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Heart Hotel and Gallery Whitsundays

4-star property
277 Shute Harbour Road, Airlie Beach, QLD 1800 796 370
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3.9 out of 5
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See all 119 wotif Reviews

"Great location. I didnt like that my son and his wife couldn’t stay there because they had a baby (8mths) as the room only allows 2 people. A baby doe ... " More

By a verified traveller on Sun 14 Apr 2024

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Hotel Description

Heart Hotel and Gallery Whitsundays places you steps from Airlie Beach Lagoon and within a 15-minute stroll of Port of Airlie. Highlights at this beach hotel include a restaurant and in-room free WiFi.

At the hotel's own lounge bar, you can stop for a drink. Enjoy access to boat tours, ecotours, and kayaking. Other amenities include free WiFi in public areas and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 6:30 AM and 11:30 AM. There's also the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4-star Airlie Beach hotel include Proserpine River wetlands and Coral Sea Marina.

Designer Queen Room - Village View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$153* Per night/room 6 May - 7 May

Designer King Suite - Village View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Designer King Room - Village View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Designer King Spa Room - Water Aspect

Bed Count 1 King Bed Maximum Occupancy 2 Max

Designer Queen Room - Water Aspect

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Heart Hotel and Gallery Whitsundays ratings based on 119 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heart Hotel and Gallery Whitsundays

Everyone (60) Couples (45) Family (9)
5 out of 5
Great location. I didnt like that my son and his wife couldn’t stay there because they had a baby (8mths) as the room only allows 2 people. A baby does take any room.

Posted by on 14 Apr. 2024

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Comment from Hotel Management

15 Apr. 2024 by Sarah | Guest Experience at the atHotelgroup.com

Hello Donna, please appreciate the fire code we are licensed to abide by. It's not that the baby takes up space. It's the addition body to evacuate in the event of an emergency. Had you placed that you were travelling with an infant/child in your search, our property wouldn't have come up with availability. Please contact me directly should you wish to return to the Whitsundays. We have some sister properties that are more spacious, with kitchenettes and family friendly. feedback@athotelgroup.com

5 out of 5
Was a great couple of nights so close to everything.

Posted by on 1 Apr. 2024

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Comment from Hotel Management

2 Apr. 2024 by Sarah | Guest Experience at the atHotelgroup.com

So glad you enjoyed our location Ross, it being in the "Heart" of Airlie Beach. Thank you for 5 out of 5. The team will be thrilled to read. Please contact them directly should you wish to return to the Whitsundays. Kind regards.

3 out of 5

Posted by on 4 Feb. 2024

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Comment from Hotel Management

1 Mar. 2024 by Dean

? I can't access your message

5 out of 5

Posted by on 5 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Sarah | Guest Experience at the atHotelgroup.com

Thank you for the 5 out of 5!

4 out of 5
The location was excellent.

Posted by on 24 Oct. 2023

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Comment from Hotel Management

24 Oct. 2023 by Sarah | Guest Experience at the atHotelgroup.com

Thanks Ross. So glad you enjoyed being in the "Heart" of Airlie Beach.

4 out of 5
Easy access to everything

Posted by on 9 Oct. 2023

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Comment from Hotel Management

9 Oct. 2023 by Sarah | Guest Experience at the atHotelgroup.com

Thank you Gina for the 4 stars. We do love our location being in the "Heart" of Airlie Beach's dining and entertainment precinct. Please contact Alison and her team directly should you wish to return. They can share our latest specials.

3 out of 5
Bring earplugs. Apartments with water view is really a car park view. And the car park has a street sweeper and garbage truck at about 5am that seems to be the loudest one that has ever existed. Impossible to get a good sleep after a big night at magnums. Not great if a hangover is on the cards. Saving grace is everything else this place offers in its proximity to the lagoon and town, and the great staff.

Posted by on 2 Oct. 2023

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Comment from Hotel Management

3 Oct. 2023 by Sarah | Guest Experience at the atHotelgroup.com

Tania, we appreciate you taking the time to leave your feedback. Sounds like you had a fun time in Airlie with Magnums being across the road from us. I'm sorry you were disturbed by the council workers. 5am is unacceptable. And I will follow up on that. We are lucky to be within walking distance to Boost Juice and multiple places you can get a good fry up for hangovers. And of course, a refreshing dip in the lagoon to feel alive again. Kindest regards, Sarah

5 out of 5
Great location. Very clean and service from staff member was outstanding!

Posted by on 1 Oct. 2023

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Comment from Hotel Management

2 Oct. 2023 by Sarah | Guest Experience at the atHotelgroup.com

Thank you, Joan. Alison, Neive and Dean will be thrilled to read you enjoyed your stay.

3 out of 5
The picture advertised of the room is not the actual room. Ours was extremely small given the high price we paid. The balcony was extremely small also and describe the very noisy car park below.

Posted by on 21 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by Sarah | Guest Experience at the atHotelgroup.com

Thank you, Anna for taking the time to leave feedback. It is appreciated. I'm sorry you were unaware of our location being in the "Heart" of Airlie, opposite the council parking. I will investigate which photos are being shown by the third party you booked through to see what they are advertising.

5 out of 5
Great room and place, unfortunately was not the room Wotif advertised to me.

Posted by , from Redlynch on 11 Sep. 2023

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Comment from Hotel Management

31 Oct. 2023 by Sarah | Guest Experience at the atHotelgroup.com

Thank you Josh for your 5 out of 5 rating. Could you possibly send me the room description Wotif are selling please? That way I can have our sales team follow up on what a third party is advertising to avoid disappointment for future guests. Kind regards, Sarah feedback@athotelgroup.com

About the Heart Hotel and Gallery Whitsundays

Location 277 Shute Harbour Road, Airlie Beach, QLD 4802

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, gift shops/newsstands, and a garden are also featured at Heart Hotel and Gallery Whitsundays. You'll have access to the outdoor pool at a partner property. This 4-star Airlie Beach hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 3 levels
  • Built in 2016
  • Towels for the beach
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Heart Hotel and Gallery Whitsundays offers 40 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include complimentary local, long-distance, and international calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Pillowtop beds
  • MP3 dock
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Down blanket
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.

Heart Hotel and Gallery Whitsundays has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 6:00 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: [The Deck Restaurant 277 Shute Harbour Road Airlie Beach]. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Heart Hotel and Gallery Whitsundays offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Guests arriving after hours will need to go to the following location to check in: The Deck Restaurant 277 Shute Harbour Road Airlie Beach
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 6:00 PM
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Car not required
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10–30 for adults, and AUD 10–30 for children
  • Airport shuttle fee: AUD 25 per person (one-way)
  • Airport shuttle fee per child: AUD 25 (one-way), (from 1 to 12 years old)
  • Nearby parking fee: AUD 10 per day (3 ft away)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heart Hotel Gallery Whitsundays Airlie Beach
  • Heart Hotel Gallery Whitsundays
  • Heart Gallery Whitsundays Airlie Beach
  • Heart Gallery Whitsundays
  • Heart Gallery Whitsundays lie
  • Heart And Gallery Whitsundays
  • Heart Hotel and Gallery Whitsundays Hotel
  • Heart Hotel and Gallery Whitsundays Airlie Beach
  • Heart Hotel and Gallery Whitsundays Hotel Airlie Beach

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.