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City Express by Marriott Chetumal

3.0 star property
Hotel connected to a shopping centre in Chetumal with free parking

Photo gallery for City Express by Marriott Chetumal

Lobby lounge
Exterior
Room, 2 Double Beds
Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$118
includes taxes & fees
20 Feb - 21 Feb

Explore the area

View map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Place, Payo Obispo Zoo
    ‪4 min drive‬
  • Place, Santuario del Manati
    ‪4 min drive‬
  • Place, Dr. Alfredo Barrera Marin Botanical Garden
    ‪4 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪19 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.2 out of 10
Wonderful
(14 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

8.2 out of 10
Very good
(14 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Chetumal

At City Express by Marriott Chetumal, you'll be connected to a shopping centre and 24.5 km (15.3 mi) from Lake Bacalar. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym and pool loungers. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. There's also the convenience of an area shuttle. .In proximity to this 3-property class Chetumal hotel you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Planetarium Yook'ol Kaab - 4 min drive - 2.1 km
  • Payo Obispo Zoo - 4 min drive - 2.1 km
  • Santuario del Manati - 4 min drive - 3.9 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 4 min drive - 3.9 km
  • Chetumal Ferry Terminal - 6 min drive - 4.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Vips - ‬5 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ay Carbón! Tapatío - ‬6 min walk

About this property

City Express by Marriott Chetumal

Hotel connected to a shopping centre in Chetumal with free parking
City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly City Express by Marriott Chetumal also features a vending machine, coffee/tea in common area, and dry cleaning/laundry services. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 6 levels
  • Built in 2013
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Water dispenser
  • 1 conference room
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
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The price is AU$112
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle up to 10 kilometres
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 16.97 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

What is the cancellation policy at City Express by Marriott Chetumal?

City Express by Marriott Chetumal offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at City Express by Marriott Chetumal?

As of 15 Feb 2026, prices found for a 1-night stay for 2 adults at City Express by Marriott Chetumal on 20 Feb 2026 start from AU$116.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at City Express by Marriott Chetumal?

Yep, City Express by Marriott Chetumal has a free self car park.

Are there any beaches close to City Express by Marriott Chetumal?

The closest beach to City Express by Marriott Chetumal is Dos Mulas (4.5 km).

Does City Express by Marriott Chetumal have a pool?

City Express by Marriott Chetumal has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

Does City Express by Marriott Chetumal serve breakfast?

Yep, free full breakfast is served on weekdays between 6 AM and 10:30 AM and weekends from 7 AM to 11 AM.

Is there a free airport shuttle available at City Express by Marriott Chetumal?

No, City Express by Marriott Chetumal does not offer an airport shuttle service.

What time are check-in & check-out at City Express by Marriott Chetumal?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at City Express by Marriott Chetumal?

No, only service animals are allowed.

City Express by Marriott Chetumal Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 429 out of 1001 reviews
Rating 8 - Good. 327 out of 1001 reviews
Rating 6 - Okay. 147 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 49 out of 1001 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Alfredo

Liked: Staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Ivette

Stayed 1 night in Nov 2025

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Ivette

Stayed 1 night in Nov 2025

4/10 Poor

Edith

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Mattresses look old like sheets and towels. The hotel look like they don’t give it maintenance. The service was terrible. Housekeeping named Edith was super friendly her service was excellent great service.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location location location
Stayed 2 nights in Nov 2025

10/10 Excellent

Marifer

Stayed 2 nights in Oct 2025

10/10 Excellent

Marifer

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean and at a great price! Amazing customer service all around. Housekeeping does a phenomenal job keeping everything spotless, and the receptionists are so kind and helpful. The breakfast is delicious (and included!) — they seriously need a tip jar because it’s that good. Definitely staying here again next time I’m in Chetumal! 🙌
Stayed 1 night in Oct 2025

8/10 Good

Keon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2025

10/10 Excellent

Blaney

Stayed 1 night in Oct 2025

6/10 Okay

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room had a smell of paint. The AC shut off 3 times, had to go to the front desk in the early morning for them to fix the issue and the room got hot quickly
Stayed 1 night in Oct 2025

8/10 Good

Tanya Angela

Stayed 2 nights in Oct 2025

2/10 Terrible

Jose Candido

Travelled with family
Disliked: Staff & service, amenities
Need to speak with Marriot supervisor
Stayed 3 nights in Oct 2025

6/10 Okay

Lyell

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Lyell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was extreme banging noise as if construction was taking place in the floor above ours, beginning late evening all the way through 3 AM. That was VERY VERY frustrating. No way to sleep with that noise.
Stayed 1 night in Oct 2025

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, breakfast was good hot coffee. Convenient parking.
Stayed 1 night in Oct 2025

2/10 Terrible

Leonard

Liked: Cleanliness
Disliked: Staff & service
We paid for 2 rooms with queen size beds, since me and my brother are both over 6 ft 3" but when we got our rooms they had only regular beds. Front desk didn't take any responsibility for that.
Stayed 1 night in Oct 2025

10/10 Excellent

Derrick

Stayed 1 night in Oct 2025

6/10 Okay

June

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Rooms small and not suitable for tourist visiting for more than a day. No microwave, fridge, coffee station in room, pool area dilapidated, limited gym equipment, only 1 ice machine on first floor, kitchen staff unfriendly, checkin was cold and clinical. Recommended only for work stay not for vacation with family
Stayed 2 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 2 nights in Oct 2025

8/10 Good

Assir

Stayed 1 night in Oct 2025

10/10 Excellent

Reajine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, smells really good,10 out of 10. However, bathroom water in the shower do take long seep down the drain. Bed is really soft and comfortable.
Stayed 2 nights in Oct 2025

10/10 Excellent

Reginald

Stayed 1 night in Oct 2025

10/10 Excellent

Delbert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy Parking Quiet Area
Stayed 1 night in Oct 2025

10/10 Excellent

Deepak

Stayed 1 night in Sep 2025