This would be a two-star review were it not for the welcoming and kind staff. I booked a first-floor, non smoking room which smelled horrible and included cigarettes on the windowsill. The room did not seem to be cleaned properly or perhaps done in a rush. During our stay, the pool was closed for maintenance due to a chemical imbalance which I assume is why the first floor smelled so strongly of chlorine and chemicals. With very few other options we requested a new room and stayed the night but were happy to leave the next day. The staff seems wonderful I don't know why the hotel is so crappy?