2/10 Terrible
Catherine
Business traveller
22 Mar 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel from Hell
At first I felt it was going to be a good stay. But, it started downhill from the beginning. I was asked which floor I wanted to be on to which I said the 3rd. I had never been to Utah before and I asked for a room with a view of the snow covered mountains. I was assured that would be no problem. They then informed me the room wasn't ready and I would have to come back. I asked where a good restaurant was and they recommended one. I went to the recommended restaurant and it was closed and not to open until the evening. So, I went to a different location. When I returned I was told my room was on the 2nd floor, not 3rd but, it was an upgrade. When I got to the room it was far from an upgrade. It was overlooking air conditioning equipment looking away from the mountains. The the AC/Heater didn't work correctly, The room was not in good shape and by now I just wanted to leave. This experience was awful to say the least. The manager came to my room and gave me a gift due to all I had to put up with but, by then the damage was done.
Catherine
Stayed 3 nights in Mar 2024