8/10 Good
Karl
17 May 2025
Good stay, pleasant staff
My wife and I stayed one night at this Sonesta hotel. We received a friendly greeting at the front desk and had a very easy check in. Every one of the employees was friendly and polite, often asking if they could help us in any way. Our room was a little worn but very clean. The bathroom was exceptionally clean and well stocked with towels and toiletries. The floor lamp did not work and the desk lamp had a very loose arm for the bulb. I reported these issues to the desk clerk while checking out and a second employee was also writing notes about the issues. The breakfast was better than most with an attendant in the room all the time. They offered cereals, muffins, and other pastries as well as tortillas to make breakfast burritos with eggs, loose sausage, cheese, and other condiments. There is no waffle iron but an automatic machine made great pancakes!
If we return to Birmingham we will stay at this hotel and will look for other Sonesta locations in other cities.
Karl
Stayed 1 night in May 2025