6/10 Okay
I
Travelled with partner
4 May 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This is an almost brand-new property (one year old). So it is very clean and in new condition. The area around it is...OK...as long as you are comfortable in Bessemer. The building, as I said, is new, but the old, deserted, run-down building is right next to it, unoccupied. The grounds need to be picked up daily (old cigarette stubs everywhere). My only reason for this review is that staffing could use a major overhall. The front desk is distracted and somewhat harried, especially when we checked in. The manager was present, constantly on the phone while talking to guests checking in, trying to coordinate check-ins with unavailable (uncleaned) rooms, and giving all excuses why there were no rooms available. I heard her give the excuse to one guest that 100 people had checked out that morning all at the same time. Well, yes, since required checkout is 11:00 AM, and there's a fee for late checkout. It was 4:00 when we checked in, and the rooms hadn't been cleaned for the new guests (to check in at 3:00). Somehow we got our room, clean. But that other guest couldn't get in until 10:00 PM. The next day, we left the room at 10:30 A.M. and did not return til 8:30 P.M. No one had cleaned the room all day; we had no clean towels, no toilet paper, full waste baskets, etc We received extra "points" for the inconvenience. It won't do us any good, because I won't use IHG again (not only due to this property). No check-in gift bag (with at least water bottles) was provided
I
Stayed 2 nights in May 2025