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Natra Bintan, a Tribute Portfolio Resort

5.0 star property
Elegant beach resort and outdoor pool

Photo gallery for Natra Bintan, a Tribute Portfolio Resort

Property amenity
Property video
Tent, 1 King Bed with Sofa bed, Garden View (Whirlpool) | Bathroom
Tent, 1 King Bed with Sofa bed, Pool View
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$224
includes taxes & fees
10 Feb - 11 Feb

Explore the area

View map
Jln. Raya Haji Km 1, Treasure Bay, Bintan, Riau Islands, 29152
  • Place, Crystal Lagoon
    ‪5 min walk‬
  • Place, Bandar Bentan Telani Ferry Terminal
    ‪12 min walk‬
  • Place, Lagoi Bay Beach
    ‪18 min drive‬
  • Airport, Singapore (SIN-Changi)

Room options

View all photos for Tent, 1 King Bed with Sofa bed, Pool View

Tent, 1 King Bed with Sofa bed, Pool View

Tent, 1 King Bed with Sofa bed, Pool View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Sofa bed
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Lagoon view

View all photos for Tent, 1 King Bed with Sofa bed, Garden View

Tent, 1 King Bed with Sofa bed, Garden View | View from room

Tent, 1 King Bed with Sofa bed, Garden View

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Sofa bed
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

View all photos for Tent, 1 King Bed with Sofa bed, Garden View

Minibar, in-room safe, desk, blackout curtains

Tent, 1 King Bed with Sofa bed, Garden View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Sofa bed
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

View all photos for Tent, 1 King Bed with Sofa bed, Pool View (Whirlpool)

Tent, 1 King Bed with Sofa bed, Pool View (Whirlpool)

Tent, 1 King Bed with Sofa bed, Pool View (Whirlpool)

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Sofa bed
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Lagoon view

View all photos for Tent, 1 King Bed with Sofa bed, Garden View (Whirlpool)

Minibar, in-room safe, desk, blackout curtains

Tent, 1 King Bed with Sofa bed, Garden View (Whirlpool)

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Sofa bed
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

View all photos for Tent, 2 Single Beds, Garden View

Tent, 2 Single Beds, Garden View

Tent, 2 Single Beds, Garden View

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Sofa bed
  • Sleeps 4
  • 2 Single Beds
  • Garden view

About the area

Bintan

A luxury stay in Bintan awaits you at Natra Bintan, a Tribute Portfolio Resort. You'll be 1.1 km (0.7 mi) from Bandar Bentan Telani Ferry Terminal and 6.5 km (4.1 mi) from Lagoi Bay Lake. Highlights at this beach resort include a water park, a restaurant and an outdoor swimming pool. .A pampering day can include hot stone massages and Swedish massages along with body treatments and aromatherapy. The restaurant, The Patio, serves international cuisine and is open for breakfast, lunch and dinner. At the resort's own lounge bar, you can stop for a drink. Enjoy the gym, waterslide, pool cabanas and pool loungers. Business travelers can take advantage of meeting rooms and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and free use of bicycles. Free buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of a free beach shuttle. .In proximity to this 5-property class Bintan resort you'll find Batam Centre Ferry Terminal.
View more Resorts in BintanOpens in a new window

What's nearby

  • Crystal Lagoon - 5 min walk - 0.5 km
  • Bandar Bentan Telani Ferry Terminal - 12 min walk - 1.0 km
  • Bintan Lagoon Resort Golf Club - 17 min drive - 14.9 km
  • Lagoi Bay Beach - 18 min drive - 8.6 km
  • Plaza Lagoi - 18 min drive - 8.6 km

Restaurants

  • ‪Tipi Bar @ Anmon - ‬4 min drive
  • ‪Rempah Kitchen - ‬10 min drive
  • ‪Marine Cafe - ‬4 min drive
  • ‪Sugarbeats - ‬10 min drive
  • ‪El Lagoi Beach Club - ‬11 min drive

About this property

Natra Bintan, a Tribute Portfolio Resort

Elegant beach resort and outdoor pool
You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. After a day at the beach, enjoy amenities at Natra Bintan, a Tribute Portfolio Resort such as a water park (surcharge), an outdoor pool and complimentary bicycles.

Free breakfast is available daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This luxury resort also offers a fitness centre, a garden and a terrace. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Bintan resort.

  • 1 floor
  • 100 guestrooms or units
  • 100 buildings
  • Conference rooms
  • Built in 2015
  • Buffet breakfast (free)
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
Natra Bintan, a Tribute Portfolio Resort offers 100 air-conditioned accommodations with minibars and a safe. Rooms open to patios. This accommodation offers separate sitting areas and includes sofa beds. LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Bintan resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Exterior
Homm Laguna Bintan
  • On private beach
  • Pool
  • Spa
  • Parking included
4.2 out of 5, Very good, 669 reviews
The price is AU$237
includes taxes & fees
26 Jan - 27 Jan
Homm Laguna Bintan

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free beach shuttle
  • Free ferry terminal shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli
  • Tea service

Restaurants on site

  • The Patio

Things to do

  • 18-hole adjacent golf course
  • Archery
  • Boat and paddles
  • Ecotours
  • Free bicycle rentals
  • Golf caddies
  • Golf carts
  • Gym
  • Outdoor pool
  • Paddleboard
  • Playground
  • Scooter/moped rentals
  • Segway rentals/tours
  • Water park
  • Waterslide

Family friendly

  • Children's games
  • Grocery/convenience store
  • High chair
  • In-room cot
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Spa

  • Aromatherapy
  • Couples treatment rooms
  • Hot stone massages
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No lift
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • 100 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Children's robes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the ferry terminal; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Natra Bintan, a Tribute Portfolio Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 641300.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 641300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Canopi Hotel Bintan
Canopi Hotel
Canopi Bintan
Canopi
Canopi Resort Bintan
Canopi Resort
The Canopi Bintan Island/Lagoi
Canopi Bintan Tribute Portfolio Resort
Canopi Tribute Portfolio Resort
Canopi Bintan Tribute Portfolio
Canopi Tribute Portfolio
Natra Bintan, A Tribute Portfolio Resort Resort
Natra Bintan, A Tribute Portfolio Resort Bintan
Natra Bintan, A Tribute Portfolio Resort Resort Bintan

Frequently asked questions

What is the cancellation policy at Natra Bintan, a Tribute Portfolio Resort?

Natra Bintan, a Tribute Portfolio Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Natra Bintan, a Tribute Portfolio Resort?

As of 25 Jan 2026, prices found for a 1-night stay for 2 adults at Natra Bintan, a Tribute Portfolio Resort on 10 Feb 2026 start from AU$223.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Natra Bintan, a Tribute Portfolio Resort?

Yep, Natra Bintan, a Tribute Portfolio Resort has a free self car park. Onsite parking is limited.

Are there any beaches close to Natra Bintan, a Tribute Portfolio Resort?

The closest beach to Natra Bintan, a Tribute Portfolio Resort is Desaru Beach (42.5 km).

Is there a spa on site at Natra Bintan, a Tribute Portfolio Resort?

There's no onsite spa, but this property does offer services like body treatments as well as Swedish massages.

Does Natra Bintan, a Tribute Portfolio Resort have a pool?

Natra Bintan, a Tribute Portfolio Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 7:00 AM to 7:00 PM.

Does Natra Bintan, a Tribute Portfolio Resort have a waterslide?

Yep, this property has a waterslide!

What makes Natra Bintan, a Tribute Portfolio Resort a romantic place to stay?

Couples spa treatments and al fresco dining, as well as rainfall showerheads and private patios in the guestrooms, help set the scene for a romantic weekend at Natra Bintan, a Tribute Portfolio Resort.

Is Natra Bintan, a Tribute Portfolio Resort family-friendly?

You bet! With amenities such as a playground and a water park, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Natra Bintan, a Tribute Portfolio Resort is a hit with families.

Does Natra Bintan, a Tribute Portfolio Resort serve breakfast?

You bet, free buffet brekkie is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Natra Bintan, a Tribute Portfolio Resort?

No, Natra Bintan, a Tribute Portfolio Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Natra Bintan, a Tribute Portfolio Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Natra Bintan, a Tribute Portfolio Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Natra Bintan, a Tribute Portfolio Resort?

No, pets and service animals are not allowed.

Is there a golf course on site at Natra Bintan, a Tribute Portfolio Resort?

There is a golf course next to Natra Bintan, a Tribute Portfolio Resort.

Natra Bintan, a Tribute Portfolio Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 219 out of 428 reviews
Rating 8 - Good. 169 out of 428 reviews
Rating 6 - Okay. 23 out of 428 reviews
Rating 4 - Poor. 7 out of 428 reviews
Rating 2 - Terrible. 10 out of 428 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Edward Woon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff and very decent food with Asia’s largest swimming pool - at least, that was what i was told
Stayed 3 nights in Oct 2025

10/10 Excellent

theresa

Stayed 2 nights in Aug 2025

10/10 Excellent

AI LING

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are welcome by the team of friendly and smiling staffs from the resort. Billy helped to check us in and also shared the info of the resort to us. He even buggy us for around for a quick tour. We also went to nearby hawker for some local food and folowed by massage. Food was also good in the resort and we had a wonderful stay.
Stayed 2 nights in Aug 2025

6/10 Okay

Konstantinos

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
During our recent stay, we were particularly impressed by the staff, who were exceptionally friendly, attentive, and always ready to help. Their efforts made us feel welcome and special, and the service provided was warm and genuine. The facilities themselves, at least in the unit we occupied, were well-serviced and we were accommodated in many thoughtful ways by the team. However, we did notice that the ceiling of our tent had accumulated mold, which should be addressed through proper cleaning and disinfection. Given the cost of the stay, we feel that such an issue does not reflect the level of condition that guests would reasonably expect. Overall, while the staff and service were outstanding, attention to this maintenance matter would greatly enhance the quality and value of the experience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Olivia

Stayed 2 nights in Jul 2025

8/10 Good

Shu

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights for a family vacation (2 adults, 1 2-years-old). Very close to the ferry terminal, with complimentary shuttle bus from/to the terminal and property. The property was great with a huge pool in front of the tents. Breakfast was good, especially the Masala Tea. Would have been even better if the menu changed a little more for the 2 days. The afternoon tea was very cost efficient, but not the highest quality type. The BBQ at tent was a good experience. Had the Indonesian menu, the shirmp was especially good. Inside the tent was spacious and clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

YUN PIK, VANCOUVER

Stayed 2 nights in Jul 2025

10/10 Excellent

Mohamed Zoran

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well kept, quiet, beautiful spot to just sit back and relax. Staff were extremely friendly and everything was seemless. Would come back and 100% recommend.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend for a short relaxing trip

Amazing service, great stay!
Stayed 2 nights in May 2025

10/10 Excellent

Bryan Ting On

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Family Resort with tons of activities

My family had a blast at Natra Bintan. This resort is very family friendly, all the staff are very polite and helpful. We signed up the kids activities package with Treasure Bay, if you are hotel guest, you will enjoy 20% off discount which is a really good deal as you can utilize the voucher for 2 days span. We also love the food at the hotel, kids eat for free and there is a good variety of choices. I highly recommend this resort and will definitely revisit again in the near future.
Stayed 2 nights in May 2025

8/10 Good

Gagandeep

Travelled with family
Liked: Cleanliness, staff & service
Everything’s good, except that the property doesn’t have a gym.
Stayed 2 nights in Apr 2025

10/10 Excellent

kirra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing getaway

Super friendly and very helpful staff which made it a great holiday. Lagoon was great with lots of different activities. Tents were really nice and clean and loved the outdoor private bathrooms
Stayed 2 nights in Apr 2025

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and staff are so friendly and helpful I will definitely be returning again soon
Stayed 1 night in Feb 2025

10/10 Excellent

Efren Francis

Liked: Cleanliness, staff & service, property conditions & facilities
It was a memorable experienced. Majestic and tranquil nature, Awesome amenities and pleasant staffs. Excellent.
Stayed 3 nights in Dec 2024

2/10 Terrible

Aarthi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
God awful experience staying here. No one shud ever come here thinking it will be quiet and peaceful. They keep hosting so many noisy horrid events which either start at 5am or go on till late in night. This country has no sense of modulating noise or have a sense of hospitality. They think everyone enjoys a gawdy, noisy event . We will never ever be back ! And pls pls there are soo many better resorts here . I personally recommend Angsana and Banyan tree. Made a mistake booking here this time. Nightmarish experience.

8/10 Good

Patrice Pierre Henri, Singapore

Liked: Cleanliness, amenities, property conditions & facilities
The tents were great and very comfortable but the resort itself has limited dining options and there is no real swimming pool or beach (the laggin area is not open for swimming). The service was a bit slow but the staff were super friendly and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lagoon and spacious ‘tent’.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

LEONG SING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natra Bintan is a very nice resort with nice crystal lagoon. The staffs there were amazing. Rooms were cozy and aircon was very cooling as the weather outside was extremely hot. The walk to Treasure Bintan activity centre was quite a distance to walk. Overall we enjoyed our stay at Natra Bintan and we would definitely choose Natra Bintan again. It’s near to BBT ferry terminal.
Stayed 2 nights in Aug 2024

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

As a family of 2 adults and a daughter aged 12 we stayed for 4 nights and had a fantastic time. The staff are so helpful considerate and always have a smile on their faces. The taxi driver Antonio was especially helpful with trips to different areas. The food was delicious lots of choices and never a bad meal, the cost of the food was very reasonable for a hotel and the standard was consistently good. You also have access to the lagoon with the water park which was great fun trying wakeboarding for the first time. We have lots of happy memories from our stay. Please remember you are staying in a tent and although it is a luxurious tent it does not have sound proofing so remember ear plugs if a light sleeper. I am a light sleeper but was fine without any earplugs but just so people are aware. We did have a couple of downpours but soon cleared and dried up. A lovely hotel elevated higher by the staff.
Stayed 3 nights in Aug 2024

10/10 Excellent

wai hoh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Har Heng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent. They are helpful, patient, kind, smiling alot, always ready to help and look out for our needs. The buggy service is top of all. My sister has a bad ankle and can't walk distance. The buggy will come round and take us all the time. Never at any time think we were troublesome. Really appreciate the service staff! Note to management - there are molds on the top of the tent. May be good to treat that.
Stayed 2 nights in Jul 2024

10/10 Excellent

Conrad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service by the staff!
Stayed 2 nights in Jun 2024