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Delta Hotels by Marriott St. Pierre Country Club

4.0 star property
Lakefront hotel with golf course and sauna

Photo gallery for Delta Hotels by Marriott St. Pierre Country Club

View from property
Breakfast, lunch, dinner served; British cuisine
Terrace/patio
Indoor pool
Lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
The current price is AU$160
includes taxes & fees
2 Jan - 3 Jan 2026

Explore the area

View map
St Pierre Park, Chepstow, Wales, NP16 6YA
  • Place, St. Pierre Country Club
    ‪1 min walk‬
  • Place, Wye Valley
    ‪6 min drive‬
  • Place, Principality Stadium
    ‪39 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪36 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

8.6 out of 10
Excellent
(8 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
Sofa bed
  • 3 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Lake View

Superior Room, 1 King Bed, Balcony, Lake View | Lake view

Superior Room, 1 King Bed, Balcony, Lake View

8.6 out of 10
Excellent
(9 reviews)

Highlights

Balcony
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Pillow-top bed
  • 3 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
  • 3 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

8.4 out of 10
Very good
(35 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

8.8 out of 10
Excellent
(9 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Honeymoon Room, 1 Bedroom

Honeymoon Room, 1 Bedroom

Honeymoon Room, 1 Bedroom

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
Sofa bed
Premium bedding
  • 3 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Courtyard View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Courtyard View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
  • Sleeps 2
  • 1 King Bed

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About the area

Chepstow

At Delta Hotels by Marriott St. Pierre Country Club you'll be 4.9 km (3 mi) from Chepstow Castle and 5 km (3.1 mi) from Wye Valley. Highlights at this hotel include a golf course, a restaurant and an indoor swimming pool. .A relaxing visit to The Beauty Rooms can include deep-tissue massages and hot stone massages. The restaurant, Cast Iron Bar & Grill, serves British cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the Hot tub and sauna as well as access to golf lessons and a driving range. 8245 square feet (766 square metres) of event facilities include 11 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class Chepstow hotel include Caldicot Castle and Chepstow Racecourse.

What's nearby

  • St. Pierre Country Club - 1 min walk - 0.2 km
  • Wye Valley - 6 min drive - 5.4 km
  • Chepstow Racecourse - 7 min drive - 6.1 km
  • Thornbury Castle - 15 min drive - 20.1 km
  • Principality Stadium - 39 min drive - 51.5 km

Getting around

  • Chepstow Station - 7 min drive
  • Bristol International Airport (BRS) - 56 min drive

Restaurants

  • ‪Castell Coffi - ‬7 min drive
  • ‪The Two Rivers at Chepstow - ‬6 min drive
  • ‪Kibby's - ‬7 min drive
  • ‪Pontio Lounge - ‬7 min drive
  • ‪The George - ‬7 min drive

About this property

Delta Hotels by Marriott St. Pierre Country Club

Lakefront hotel with golf course and sauna
Delta Hotels by Marriott St. Pierre Country Club offers its guests a golf course, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 11 meeting rooms are available. Event space at this hotel measures 8245 square feet (766 square metres) and includes conference space. A sauna, spa services, and multilingual staff are also featured at the business-friendly Delta Hotels by Marriott St. Pierre Country Club. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Chepstow hotel.

  • 148 guestrooms or units
  • 3 levels
  • 8245 sq ft of conference space
  • 766 sq. m of conference space
  • Built in 1900
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Delta Hotels by Marriott St. Pierre Country Club offers 148 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on request and change of bedsheets can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages and hot stone massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cast Iron Bar & Grill

Things to do

  • 18-hole golf course
  • Golf
  • Golf driving range
  • Golf lessons
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • 8,245 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • On a lake

Spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Handrails in stairways
  • High-pile carpet in room
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable hoist available
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1900
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 16.50 per person
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-in fee for check-in between noon and midnight
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash.
    Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Marriott Hotel St Pierre
Pierre Marriott Hotel
St Pierre Marriott Country Club
St Pierre Marriott Country Club Chepstow
St Pierre Marriott Hotel
St Pierre Marriott Hotel & Country Club
St Pierre Marriott Hotel & Country Club Chepstow
Chepstow Marriott
Marriott Chepstow
Marriott St. Pierre Hotel And Country Club
St Pierre Marriott Hotel & Country Club Chepstow, Wales
St Pierre Marriott Hotel Country Club Chepstow
St Pierre Marriott Hotel Country Club
St Pierre Marriott Hotel Country Club
Delta Hotels by Marriott St. Pierre Country Club Hotel
Delta Hotels by Marriott St. Pierre Country Club Chepstow
Delta Hotels by Marriott St. Pierre Country Club Hotel Chepstow

Frequently asked questions

What is the cancellation policy at Delta Hotels by Marriott St. Pierre Country Club?

Delta Hotels by Marriott St. Pierre Country Club offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Delta Hotels by Marriott St. Pierre Country Club?

As of 20 Dec 2025, prices found for a 1-night stay for 2 adults at Delta Hotels by Marriott St. Pierre Country Club on 2 Jan 2026 start from AU$159.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Delta Hotels by Marriott St. Pierre Country Club?

Yep, Delta Hotels by Marriott St. Pierre Country Club has a free self car park.

Is there a spa on site at Delta Hotels by Marriott St. Pierre Country Club?

There's no onsite spa, but this property does offer services like hot stone massages.

Does Delta Hotels by Marriott St. Pierre Country Club have a pool?

Delta Hotels by Marriott St. Pierre Country Club has an indoor pool. The pool is open 7:00 AM to 9:00 PM.

What makes Delta Hotels by Marriott St. Pierre Country Club a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Delta Hotels by Marriott St. Pierre Country Club.

Is Delta Hotels by Marriott St. Pierre Country Club family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Delta Hotels by Marriott St. Pierre Country Club is a hit with families.

Does Delta Hotels by Marriott St. Pierre Country Club serve breakfast?

Yep, buffet breakfast is served on weekdays from 6:00 AM to 10:30 AM and weekends between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Delta Hotels by Marriott St. Pierre Country Club?

No, Delta Hotels by Marriott St. Pierre Country Club does not offer an airport shuttle service.

Is there a bar or restaurant at Delta Hotels by Marriott St. Pierre Country Club?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Delta Hotels by Marriott St. Pierre Country Club?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Delta Hotels by Marriott St. Pierre Country Club?

Dogs are welcome at Delta Hotels by Marriott St. Pierre Country Club, with food and water bowls on offer.

Is there a golf course on site at Delta Hotels by Marriott St. Pierre Country Club?

Yep, Delta Hotels by Marriott St. Pierre Country Club has an 18-hole golf course. A golf driving range and golf lessons are also available.

Delta Hotels by Marriott St. Pierre Country Club Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 473 out of 1000 reviews
Rating 8 - Good. 280 out of 1000 reviews
Rating 6 - Okay. 128 out of 1000 reviews
Rating 4 - Poor. 74 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

2/10 Terrible

Phillip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

The hotel room was dirty, soiled linen and also an animal in the room either a squirrel or rat making a s watching noise which frightened the children and resulted in no sleep. This was reported to the hotel and they requested we take up with hotels.com
Stayed 1 night in Sep 2025

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Greeting at reception was nice and friendly. Main entrance and hotel reception area very nice. Our room was quite a way from the main hotel. Room was ok - underwhelming for a superior room, but adequate for a one night stay. Evening meal very enjoyable although service was average as waitress seemed not to be very happy. Walking back from hotel was very dark. Did ask reception if someone could drive us back, but was told she was the only one on duty. Overall quite nice.
Stayed 1 night in Sep 2025

6/10 Okay

Matthew

Liked: Staff & service, property conditions & facilities, room comfort

Nice hotel in great location

We liked the gym and pool, and the cast iron restaurant was good, the location was great, and the staff were helpful. A couple of things that stopped us giving a higher rating - there was a sticky stain on the sheets when we arrived (which they came and changed) and a blue sticky substance on one of the towels. We also ordered room service from the bar menu and the food was disappointing and did not match the description (like regular fries rather than sweet potato fries).
Stayed 2 nights in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great but really for golfers not romance

This is a lovely hotel but clearly orientated towards serving the golf club. We had hoped for a more settled and refined (romantic) weekend and I don’t think this was right for that. The room was comfortable and the bed very much so. Slightly misleading that it was advertised as (and paid for) having a courtyard view; it didn’t due to the nature of the obscured glass and if the door was open then there was a loss of privacy. The courtyard was also the vehicular route to check in so was sometimes busy. The staff were all lovely and cheerful. In a check-in survey I commented that it was unusual to not have a fridge and member of housekeeping then brought one over so they acted on feedback. One person on reception when we arrived and she was doing really well at managing quite a queue, well done. The breakfast was excellent.
Stayed 2 nights in Aug 2025

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room next to the lake with a view of the course Great breakfast in cast iron & dinner in the trophy bar
Stayed 2 nights in Aug 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
Good customer service, very overpriced drinks and food for quality provided
Stayed 1 night in Aug 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities

Over priced stay!

There was no air conditioning within the room which was not good in hot weather, there was a desktop fan but this didn’t help much at all. The room was spacious and the bed very comfy, but the bathroom smelt of the drains and the shower pressure was poor
Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top class

Top class hotel . Enjoyed our stay from start to finish. Only downdide was water pressure in shower , could have been better .
Stayed 1 night in Aug 2025

10/10 Excellent

Ajit

Stayed 1 night in Aug 2025

10/10 Excellent

monique

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Aug 2025

10/10 Excellent

Simon

Stayed 2 nights in Aug 2025

8/10 Good

Daniel

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Nice staff but poor room and restaurant.

Lovely helpful staff throughout the hotel. The room was a disappointment though - our Superior Lakeside View With Balcony was next to a smelly and noisy sewage plant, didn't have a balcony and we had to squint through trees to see the lake. In the restaurant, food took an age to come (many other guests weren't happy) and was 'Little Chef quality'. Unlikely to return.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tom

Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to mention Natalie,at reception, we had a issue re breakfast, we went to her and her customer service was excellent. She sorted our issue wuth care,compassion and efficiently. Well dine and thankyou,Natalie, we will definitely come again,with such excellent customer services
Stayed 1 night in Aug 2025

8/10 Good

Michael

Stayed 1 night in Aug 2025

8/10 Good

Claire Leanne

Travelled with partner
Liked: Staff & service, amenities
The staff were very friendly and helpful. The room itself was adequate. Some areas could have done with a better clean. Dirty windows, bath in the corners, wasn't very clean and if you lay in the bath, you could see only tops have been cleaned and not the undersides The bed was comfortable, however, the mattress topper was smaller than the mattress, so was a gap eitherside, making the bed smaller. There was quite a lot of noise at 6am every morning from the quests beneath us. Sounded like a blender going! And housekeeping came round just after 8am A bit early, when your on holiday. Also a bit tight on the biscuits, only one each. But did like the shampoo and conditioner supplied.
Stayed 3 nights in Aug 2025

8/10 Good

simon

Stayed 1 night in Jul 2025

2/10 Terrible

sardaar

Travelled with partner
Liked: Cleanliness, amenities
I checked out today. I was in room 327. At around 10pm last night I had a spasm and my wife needed to call an ambulance. There was no signal. The phone in the room was broken. My wife was terrified. She ended up running up and down the corridor to get signal. Eventually able to get through to 999. Minutes count here. WiFi was terrible. No way to contact reception. Everything could have been worse. The ambulance made it. I was ok but could have been much worse. The mattress was terrible. All I could feel was springs. No sleep and on checkout I was advised there would be a manager contact me. No email. No call no nothing. Worst hotel in experience I have ever had.
Stayed 1 night in Aug 2025

10/10 Excellent

Jake

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Victoria

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing place! Stayed 2 nights as we were going to a concert nearby. Perfect place to stay if going to an event at Caldicot Castle. Great vibe. Good bar and good staff. Happy days!
Stayed 2 nights in Aug 2025

4/10 Poor

Bradley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Experience – Would Not Return Our stay started off poorly and unfortunately never improved. After flying in from overseas, we arrived well before 3pm and asked if there was any chance of getting into a room early. Despite explaining our situation — tired, jet-lagged, and soaked from the rain — the front desk was adamant about the 3pm check-in time. We were told rooms weren’t ready, yet the hotel was clearly not full and seemed to have plenty of available space. We ended up waiting in the lobby for nearly three hours, uncomfortable and exhausted. When we finally did get into our room, things didn’t get much better. The rooms are very outdated and poorly maintained. Dust was everywhere, and we noticed several spiders both in our room and around the property. Everything felt neglected and past its prime — not what you expect for the price or from a supposedly well-rated property. All in all, this was a disappointing stay. Between the inflexible service and the lack of basic cleanliness and upkeep, we won’t be returning.
Stayed 3 nights in Jul 2025