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Holiday Inn Resort The Lodge At Big Bear Lake by IHG

3.0 star property
Mountain ski retreat with restaurant and a seasonal outdoor pool

Photo gallery for Holiday Inn Resort The Lodge At Big Bear Lake by IHG

Restaurant
Restaurant
1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains
Exterior
Meeting facility

Popular amenities

  • Room service
  • 24/7 front desk
  • Air conditioning
  • Gym
  • Laundry

Explore the area

Map
40650 Village Drive, Big Bear Lake, CA, 92315
  • The Village
    ‪1 min walk‬
  • Big Bear Marina
    ‪5 min walk‬
  • Snow Summit
    ‪4 min drive‬
  • San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪50 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Backside View)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications, Backside View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications, High Floor)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Courtyard View (Communications)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Accessible, Courtyard View (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room

7.6 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Balcony (Mobility, Accessible Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Accessible, Balcony (Mobility, Accessible Tub)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Patio, Courtyard View

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Patio, Courtyard View

7.8 out of 10
Good
(8 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Jetted Tub, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Balcony (Jetted Tub, High Floor)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Courtyard View

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Courtyard View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Backside View)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed (Backside View)

8.8 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed (High Floor)

9.2 out of 10
Wonderful
(52 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Courtyard View

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Balcony, Courtyard View

8.2 out of 10
Very good
(35 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(52 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds (High Floor)

Standard Room, Multiple Beds (High Floor)

Standard Room, Multiple Beds (High Floor)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Suite, 1 King Bed, Jetted Tub (High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Jetted Tub (High Floor)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Courtyard View

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Balcony, Courtyard View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

About the area

Big Bear Lake

At Holiday Inn Resort The Lodge At Big Bear Lake by IHG you'll be within just a 10-minute stroll of The Village and Bowling Barn. Highlights at this ski hotel include a restaurant, free self-parking and a sauna. .Enjoy the gym and seasonal outdoor swimming pool. Other amenities include free Wi-Fi in public areas, a conference centre and a 24-hour business centre. .Near this 3-property class Big Bear Central hotel, you'll find Snow Summit.

What's nearby

  • The Village - 1 min walk - 0.0 km
  • Big Bear Visitor Center - 3 min walk - 0.3 km
  • Big Bear Marina - 5 min walk - 0.5 km
  • Alpine Slide at Magic Mountain - 12 min walk - 1.0 km
  • Snow Summit - 4 min drive - 3.4 km

Getting around

  • Ontario, CA (ONT-Los Angeles - Ontario Intl.) - 88 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Taco Bell - ‬19 min walk
  • ‪Domino's Pizza - ‬2 min drive
  • ‪Grizzly Manor Cafe - ‬2 min drive
  • ‪Jack in the Box - ‬4 min walk

About this property

Holiday Inn Resort The Lodge At Big Bear Lake by IHG

Mountain ski retreat with restaurant and a seasonal outdoor pool
Holiday Inn Resort The Lodge At Big Bear Lake by IHG offers its guests a seasonal outdoor pool, a sauna, and a fitness centre. There's a restaurant on site. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8999 square feet (836 square metres) and includes a conference centre. A vending machine, an arcade/games room, and gift shops/newsstands are also featured at Holiday Inn Resort The Lodge At Big Bear Lake by IHG. Self parking is free.

This 3-star Big Bear Lake hotel is smoke free.

  • 148 guestrooms or units
  • 4 levels
  • Conference rooms
  • 8999 sq ft of conference space
  • 836 sq. m of conference space
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference centre
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Lift
  • No smoking on site
  • Dining venue
Holiday Inn Resort The Lodge At Big Bear Lake by IHG offers 148 air-conditioned accommodations with a safe and coffee/tea makers. Premium satellite televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Big Bear Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and telephones; free international calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Similar properties

Lobby

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  • Hot tub
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,001 reviews
The price is AU$197
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Sauna
  • Seasonal outdoor pool
  • Ski storage

Family friendly

  • Arcade/game room
  • Free cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (8,999 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Free international calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Northwoods Big Bear Lake
Northwoods Resort
Northwoods Resort Big Bear Lake
Holiday Inn Resort Lodge Big Bear Lake
Holiday Inn Big Bear Lake
Northwoods Resort Conference Center
Holiday The At Big Bear By Ihg
Holiday Inn Resort The Lodge At Big Bear Lake

Frequently asked questions

What is the cancellation policy at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Holiday Inn Resort The Lodge At Big Bear Lake by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Yep, Holiday Inn Resort The Lodge At Big Bear Lake by IHG has a free self car park.

Are there any beaches close to Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Yep, Holiday Inn Resort The Lodge At Big Bear Lake by IHG is a short 18-minute walk from Swim Beach. Fun beach activities include waterskiing, parasailing and kayaking. You can also find boat tours.

Does Holiday Inn Resort The Lodge At Big Bear Lake by IHG have a pool?

Holiday Inn Resort The Lodge At Big Bear Lake by IHG has a seasonal outdoor pool. The pool is open 9:00 AM to 10:00 PM (Seasonal outdoor pool open from May to October).

Is Holiday Inn Resort The Lodge At Big Bear Lake by IHG family-friendly?

You bet! With amenities such as an arcade and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Resort The Lodge At Big Bear Lake by IHG is a hit with families.

Is there a free airport shuttle available at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

No, Holiday Inn Resort The Lodge At Big Bear Lake by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Yep, you can grab a meal at Holiday Inn Resort The Lodge At Big Bear Lake by IHG's onsite restaurant.

What time are check-in & check-out at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Holiday Inn Resort The Lodge At Big Bear Lake by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 439 out of 1002 reviews
Rating 8 - Good. 217 out of 1002 reviews
Rating 6 - Okay. 158 out of 1002 reviews
Rating 4 - Poor. 96 out of 1002 reviews
Rating 2 - Terrible. 92 out of 1002 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean, Quiet And The Services Were Good. All the Staff Were Very Friendly And Helpful. I Highly Recommend This Holiday Inn Resort. The O’Campo Family Utterly Enjoyed Our Stay!!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Emily Rose

Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, safe and quiet. The facility is a bit old but that’s just the area. Will stay again if I travel to that area
Stayed 1 night in Apr 2025

10/10 Excellent

leonard

Liked: Cleanliness, amenities
Awesome place
Stayed 1 night in Apr 2025

10/10 Excellent

Christy, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy parking. Very spacious, clean, comfortable room. Staff were all very friendly.
Stayed 1 night in Apr 2025

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is nice and convenient. We had some issues checking in . Needed to change rooms but still great stay for my family
Stayed 1 night in Apr 2025

4/10 Poor

Carolyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The lodge was very old, not super clean, and the hallways were very hot and smelled weird.
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Bruce

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Rhonda, Bullhead City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Counter staff was excellent. James provided friendly professional service at check-in.
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This is a large hotel w huge parking lot which was nice. We stayed for 2 nights The first night we were on 2nd floor and it was hot. The a/c didn't work. And there was no hot water! In the morning i told front desk and was moved to the first floor which was cooler and did have hot water but a/c didn't work well. I had to leave the slider open. It is near the village and restaurants are walkable which was nice. Not sure id stay again
Stayed 2 nights in Apr 2025

8/10 Good

Eduardo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
A/C, ice machine, vending machine was out of order on the 3rd floor
Stayed 3 nights in Apr 2025

8/10 Good

jeremy

Liked: Cleanliness, staff & service
The property was nice.
Stayed 1 night in Apr 2025

6/10 Okay

Maritza

Stayed 2 nights in Apr 2025

8/10 Good

ALEXANDER

Stayed 1 night in Apr 2025

4/10 Poor

Joshua

Disliked: Room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Mohammad Sediq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The big problem for this hotel breakfast this is not good and too expensive and the service for the breakfast is shut down
Stayed 1 night in Apr 2025

10/10 Excellent

Luis, Tecate

Stayed 2 nights in Mar 2025

2/10 Terrible

Shannon

Stayed 1 night in Mar 2025

10/10 Excellent

Aida

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Kevin

Travelled with family
Disliked: Property conditions & facilities
They were aware that they had an issue with excessive heat on the 4th floor, however they tried to cover it up but by opening the windows with the AC running, which did nothing. The lowest temp the room dropped to was 81F the entire night, too hot and unconfortable. When speaking to the front desk, there response was 'oh yeah',we have been having issues with that on the the 4th floor. Why are they renting those rooms out?? I spent $350.00 dollars for 1 very misrable and unbearable night and after they knew about the problem. This place is a rip off and they will capatalize on highway robbery at YOUR EXPENSE. They didnt even respond or even say we're sorry. Disgusting business practices!
Stayed 1 night in Mar 2025

2/10 Terrible

HAMID HOJJAT KASHANI HALLEH

It’s a long story I reserve my place in Holiday in big Bear in March 6 for March 21 for two nights when I got there the receptionist told me there was a fire in the kitchen or somewhere in the hotel and they canceled all the customers, but no one called me From the hotel to notify me before I get there after a long drive I didn’t have any choice to find another place to stay for one night instead of two because the price was very high when I wanted to book a place right away over there this is the lack of communication That I don’t approve I even pay to ensure my stay extra, but I didn’t get any phone call or email or text that is so disappointing.
Stayed 2 nights in Mar 2025

2/10 Terrible

Tien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Bronson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

DAVID

Stayed 2 nights in Mar 2025