2/10 Terrible
Lauren
Travelled with family, Travelled with pets
27 Mar 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The property was filthy.
We reported the issues whilst we were there, and were advised to put it onto a feedback form when we left. We did this and have had no acknowledgement whatsoever. Nothing was done to rectify the issues during our stay either.
The first night I arrived, I went to climb into bed and found that there was mud and grass on the sheet when i lifted the duvet. We ended up buying our own bedding the next day.
Everything stank, especially when the heating came on, there was a very strong smell of dog urine in the lounge. The glasses and plates were chipped and mismatched.
When we raised the footrest on the sofa, there was rubbish and dirt underneath. - We found a half empty pack of cigarettes, old tissues among other things.
We tried to use the fire, but ended up filling the house with smoke. We ended up having to clean the whole thing out ourselves in order to use it- it was so dangerous because the flue was completely blocked, for someone who isnt aware of the consequences, this could have caused carbon dioxide poisoning, which can be fatal. The alarms for this and the smoke alarms were not working.
I honestly am one of those people who would not normally complain or leave a bad review. I gave the owners over a week to respond to my concerns following our departure, but have been completely ignored.
We also raised our issues during our stay which came to nothing.
If I had more money, I would've found somewhere else to stay.
Lauren
Stayed 4 nights in Mar 2024