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4.4 out of 5

"Comfortable, clean and convenient undercover parking " More

By a verified traveller on Thu 19 May 2022

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Hotel Description

Quest Albury On Townsend puts you in the heart of Albury, within just a 10-minute stroll of Albury Botanic Gardens and Albury Art Gallery. Highlights at this aparthotel include free self parking, and in-room kitchens and free WiFi.

Each apartment is soundproofed and features a flat-screen TV with satellite channels, along with a coffee/tea maker, a safe, and a phone. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Premium bedding, an iron/ironing board, and a desk are also available. Weekly housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a business center. Other amenities include laundry facilities, dry cleaning/laundry services, and free newspapers in the lobby.

With a stay at this 4-star Albury aparthotel, you'll be 20.6 km (12.8 mi) from Lake Hume.

Studio- Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$147* Per night/room 5 Jun. - 6 Jun.

One Bedroom Accessibility Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms, Accessible

Bed Count 2 King Beds Maximum Occupancy 5 Max

Executive Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Quest Albury On Townsend ratings based on 324 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Albury On Townsend

Everyone (236) Couples (34) Business (5) Family (50)
4 out of 5
Comfortable, clean and convenient undercover parking

Posted by on 19 May 2022

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4 out of 5
The location was excellent, road-facing rooms nice and quiet, staff very helpful, suite was clean and well-maintained. A few more homely touches would have been appreciated, such as two bedside lamps (only one was provided in a king bedroom) and kitchen equipment (not easy preparing vegetables with a bread knife!). Lovely as it was to have access to a sizeable, enclosed courtyard, it was totally devoid of any kind of greenery. With its high, bare, concrete walls, it was not an appealing space to spend time in or look out onto.

Posted by on 8 May 2022

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4 out of 5
I liked the spacious family room. I didn’t like the fact my son’s bed didn’t have sheets and when we asked for them we were told we had only ordered a bed and not sheets. The TVs could not be turned on because the remote didn’t work either of them. I thought an extra $200 for a sofa bed was too expensive and I don’t believe the hotel was so full that the family room/sofa bed option was the only one available.

Posted by on 4 May 2022

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5 out of 5
Great place to stay. Friendly helpful staff. Easy undercover parking. Central location

Posted by on 4 May 2022

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2 out of 5
Reception not always manned

Posted by on 30 Apr. 2022

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Comment from Hotel Management

2 May 2022 by Noel Wood

Hi Chris, thanks for your review and appreciate you staying with us. I hope you enjoyed your stay and as we are a small accommodation provider of only 79 rooms reception is open majority of the time from 8.30am-9pm. safe travels

5 out of 5
Handy location. Great apartment. Like every hotel I have stayed in the heating and cooling system too complicated to adjust which is annoying.

Posted by on 28 Apr. 2022

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Comment from Hotel Management

2 May 2022 by Noel Wood

thanks so much for staying and feedback great as all rooms have instructions going forward. All the best in health.

5 out of 5
Lovely surprisingly high quality location in a heritage setting and convenient for all Albury has to offer. Even the covered car park was high enough for car plus roof box which was a bonus!

Posted by on 25 Apr. 2022

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Comment from Hotel Management

2 May 2022 by Noel Wood

Thanks for the great score and thanks for staying. Yes we are so blessed having a beautiful property. Stay healthy & safe.

5 out of 5
Within walking distance of shops and dining

Posted by on 28 Feb. 2022

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5 out of 5
Fantastic place, easily accesible, great parking, quiet place with good clean rooms, We will definitely likely to come back

Posted by on 30 Jan. 2022

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1 out of 5

Posted by on 30 Jan. 2022

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About the Quest Albury On Townsend

Location 450 Townsend Street, Albury, NSW 2640

Property Features

WiFi is free in public spaces. A business center and a meeting room are available. A fitness center, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Quest Albury On Townsend. Free self parking is available. This 4-star Albury aparthotel is smoke free.

  • 1 building
  • 79 guestrooms or units
  • 2 levels
  • Built in 2015
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Albury Station (1.2 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Quest Albury On Townsend offers 79 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 64-cm flat-screen televisions come with premium satellite channels. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered weekly and hair dryers can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer available
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 10 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.00 per day.
  • Cribs (infant beds) are available for AUD 10.00 per day.

Pet Policy

  • Pets: AUD 100 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place.

  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Pets cannot be left unattended
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 100 per accommodation, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: AUD 10.00 per day
  • Rollaway bed fee: AUD 35.00 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Albury Townsend
  • Quest Townsend Hotel Albury
  • Quest Albury Townsend Apartment
  • Quest Townsend Apartment
  • Quest Townsend
  • Quest Albury On Townsend
  • Quest Albury On Townsend Albury
  • Quest Albury On Townsend Aparthotel
  • Quest Albury On Townsend Aparthotel Albury

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.