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Shangri-La Golden Sands, Penang

4.0 star property
Beachfront resort with 2 outdoor pools and golf course

Photo gallery for Shangri-La Golden Sands, Penang

Restaurant
Hypo-allergenic bedding, minibar, in-room safe, desk
On the beach, white sand, beach massages, beach volleyball
Executive Suite, 1 King Bed, Sea View
Executive Suite, 1 King Bed, Sea View

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping
The current price is AU$179
includes taxes & fees
11 Nov - 12 Nov

Explore the area

View map
Jalan Batu Feringgi, George Town, Penang, 11100
  • Place, Ferringgi Beach
    ‪3 min walk‬
  • Place, Batu Feringghi Night Market
    ‪9 min walk‬
  • Place, ESCAPE Adventureplay
    ‪11 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪37 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Sea View

Executive Room, 1 King Bed, Sea View

Executive Room, 1 King Bed, Sea View

8.6 out of 10
Excellent
(9 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Bathrobes
Balcony
Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

7.0 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Bathrobes
Bidet
Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
Bathrobes
  • 36 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Sea View

Executive Room, 2 Single Beds, Sea View

Executive Room, 2 Single Beds, Sea View

7.6 out of 10
Good
(4 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Bathrobes
Balcony
Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Bathrobes
Bidet
Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
Bathrobes
  • 36 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Sea View

Executive Suite, 1 King Bed, Sea View

Executive Suite, 1 King Bed, Sea View

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Balcony
Separate sitting area
Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
  • 72 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(7 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Bathrobes
Balcony
Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Bathrobes
Balcony
Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior twin Room

Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
Bathrobes
  • Sleeps 2

View all photos for Superior king Room

Lobby

Superior king Room

Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
Bathrobes
  • Sleeps 2

View all photos for Deluxe twin Room

Lobby

Deluxe twin Room

Balcony
Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
  • Sleeps 2

View all photos for Deluxe king Room

Lobby

Deluxe king Room

Balcony
Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
  • Sleeps 2

View all photos for Executive Seaview twin Room

Lobby

Executive Seaview twin Room

Balcony
Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
  • Sleeps 2

View all photos for Executive Seaview king Room

Lobby

Executive Seaview king Room

Balcony
Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
  • Sleeps 2

View all photos for Superior Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room

Air-conditioning
Connecting rooms available
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
  • Sleeps 2

View all photos for Deluxe Room

Lobby

Deluxe Room

Balcony
Air-conditioning
Connecting rooms available
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
  • Sleeps 2

View all photos for Executive Seaview Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Seaview Room

Balcony
Air-conditioning
Connecting rooms available
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
  • Sleeps 2

View all photos for Executive Suite

Lobby

Executive Suite

Balcony
Air-conditioning
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
Hypo-allergenic bedding available
  • Sleeps 2

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About the area

George Town

A family-friendly stay in George Town awaits you at Shangri-La Golden Sands, Penang. You'll be 0.2 km (0.1 mi) from Ferringgi Beach and 3.3 km (2.1 mi) from Tropical Spice Garden. Highlights at this beachfront resort include 2 outdoor swimming pools, a golf course and a free water park. .The resort's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the 2 outdoor tennis courts, free kids' club and gym. Business travelers can take advantage of 5 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Continental breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Places in the area of this 4-property class Batu Ferringhi resort include ESCAPE Adventureplay and Entopia by Penang Butterfly Farm.
View more Resorts in George TownOpens in a new window

What's nearby

  • Ferringgi Beach - 3 min walk - 0.3 km
  • Batu Feringghi Night Market - 9 min walk - 0.8 km
  • Entopia by Penang Butterfly Farm - 9 min drive - 7.3 km
  • ESCAPE Adventureplay - 10 min drive - 7.7 km
  • Penang Hill - 29 min drive - 17.9 km

Getting around

  • Penang Sentral - 55 min drive
  • Penang (PEN-Penang Intl.) - 52 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Sigi's Bar & Grill on The Beach - ‬8 min walk
  • ‪Garden Cafe - ‬1 min walk
  • ‪Juan Tomyam & Seafood - ‬2 min walk
  • ‪Restaurant Power-Up - ‬2 min walk

About this property

Shangri-La Golden Sands, Penang

Beachfront resort with 2 outdoor pools and golf course
As a guest of Shangri-La Golden Sands, Penang, you'll find a golf course, a complimentary water park, and 2 outdoor swimming pools. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, 5 meeting rooms, and limo/town car service. A children's pool, a health club, and a library are also featured at the family-friendly Shangri-La Golden Sands, Penang. You'll have access to the outdoor pool and health club at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 4-star George Town resort.

  • 387 guestrooms or units
  • 7 levels
  • Built in 1980
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Corner/local shop
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Shangri-La Golden Sands, Penang offers 387 accommodations, which are accessible via exterior corridors and feature minibars and a safe. A pillow menu is available. 43-inch LCD televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

This George Town resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: MYR 82 per person
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 9-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Ecotours
  • Free children's club
  • Free water park
  • Golf lessons
  • Health club
  • Library
  • Mini golf
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (180 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Golden Sands, Penang

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 82 per person
  • Rollaway bed fee: MYR 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Golden Sands Resort Shangri-La
Golden Sands Resort Shangri-La Penang George Town
Golden Sands Shangri-La
Golden Sands Shangri-La Penang George Town
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Golden Sands Resort by Shangri La
Shangri Golden Sands, Penang
Shangri La Golden Sands Penang
Shangri-La Golden Sands, Penang Resort
Golden Sands Resort by Shangri La Penang
Shangri-La Golden Sands, Penang George Town
Shangri-La Golden Sands, Penang Resort George Town

Frequently asked questions

What is the cancellation policy at Shangri-La Golden Sands, Penang?

Shangri-La Golden Sands, Penang offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Golden Sands, Penang?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Shangri-La Golden Sands, Penang on 11 Nov 2025 start from AU$177.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Golden Sands, Penang?

Yep, Shangri-La Golden Sands, Penang has a free self car park.

Are there any beaches close to Shangri-La Golden Sands, Penang?

Yep, Shangri-La Golden Sands, Penang is a short 3-minute walk from Ferringgi Beach. Fun beach activities include volleyball. You can also find boat tours.

Does Shangri-La Golden Sands, Penang have a pool?

Shangri-La Golden Sands, Penang has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Shangri-La Golden Sands, Penang have a waterslide?

Yep, this property has a waterslide!

Is Shangri-La Golden Sands, Penang family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Shangri-La Golden Sands, Penang is a hit with families.

Does Shangri-La Golden Sands, Penang serve breakfast?

Sure does, continental breakfast is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Shangri-La Golden Sands, Penang?

No, Shangri-La Golden Sands, Penang does not offer an airport shuttle service.

Is there a bar or restaurant at Shangri-La Golden Sands, Penang?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Shangri-La Golden Sands, Penang?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Golden Sands, Penang?

No, pets and service animals are not allowed.

Is there a golf course on site at Shangri-La Golden Sands, Penang?

Yep, Shangri-La Golden Sands, Penang has a 9-hole golf course. Golf lessons and mini golf are also available.

Shangri-La Golden Sands, Penang Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 409 out of 1000 reviews
Rating 8 - Good. 349 out of 1000 reviews
Rating 6 - Okay. 134 out of 1000 reviews
Rating 4 - Poor. 71 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

XIAOHANG

Stayed 1 night in Aug 2025

8/10 Good

Kin Man

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water park and mins to the beach. Nice beach access. Staff are very nice but facilities seems a bit dated. Breakfast buffet was ok. So far a decent beach front hotel resort. Only complain is that the breakfast buffet area are not air conditioned and feel very unpleasant dinning in sweating heat. Wish the resort can air conditioned that area too in the future. Otherwise has been a pleasant stay.
Stayed 1 night in Aug 2025

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointing stay

Rooms were comfortable and clean. Breakfast was disappointing and place to eat was dirty. There was little to no service from staff and no cutlery on tables. When we complained through the QR code on the tables we heard nothing back.
Stayed 2 nights in Jul 2025

8/10 Good

Angela LaVette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Property is very clean and nice.
Stayed 2 nights in Jul 2025

6/10 Okay

Kalash

Stayed 3 nights in Jul 2025

8/10 Good

Gervais

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent variety of Breakfast options and everyday they would switch out some food items.
Stayed 3 nights in Jul 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couples vacation

We stayed at the golden sands by shangri-la in penang 5th to 8th of july. We had a beach /pool facing room which i would strongly recommend. Rooms are spacious and clean, buffet breakfast had a wide variety of food, plenty of pool activities and areas of entertainment for kids,I would highly recommend this hotel to any type of visitor
Stayed 3 nights in Jul 2025

8/10 Good

Sheridan

Stayed 2 nights in Jun 2025

8/10 Good

Hilvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been ok
Stayed 1 night in Jun 2025

8/10 Good

Sharon

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Family Stay 2 rooms seaview facing

It is a very dated hotel with some facilities needs refurbishing. Bathroom bathtub is not sparkly clean. There are traces of patches of white filler used to mend the cracked tub. The management should have done better job in mending the tub. Booked seaview kind room but wasnt abke to use the tub. Kids slide area wasnt well maintained. Steps leading up to the slides has algae. Breakfast serving was so so although selection is huge.
Stayed 1 night in Jun 2025

10/10 Excellent

yunizar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time . It's very kids friendly and convenient for elderly people in terms of the amenities.walking distance to feringgi nite market.hawker stalls are nearby.the most, kids love the swimming pools and enjoyed the beach. breakfast buffet was awesome.
Stayed 1 night in May 2025

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Glad it's being restored

It has restored its former glory.It had gone down badly but am so so happy now we can come back again and enjoy its peaceful and relaxing atmosphere.
Stayed 7 nights in May 2025

10/10 Excellent

Debra Ann

Liked: Cleanliness, amenities, property conditions & facilities
We loved the view from the balcony. Everything about this hotel is designed for your comfort. We very quickly made the most of all the amenities because it is very easy to use.
Stayed 6 nights in May 2025

10/10 Excellent

Yoshitomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Neil

Stayed 7 nights in Apr 2025

4/10 Poor

Ching Wei

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most outdated Shangri la resort in the region. The room badly need a refurbishment. Service is lacking in sincerity compared to Singapore and Cebu. Used cups in front of room during check in. Requested for baby amenities but did not arrive. VIP benefits on dining are very restricted. Recommend to look somewhere else.
Stayed 4 nights in Apr 2025

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Acceptable hotel, but poor performance at check in

Good: Waterslides were great for little kids. Hotel was clean and orderly. The staff was friendly. Walking distance to some local food stalls. The included breakfast was good. They made airport pickup and dropoff easy with their contractor, even for my family of 7 that was traveling. Be sure to request a van with shoulder seat belts if you care. 1 had them, 1 only had lap belts. Bad: Be sure you get what you want and request at check in. I clarified what kind of room that I needed a month before arrival. It was not complicated. King room ocean view, murphy bed, baby cot. I had to go back to the front desk 4 times before the Manager was able to help me get what was already agreed upon. My other 2 rooms were acceptable because they did not have special requests. The food for order by the pool was not very good and expensive. I guess this is expected of a resort. The food across the street was much better and significantly cheaper. The kid's club required payment and an adult to sit there. Personally, I have never seen this before at a name brand resort. It is usually included in the cost and an adult does not have to sit there. It kind of defeats the purpose of a kid's club.
Stayed 2 nights in Apr 2025

8/10 Good

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and well kept. Beach is washed out, but pool was nice.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2025

8/10 Good

zulkifli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star employee.

hope to provide tap for wuduk. for edely to pray. tq for the praying matt. the no 1 premier hotel to provide muslim friendly. shangri la have the best housekeeping manager.
Stayed 1 night in Apr 2025

2/10 Terrible

Liam

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely disappointing experience—not up to Shangri-La standards. We had to change rooms twice, resulting in packing and unpacking three times. Each room had severe issues: significant ant infestations in the bathrooms, peeling bathtubs, mouldy grout, and an overwhelming chemical smell after maintenance sprayed rooms with guests still inside. Staff were unhelpful, defensive, and offered no genuine solutions or apologies. Definitely not worth the price or the reputation of the Shangri-La brand.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aimran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service top notch as always and great breakfast options!
Stayed 3 nights in Mar 2025

8/10 Good

Kar Mun

Stayed 1 night in Mar 2025

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2025