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3.8 out of 5

"The hotel was beautiful, staff amazing, after a restless sleep due to not being used to European pillows I made a call to reception to ask if they had ... " More

By a verified traveller on Wed 16 Sep 2020

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Hotel Description

A luxury stay in Airlie Beach awaits you at Heart Hotel and Gallery Whitsundays. You'll find Airlie Beach Lagoon a few steps away and Port of Airlie within a 15-minute stroll. Highlights at this beach hotel include a restaurant and in-room free WiFi.

Furnished balconies, MP3 docks, and espresso makers are featured in all 40 rooms. Nice touches to enhance your stay include designer toiletries, while pillowtop beds and premium bedding invite a good night's rest. Down comforters, free international calls, and free long-distance calls are also available.

At the hotel's own bar/lounge, you can stop for a drink. Enjoy access to boat tours, ecotours, and kayaking. Other amenities include free WiFi in public areas and a coffee shop/café. Each morning cooked-to-order breakfast is served between 6:30 AM and 11:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4-star Airlie Beach hotel include Cannonvale Beach and Shute Harbour Jetty.

Designer King Suite - Village View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Designer King Room - Village View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Designer Queen Room - Village View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Designer Queen Room - Water View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Designer King Spa Room - Water View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heart Hotel and Gallery Whitsundays ratings based on 62 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heart Hotel and Gallery Whitsundays

Everyone (44) Couples (12) Family (3)
5 out of 5

Posted by on 17 Sep. 2020

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Comment from Hotel Management

18 Sep. 2020 by Max

Hi, Thank you for your kind review, we hope you enjoyed your stay at the Heart Hotel and Gallery Whitsundays! Kind Regards, Max Guest Services

5 out of 5
The hotel was beautiful, staff amazing, after a restless sleep due to not being used to European pillows I made a call to reception to ask if they had anything else I could switch to. The next morning I received a text message to inform me they were going to purchase some new ones and asked me what I would prefer.. the hotel went above and beyond to accommodate my needs, very much appreciated and I definitely give them a 5 star review. Amazing service and I will definitely stay there next time... best service ever !!!

Posted by , from Mackay on 16 Sep. 2020

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Comment from Hotel Management

18 Sep. 2020 by Max

Hi Cassie, Thank you for your kind review of Heart Hotel and Gallery Whitsundays. We absolutely loved having you stay with us and hope to welcome you back soon! Kind Regards, Max Guest Services

4 out of 5
The bed was comfy and the aircon an balcony was nice. A little small and the drain was clogged in the shower. Our towels were never replaced. Bit overpriced for what you pay. The hotel is in a great location though. Close to everything.

Posted by on 15 Sep. 2020

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Comment from Hotel Management

18 Sep. 2020 by Max

Hi, We are sorry you did not enjoy every aspect of your stay. Our guest experience is our utmost priority, we would love it if you could reach out to us so we can better our service. We look forward to hopefully welcoming you back to the Heart Hotel and Gallery Whitsundays! Kind Regards, Max Guest Services

5 out of 5
Beautiful hotel, high quality room features like Bose and coffee machine, friendly service, next to lagoon, in the heart of town.

Posted by , from Mudgeeraba, Qld on 15 Sep. 2020

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Comment from Hotel Management

18 Sep. 2020 by Max

Hi Greg, Thank you for your kind review of Heart Hotel and Gallery Whitsundays,we really hope you enjoyed your stay and hope to welcome you back soon! Kind Regards, Max Guest Services

3 out of 5

Posted by on 13 Sep. 2020

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Comment from Hotel Management

18 Sep. 2020 by Max

Hi, Thank you for taking the time to review Heart Hotel and Gallery Whitsundays, we hope you enjoyed your stay! Kind Regards, Max Guest Services

5 out of 5
Was so nice staying in such a central location, such a comfortable, quiet and peaceful room despite being right in the hustle and bustle!

Posted by , from Mackay Qld on 7 Sep. 2020

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Comment from Hotel Management

8 Sep. 2020 by Jeff Aquilina - Managing Director

Dear Sharna, thank you for your lovely 4 star review the team and I are thrilled you enjoyed your stay. Hope to see you again kind regards Jeff Aquilina - Managing Director

5 out of 5

Posted by on 22 Mar. 2020

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2 out of 5
Rooms were tiny, photos provided are not a good representation of the rooms. -Bathroom was dirty, other people’s hair in the shower. There was even someone else’s fake eyelash stuck to the wall. -Went to use one of the lotions provided and noticed it had been opened before. The seal was broken and it wasn’t replaced. -When I mentioned how small the rooms were etc to reception, she couldn’t have cared less about my feedback. The location was good and very central. But that was about it. Wouldn’t recommend....

Posted by , from Sydney on 19 Mar. 2020

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4 out of 5
greta value for money and the locate was ideal for just the one night we were in town.

Posted by , from Townsville on 14 Mar. 2020

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5 out of 5
Staff were nice, bed comfortable and the room was clean.

Posted by , from Brisbane on 8 Mar. 2020

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About the Heart Hotel and Gallery Whitsundays

Location 277 Shute Harbour Road, Airlie Beach, QLD 4802

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, gift shops/newsstands, and a garden are also featured at the luxury Heart Hotel and Gallery Whitsundays. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Airlie Beach hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 3 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Towels for the beach
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Proserpine, QLD (PPP-Whitsunday Coast) (38.1 km / 23.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Heart Hotel and Gallery Whitsundays offers 40 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include complimentary local, long-distance, and international calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Pillowtop beds
  • MP3 dock
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Down blanket
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.

Heart Hotel and Gallery Whitsundays has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Credit card pre-authorisation
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff do not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 for adults, AUD 10 and AUD 30 for children (approximately)
  • Airport shuttle fee: AUD 35 per person (roundtrip)
  • Airport shuttle fee per child: AUD 35 (roundtrip), (from 1 to 12 years old)
  • Self parking fee: AUD 10 per night
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 25 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heart Hotel Gallery Whitsundays Airlie Beach
  • Heart Hotel Gallery Whitsundays
  • Heart Gallery Whitsundays Airlie Beach
  • Heart Gallery Whitsundays
  • Heart Gallery Whitsundays lie
  • Heart And Gallery Whitsundays
  • Heart Hotel and Gallery Whitsundays Hotel
  • Heart Hotel and Gallery Whitsundays Airlie Beach
  • Heart Hotel and Gallery Whitsundays Hotel Airlie Beach

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Heart Hotel and Gallery Whitsundays offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.