2/10 Terrible
Carolyn
Travelled with family
12 Sept 2025
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. Horrible and unsafe check in process, hidden fees. The hotel emailed me saying that you can’t check in after 6pm or they will forfeit your reservation, but to call and let them know if you will arrive after 6pm. I called the hotel and was rerouted to a third party service in India. The representative told me someone would be on site to check me in until 11pm. I felt weird about this call, as the caller did not say what hotel they represented, nor did they ask for my name. I also emailed the hotel to let them know. I arrived at 9:30pm and the lobby was locked up and no one was there. Alone in the dark, I had to use a ring doorbell, which connected me to the third party call center in India. The service was HORRIBLE and I couldn’t hear the woman. Eventually I was given a code to open a lockbox, which I was greeted my 10 other sets of keys for everyone else’s room! So unsafe. The caller kept asking for my credit card information, even though I already prepaid. Super sketchy and I would not recommend giving any credit card information. The hotel was trying to tack on extra cleaning and “resort” fees I later learned. Very inhospitable and super unwelcoming and very unsafe. No cleaning service throughout our stay. Stay anywhere in Boothbay but here. Awful experience, worst check in experience of my life. No one actually works here, it’s just run by a call center in India.
Carolyn
Stayed 2 nights in Sep 2025