Serviced Apartments in Bury St Edmunds

During our stay there was a wedding party and the hotel was fully booked. There appeared to be staff shortages/new staff! This meant things took a little longer or needed a bit of extra staff training/help. Unfortunately there was also a wine shortage after several very busy events over the last 2 weeks! However we are patient people and ALL available staff were hardworking and friendly. Special mention to Ceran, Reese, Kyle, and sorry forgot name of the welding apprentice in the bar team. They went above and beyond. We had a room upgrade which was very gratefully received and a beautiful card for our Anniversary-thank you Molly! The pool and spa were great and especially loved the outdoor hot tub. It’s a great hotel, all the breakfast and evening meals were delicious. We would return if in the area.

Very friendly staff welcomed us with cookies at check-in, great dinner on site in the restaurant and a comfortable night’s sleep. Convenient location and heaps of parking.

The staff went above and beyond when my son got sick. We were moved to an alternative room with air conditioning which made a huge difference. Really friendly and kind.