2/10 Terrible
Raveena
3 Dec 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraudulent payments taken from my account - AVOID!
Stayed here on the 01/12 due to flight cancellations. Got assigned the wrong room with twin single beds even though I had booked and paid for a Business Suite. Reception then gave me a room where other guests were already in (seems to be a common thing from previous reviews) - 3rd time down to reception I was told no other rooms available then given a different room with twin beds. Hotel refused to refund the difference in price for the room that I had booked - I was told by reception that I had extras like breakfast added on, even though I only booked the room. I then had an additional £280.00 taken out of my account on 03/12 whilst back in the UK, without any communication! It's now evident that this hotel is scamming customers out of money, fraudulently creating new bookings on their systems instead of amending existing bookings when they don't have the rooms available. The hotel are refusing to refund my money, very rude and no care about their customers. I was not advised of any outstanding payments when checking out. I've been charged for 3 rooms + 3 x city tax for 1 night stay at this so called 4 star hotel ?!
I would AVOID THIS HOTEL AT ALL COSTS - it's dirty and not safe as you're given access to rooms that are already occupied! My emails and calls are being ignored - £400 in their pocket and no accountability taken at all. Disgusting service.
Raveena
Stayed 1 night in Nov 2023