Big Bear City Holiday Packages

They do not tell you about parking fees and to charge $20 per person for continental breakfast is outrageous. The room is nice but the extra fees and over priced breakfast is not worth the cost of the stay.

Everything was clean and easily accessible to get in and out of the property

Property was nice. They had a nice free breakfast. The staff was not always aware of the hotel policy and therefore cannot help the guests. I was charged a deposit twice. The room was a studio with an extra wall. I cut our stay short because there were 3 beds but barely any room to move. The rooms are over priced considering there is very limited space.

The hotel itself is nice. Its located in a good area, where its in walking distance of lots of shopping and restaurants. Staff is their weakness. We showed up at check-in time only to be told our room wasn't ready. Was told they would call when it was. Waited an hour and a half and after no call went back to check-in to be told room was ready then. But staff was very unapologetic about it. We found the staff unattentive and hard to try and get assistance from. But the hotel is clean and beautiful. Pool area is a great area, even just to sit outside. Rooms are decorated a little funky compared to lobby and common area, but still nice. I would stay again.

We loved our stay here. The room had everything we needed and a highlight were the fresh pastries in the morning. Staff were very friendly and helpful. Parking was never an issue and the area was fairly quiet. Several restaurants and cafés in walking distance.