Best Western - accommodation in Ardingly

Great Location, Cool Building with Interesting Historical Character but with Modernised Rooms - but not to the standard that they are charging for them, felt quite overpriced to me as someone who regularly travels, I’ve had much better rooms at the cheaper chain hotels. With the rooms being average you possibly could expect the hotel to justify its high prices through good service instead but again this was also average at best - with the exception of the concierge staff who were all brilliant, everyone else we interacted with felt like they couldn’t care less, nothing they said was particularly rude or wrong, it just felt like a lack of effort and like they were doing the bare minimum - Totally acceptable in a £70 a night Travelodge but not at The Grand’s prices. Everything else felt like a particularly pricey add on to try and fleece you too - parking @ £40 a night, Pool access is £27 a person for a 1.5 hour slot - if you managed to pre-book it, I ordered one alcoholic single and a mixer and a non-alcoholic drink at the bar and paid in excess of £25 for it. They need to either up their service levels / customer experience significantly or drop their prices a chunk to suit what they are currently offering to customers.

So convenient! Clean and well maintained!