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Quality Inn & Suites Palm Island Indoor Waterpark

Property class: 2.5

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

A spacious lobby with a central seating area, columns, a chandelier, and potted plants.
A room with a patterned carpet, two brown sofas, a small wooden table, a lamp, and a framed picture on the wall.
A sign for Quality Inn & Suites with a clear view of the building in the background.
A hotel room with two beds, a nightstand with a clock and phone, and two wall-mounted lamps.
A hotel room with a wooden desk, a chair, a television on a wooden stand, and a dresser with drawers.

Reviews

4.4 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is AU$122
includes taxes & fees
25 Oct - 26 Oct

Explore the area

View map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Batavia Downs
    ‪2 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Beds, Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

2 Double Beds, Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Beds, Nonsmoking, Accessible

A hotel room with two beds, a nightstand, a lamp, and two framed pictures on the wall.

2 Double Beds, Nonsmoking, Accessible

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

Room

  • Sleeps 4

About the area

Batavia

At Quality Inn & Suites Palm Island Indoor Waterpark you'll be within a 20-minute stroll of Palm Island Indoor Waterpark and Batavia Downs Casino. Highlights at this hotel include free daily breakfast, free self-parking and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Additionally, you'll find laundry facilities, a games room and dry cleaning/laundry services. Each morning free on-the-go breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free RV/bus/truck parking. .With a stay at this Batavia hotel, you'll be 24.9 km (15.5 mi) from Six Flags Darien Lake.

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • Batavia Downs - 2 min drive - 1.8 km
  • Centennial Park - 2 min drive - 2.2 km
  • Holland Land Office Museum - 3 min drive - 2.5 km

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Dunkin' - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 7319 square feet (680 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the business-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • Conference rooms
  • 7319 sq ft of conference space
  • 680 sq. m of conference space
  • To-go breakfast (free)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Children's pool
  • Indoor pool
  • Outdoor pool
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

What is the cancellation policy at Quality Inn & Suites Palm Island Indoor Waterpark?

Quality Inn & Suites Palm Island Indoor Waterpark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of 24 Sept 2026, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on 25 Oct 2026 start from AU$122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quality Inn & Suites Palm Island Indoor Waterpark?

Yep, Quality Inn & Suites Palm Island Indoor Waterpark has a free self car park and free RV/bus/truck parking.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a waterslide?

No, there is no waterslide at Quality Inn & Suites Palm Island Indoor Waterpark, but Palm Island Indoor Waterpark is a short 7-minute walk away.

Is Quality Inn & Suites Palm Island Indoor Waterpark family-friendly?

You bet! With amenities such as an arcade and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Quality Inn & Suites Palm Island Indoor Waterpark is a hit with families.

Does Quality Inn & Suites Palm Island Indoor Waterpark serve breakfast?

Sure does, free on-the-go brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Quality Inn & Suites Palm Island Indoor Waterpark?

No, Quality Inn & Suites Palm Island Indoor Waterpark does not offer an airport shuttle service.

What time are check-in & check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.4
Rating 10 - Excellent. 99 out of 1000 reviews
Rating 8 - Good. 81 out of 1000 reviews
Rating 6 - Okay. 138 out of 1000 reviews
Rating 4 - Poor. 207 out of 1000 reviews
Rating 2 - Terrible. 475 out of 1000 reviews

4.2/10

Cleanliness

6.0/10

Staff & service

3.8/10

Amenities

3.6/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
The only thing good is the water park. The breakfast was horrible and there were several roaches in the room. Seems all the money gets applied only to the water park.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Crystal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel very much needs an upgrade. It smells like smoke and feet. This is NOT a place to take your kids
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the worse place I ever been at. As soon as I walked in the room had to get out nasty place
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Stacy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This building should probably be torn down and start over. We did not stay. The room was in need of complete overhaul.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Blanca

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
That’s the only one it’s good
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Michael

Disliked: Staff & service, amenities, property conditions & facilities
Ok, where to start! Building is very dated. Furniture is also in bad condition. My room was supposed to have a fridge. 3 of the 4 ice machines were broken. This place needs a bulldozer!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Room was freshly clean, staff was very accommodating, location is phenomenal. I recommend this hotel for overnight or extended stay
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2025
Verified review

2/10 Terrible

Ann-Sophie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty room and hotel, non safe. Will not recommend.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Lexi

Disliked: Cleanliness, amenities, property conditions & facilities
The door didn’t lock it was broken ceiling tiles moved in the bathroom exposing pipes paint pealing sink cracked tub nasty stains on the carpet broken furniture over all very dirty smelled of weed and smoke toilet paper wasn’t new left immediately waiting for the refund to come the hallways were dirty elevator broken doors broken to other rooms do not recommend especially for families do not stay here!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff great stay
Stayed 1 night in May 2025
Verified review

8/10 Good

Elliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staffs are accommodating and friendly.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Jen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was gross. Smelled like smoke and it got worse with the air conditioning on. Beds were old and uncomfortable. The bathroom fan was missing a cover and was covered in dust. The bedding also smelled horribly. If it was not 1:30 am by the time we got there we would have left. We did not go to the breakfast as we would not have eaten food in the building.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Herb

Disliked: Cleanliness, amenities, property conditions & facilities
old motel with all kinds of problems. Dirty and broken elevator
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Roscoe

Disliked: Cleanliness, amenities, property conditions & facilities
The room was old, worn and in a state of needing some repair and updates i.e. the drapes hanging down off the rods, stains on some of the furniture, door in and out of the room would not work properly, carpet old and stained, rust on the ceiling frames that held the ceiling tile up, wall paper peeling in places, small roaches in the room and more.
Stayed 3 nights in Jun 2026
Verified review

4/10 Poor

Gilbert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on Expedia are borderline false advertisement. This place is rundown, smelly and outdated. I dont believe the water park was open and there were stains everywhere you look. Cheap rooms though, and my dogs stayed free so if your looking for something cheap and pet friendly, this might work for you.
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Doreen

Liked: Cleanliness, staff & service, amenities
The pool was closed and it was the reason I booked this hotel. The curtain in our room would not shut so we had a street light shining in our room all night.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book this hotel! Waterpark was only opened on weekends, but wasn’t gonna be open the weekend we were there. Our room had no furniture except for two beds, a mini fridge with a TV on top (no remote) and a desk chair. There was one lamp for light in the room. The door to the bathroom did not close. There were crusty stains on the carpet. Not all doors on the same floor as us had no handles or locks today. The smell was atrocious. The exterior doors to the building did not latch or lock. We ended up checking out after the first night and moving to a different hotel.
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

mathew

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was fairly clean but very outdated and. Broken down
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities
Very professional staff
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Isaac

Disliked: Cleanliness, amenities, property conditions & facilities
Every room from the lobby to our suite smelled like a different shade of feet and cheese. The bathroom door was being held together with scotch tape. Mold on the sink. Didn't feel comfortable staying, honestly don't know how this building hasn't been condemned.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Jocelyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely disappointed. The rooms were filthy. I had to be switch from out first room because the door didn't close or lock. The bathroom door was also punched in. The front desk associate switched us to another room that had an AWFUL smell. The carpet has not been vacuumed. The toliet seat was cracked. There was no shower door or curtain. The 2nd bed had stains and the smoke detector was deactivated and hanging from the ceiling. I had to go by sheets because is was so filthy. The Waterpark and pool were closed for maintenance. The gym/fitness area was also closed. These were 2 of the 4 reasons I booked this property. The location ended up being the only positive. This room was not worth the price.
Stayed 2 nights in Jun 2026
Verified review

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start, the pool was not open when we arrived and that was the main reason for choosing this location. The elevator was broken and we were on the 3rd floor, got to the room and it was super outdated and smelly. We did not have an ice bucket in the room, amd the ice machine was not working. We had coffee in the room with no coffee maker. We then went to use the vending machine later in the night and that was also out of order. For the price i paid, that was one of the worst hotel experiences i have ever had. I feel like that deserves some money back.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't even stay because was so dirty was old blood on the bed and mold everywhere I have pictures I need a refund
Stayed 1 night in Mar 2026