6/10 Okay
Melanie
16 Mar 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overnight stay
The hotel in the downstairs is nice but the corridors and lift area needs cleaning. There was dirty dishes and rubbish left outside a lot of rooms and there was rubbish on floor in the lift area. The service in reception by receptionists leave a lot to be desired. On arrival they told us that hotel was closing for the day on Sunday early so we had to vacate earlier than normal. We were told everyone had been contacted. I explained I hadn’t and was told it was because I had not booked directly with them and through a third party so it was my fault I couldn’t be contacted. Absolute zero apologies and made to feel my fault - happy to take money from a third party though. Told us they could cancel booking that was it if not happy which bit acceptable when already arrived. No responsibility taken so would say customer service in reception area needs a lot of work. Had a meal in bar area which was very good but very loud with drunk men around which made me feel anxious so left early and three lots of bouncers which I’ve never experienced in a hotel before so makes me wonder about the clientele. Lady on swimming pool reception was absolutely brilliant and reception staff could learn from her kind and caring nature!!! TV is very old so only terrestrial channels available so update needed or opportunity to watch Netflix would be useful in an evening
Melanie
Stayed 1 night in Mar 2025