ever in Cartagena again!
Stayed 6 nights in Nov 2023

10/10 Excellent

NIKOLAI

Stayed 2 nights in May 2023

10/10 Excellent

Ambar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Que lugar más agradable para hospedaje! La atención la mejor que he tenido en años! La manager ser portó excelente con la familia, el desayuno buenísimo! Todo limpio.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Was exactly what was expected from this place at a great value.
Stayed 4 nights in Feb 2020

8/10 Good

manuel

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in good location. Rooms are quite small but staff are very friendly and helpful.
Stayed 5 nights in Dec 2018

4/10 Poor

Erica, Cartagena, Colombia

Liked: Cleanliness
Disliked: Property conditions & facilities
I was threated with being kicked out of the hotel for reporting it ae unsafe. Then, I was "permitted" to stay another night, but purposelyfully given townels littered with ants that have wings with my soap and other items for the day... which of course I immediately threw away and sealed the bathroom window I heard someone messing with as best as I could. The following morning, I awoke to approximately 8 of these flying ants in my room (with 2 in my boots) so I was able to get that day refunded, but my cousin paid the following 2 day in cash without informing me so I need that back while I find an acceptable hotel. (I've lived here 11 months and that has never happened during rain this year or 20 years ago, so that excuse doesn't cover it, or of course the towel.)
Stayed 2 nights in Jul 2018

10/10 Excellent

paul, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price and nice folks. The staff were easy to work with.
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location doesn't compensate for condition

Run down and tired with an electrical box hanging from a wire fully exposed 1 foot off the floor. Poor accessibility to guest rooms, unpaved walkways with gravel. Reception was swelteringly hot and incredibly cramped with room for no more than 3 people. Location was ideal but I would prefer to pay an extra $30/night to stay in an international hotel with full amenities and service.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It was ok. I had to wear a wrist band. Which was a very stupid. It is a hotel not a hospital.

6/10 Okay

Robert

Disliked: Staff & service, room comfort

Nearby parking and nicely kept charming hotel.

This is a decent place for the price. I'd say the A/C takes a long time to cool the room, but all else was adequate. Its not like they're charging an arm and a leg.

6/10 Okay

Frank, California

Liked: Cleanliness, staff & service, room comfort

Nice old style home close to the beach

Good central place to go everywhere, staff is great and friendly. If you are an spoiled american that likes resort type vacation? this is not for you. If you just need a clean bed and clean bath for a very reasonable price then this place is great.

6/10 Okay

ML, manhattan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Overpriced motel quality

Overpriced based on peak season price surge. The room was clean, the staff was friendly and the breakfast was delicious but the place could use a new coat of paint. The location was fine, by the beach at bocagrande and 20 min walk from the old city. The biggest complaint we had was no hot water for showers... It got warm but there wasn't a way to control the temperature.

6/10 Okay

Michael, Zurich

Liked: Cleanliness

OK value for money basic but acceptable

Breakfast very basic. Doors and windows poor quality and need repair and that in ground floor. Otherwise hotel looks nice outside great area and clean enough.

10/10 Excellent

MONICA, MEDELLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great trip. An Excellent Hotel

This trip was excellent, the city is very nice. All it's beautifull. If you know the city, you will love forever

4/10 Poor

Honey !!., Bogotá, Colombia.

Disliked: Property conditions & facilities, room comfort

Deceiving pictures and information abound !!.

The rooms are not as big as they appeared in the brochures. I am not an expert in Bedding, but I had the impression that I was resting on an Spring Box. The Air Conditioning lacks a lot of performance and mine leaked on top of my pillow the last two nights of my stay, so I had to move my bed away from the wall but that made it impossible to open the door forcing me to move my bed every time I had to leave the room and leave the leak to soak up my pillow,( they provide enough pillows to be able to keep one dry, at least.). If you are lucky, the Maid will not shot your AC off when she had finished cleaning your room, do you remember I told you the system is not very effecient ?. Make your own conclusion !!. Good luck with the WiFi !!. I hope you do not need the modern ways of communication, there is not phones in the rooms. so if you need for some friends to contact you and your High Tech Mobile Phone does not operate properly with their Country Systems and Networks, be prepare to spend a lot of time at the front desk using their land line but remember there is not any Air Conditioning on that part of the facilities, either !!. The staff is nice, but when you tell them that something is not O.K. their answer is usually unrelated and I was waiting for a word of remorse or an apology of some kind, but it never came or was offered !!. The breakfast they provide, included in the price of the room, is decent and was a nice touch. For the price I paid, I had to say it was So So !!.

8/10 Good

Melani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Susanna, Toronto, ON

Liked: Cleanliness, staff & service

Simple but adequate, very friendly staff

Our stay was very pleasant. The hotel is simple, but adequate. A little rough around the edges, but with a charming colonial feel. The staff were extremely pleasant, accommodating, and helpful. Would stay here again.

10/10 Excellent

Gemma, Anaheim, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cartagena, Colombia

The reservation desk where the nicest people!!!! I enjoyed staying at this comfortable hotel and recommended my friends to stay there are well. Will definitely stay there again if I travel back to Cartagena.

2/10 Terrible

Sharon, Peterborough

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Run down hotel

We were very disappointed in this hotel. The pictures must have been taken quite a while ago. It is a run down hotel that needs immediate attention. There were broken & missing tiles in the lounge area as well as a couple of steps. We had paid for a week. We talked to management about our feelings of not wanting to stay there. They offered us a better room on the 2nd floor. We were unable to take this room as I had recently had a knee replacement. Due to this they did give us a refund. That is the only good thing about this hotel. They do have excellent staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super staff made my day

Arrived early with a full backpack. The staff not only prepared my room but arranged for breakfast. Didn't expect such great service on such short notice but everyone went out of their way to make sure my stay was comfortable.

2/10 Terrible

Dave, Abingdon Md

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad hotel

We had a horrible experience. Our room had no hot water, no shower nozzle, yes, water (cold) came out of wall like out of a garden hose....no wifi...rodent fesces.....odor in room...pillows like marshmellows....waiter made face when we asked for 3rd cup of coffee

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2020