2/10 Terrible
monica
Travelled with family, Travelled with family and small children
22 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a saga this stay was!!! The staff was very unfriendly; the hospitality and customer service was the worst we've ever experienced. We've purchased TWO of their more expensive and, what was supposed to be, nicer rooms. They turned out to be extremely dirty. The carpets were filthy, the walls were dirty, all written on, the floors were dirty. The only positive thing that we could say, was that the linens on the bed were clean and ironed. The air conditioning was very poor and malfunctioning (while the weather was hot and humid). The windows and curtains were dirty and full of dust. We informed the reception of the rooms condition immediately after arriving and they sent the cleaners the second day - so they cleaned the carpet. They offered us another room to move into which was equally dirty (food dried on the carpets, incredible dirty...). The reception mentioned that they were aware about the poor condition of the rooms (!!!) as they were receiving complaints from the hotel guests. They also indicated that they’ve been having also problems with their management. But why was that our problem?!? They've never offered a discount for their poor services. Park Plaza Hotel in Budapest made our stay at their hotel very unpleasant. Will be glad to share pictures of our poor experience at this hotel. Never again!
monica
Stayed 5 nights in Aug 2025
