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3.8 out of 5

"Beautiful comfortable bed, heavenly shower and free movies! " More

By a verified traveller on Mon 05 Jul 2021

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Hotel Description

Heart Hotel and Gallery Whitsundays places you steps from Airlie Beach Lagoon and within a 15-minute stroll of Port of Airlie. Highlights at this beach hotel include a restaurant and in-room free WiFi.

Furnished balconies, MP3 docks, and espresso makers are featured in all 40 soundproofed rooms. Nice touches to enhance your stay include designer toiletries, while pillowtop beds and premium bedding invite a good night's rest. Down comforters, free international calls, and free long-distance calls are also available.

At the hotel's own lounge bar, you can stop for a drink. Enjoy access to boat tours, ecotours, and kayaking. Other amenities include free WiFi in public areas and a coffee shop/café. Each morning cooked-to-order breakfast is served between 6:30 AM and 11:30 AM. There's also the convenience of an airport shuttle.

Places within a 15-minute drive of this 4-star Airlie Beach hotel include Cannonvale Beach and Shute Harbour Jetty.

Designer Queen Room - Village View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$160* Per night/room 1 Aug. - 2 Aug.

Designer King Suite - Village View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Designer King Room - Village View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Designer King Spa Room - Water Aspect

Bed Count 1 King Bed Maximum Occupancy 2 Max

Designer Queen Room - Water Aspect

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Heart Hotel and Gallery Whitsundays ratings based on 71 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heart Hotel and Gallery Whitsundays

Everyone (46) Couples (18) Family (4)
5 out of 5
Beautiful comfortable bed, heavenly shower and free movies!

Posted by on 5 Jul. 2021

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2 out of 5

Posted by on 23 Jun. 2021

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4 out of 5
Love the location, everything ticked our boxes except the bed was broken making it extremely uncomfortable.

Posted by on 12 Apr. 2021

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Comment from Hotel Management

12 Apr. 2021 by Jeff Aquilina - Managing Director

Dear Anonymous, thank you for your review, I am sorry to read the bed was broken, as the hotel is quite new, could you touch base with the hotel so we can look into your feedback (the feedback came through as Anonymous). We really appreciate your assistance.

4 out of 5
Great location in the Heart of Airlie Beach. Friendly staff and very clean room. We enjoyed our stay 🌻💜

Posted by on 3 Apr. 2021

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Comment from Hotel Management

3 Apr. 2021 by Jeff Aquilina - Managing Director

Thank you for your review, we are so pleased you enjoyed your stay, I will pass your feedback to our team. Hope you can visit us again soon.

4 out of 5
Location amazing Unfortunately no freezer in fridge and a microwave is essential.

Posted by on 31 Mar. 2021

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Comment from Hotel Management

3 Apr. 2021 by Jeff Aquilina - Managing Director

Hi Anonymous, thank you for your review. The designer rooms feature a mini bar style fridge, respectfully we do not advertise a freezer nor microwave as facilities in the rooms. I am so pleased you enjoyed our central location, hope you can visit us again.

4 out of 5
Location was good verandas were small was price sensitive but understandable at peak time at Xmas. In-house movies we’re free which was good

Posted by on 28 Dec. 2020

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Comment from Hotel Management

28 Dec. 2020 by Jeff Aquilina - Managing Director

Thank you for your review and kind feedback, we are delighted you enjoyed your stay including the complimentary in house movies. Wishing you a sensational NYE and hope you can visit us again.

5 out of 5
Expensive but limited options in Airlie Beach central.

Posted by on 27 Dec. 2020

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Comment from Hotel Management

27 Dec. 2020 by Jeff Aquilina - Managing Director

Thank you for your 5/5 review the team and I are thrilled you enjoyed your stay. With your all the very best for NYE and hope to see you again in 2021.

4 out of 5
Great location, very comfortable rooms and enjoyable amenities. Queen room is a little compact but perfect for a solo traveler.

Posted by , from Sunshine Coast on 22 Oct. 2020

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Comment from Hotel Management

23 Oct. 2020 by Jeff Aquilina - Managing Director

Thank you CH for your lovely review, we are so pleased you enjoyed your stay. Nice to read you enjoyed our stellar central location and our comfortable designer rooms. Hope you can visit us again.

4 out of 5
Hotel is central and within easy walking distance.

Posted by on 12 Oct. 2020

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Comment from Hotel Management

18 Oct. 2020 by Jeff Aquilina - Managing Director

Dear Anonymous, thank you for your review, so pleased you enjoyed your stay and our stella central location.

5 out of 5

Posted by on 17 Sep. 2020

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Comment from Hotel Management

18 Sep. 2020 by Max

Hi, Thank you for your kind review, we hope you enjoyed your stay at the Heart Hotel and Gallery Whitsundays! Kind Regards, Max Guest Services

About the Heart Hotel and Gallery Whitsundays

Location 277 Shute Harbour Road, Airlie Beach, QLD 4802

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, gift shops/newsstands, and a garden are also featured at Heart Hotel and Gallery Whitsundays. You'll have access to the outdoor pool at a partner property. This 4-star Airlie Beach hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 3 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Towels for the beach
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Proserpine, QLD (PPP-Whitsunday Coast) (38.1 km / 23.7 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Heart Hotel and Gallery Whitsundays offers 40 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include complimentary local, long-distance, and international calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Pillowtop beds
  • MP3 dock
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Down blanket
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.

Heart Hotel and Gallery Whitsundays has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Car not required
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 for adults, AUD 10 and AUD 30 for children (approximately)
  • Airport shuttle fee: AUD 35 per person (roundtrip)
  • Airport shuttle fee per child: AUD 35 (roundtrip), (from 1 to 12 years old)
  • Nearby parking fee: AUD 10 per day (3 ft away)
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 25 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heart Hotel Gallery Whitsundays Airlie Beach
  • Heart Hotel Gallery Whitsundays
  • Heart Gallery Whitsundays Airlie Beach
  • Heart Gallery Whitsundays
  • Heart Gallery Whitsundays lie
  • Heart And Gallery Whitsundays
  • Heart Hotel and Gallery Whitsundays Hotel
  • Heart Hotel and Gallery Whitsundays Airlie Beach
  • Heart Hotel and Gallery Whitsundays Hotel Airlie Beach

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Heart Hotel and Gallery Whitsundays offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.