"2 day work trip. 1 over night stay. Had better rooms cheaper but not at Airlie . Nice clean comfy bed but room was stale. Exhaust fan sounded like a ... " More

By a verified traveller on Sat 18 Aug 2018

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Hotel Description

A family-friendly stay in Cannonvale awaits you at Cannonvale Reef Gateway Hotel. You'll be within a 15-minute walk of Whitsunday Plaza and 2 km (1.3 mi) from Conway National Park. Highlights at this motel include a restaurant, free self parking and a free area shuttle.

All 24 rooms feature TVs with cable channels, and you can enjoy free WiFi, sitting areas and coffee/tea makers. Fridges and room service make in-room dining convenient. Irons/ironing boards and free toiletries are also available.

The motel's own bar/lounge is a nice place to enjoy a drink. Added amenities include laundry facilities, concierge services and a games room. There's also the convenience of an airport shuttle.

With a stay at this 3.5-star Cannonvale motel, you'll be 4.7 km (2.9 mi) from Airlie Beach Lagoon.

Budget Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$102* Per night/room 3 Sep. - 4 Sep.

Deluxe Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Cannonvale Reef Gateway Hotel ratings based on 33 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Cannonvale Reef Gateway Hotel

Everyone (30) Couples (1) Business (1) Family (1)
4 out of 5
Great, a little bit mould at night but a good stay

Posted by on 20 Jan. 2019

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Comment from Hotel Management

20 Jan. 2019 by RGH Reception

Thank you for leaving us a review. We’re so glad you were able to visit us at The Reef Gateway Hotel. Our team is always working to offer the best accommodation to our customers and we will take your feedback onboard to address. We hope you’ll have a chance to come back and see us soon.

4 out of 5
Nice place to stay with everything you need for overnight stay

Posted by on 31 Oct. 2018

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Comment from Hotel Management

8 Nov. 2018 by RGH Reception

Thank you for taking the time to write a review, we value your feedback. I will pass this on to our team, we look forward to welcoming you again here at The Reef Gateway Hotel. Kind Regards Reception

1 out of 5
Would not recommend to anyone, what else can I say, horrible experience.

Posted by on 17 Oct. 2018

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Comment from Hotel Management

14 Nov. 2018 by RGH Reception

Good afternoon, We are sorry to hear of your horrible experience. If you could please contact us via email, our venue manager would like to discuss how we could improve. Sincerely, RGH Reception

4 out of 5
Nice staff nice room well worth it I highly recommend it

Posted by , from Boggabri on 2 Oct. 2018

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Comment from Hotel Management

7 Oct. 2018 by Christina

Good Morning, Thank you for taking the time to write a review we value your feedback. I will pass this on to our team, we look forward to welcoming you again here at The Reef Gateway Hotel. Kind Regards Christina - Reception

3 out of 5
2 day work trip. 1 over night stay. Had better rooms cheaper but not at Airlie . Nice clean comfy bed but room was stale. Exhaust fan sounded like a helicopter taking off. Workers accommodation yes. Overpriced yes.

Posted by on 18 Aug. 2018

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Comment from Hotel Management

22 Aug. 2018 by Reception

Thank you for taking the time to contact, we appreciate all feedback

3 out of 5
Food was good but room need refurbishment room backs into beer garden noise from people drinking is off putting for families

Posted by , from brisbane on 20 May 2018

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3 out of 5

Convenient if you like the restaurant pub

Restaurant or Bristro and pub next door looks okay plenty room for a few people staff ok . And a courtesy bus to local area

Posted by , from Sydney on 13 Jan. 2018

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Comment from Hotel Management

25 Jan. 2018 by Reception

Thanks Steve, the Courtesy Bus does offer a convenient way to see what Airlie Beach offers. Thank you for staying with usr

5 out of 5

Really enjoyed our stay

Room was very clean and airey. Hotel staff and amenities were awesome. I could see a problem with the outside bar only being 10 mtrs from our back door ( that was a bonus for us...) but ask for a room on the second floor or one towards the end and you'll be good. overall, it's the perfect place to stay. Food , drinks and great people. What more could you want. Pizza is a must have. Why stay in Airlie when you can stay here? Thanks for a wonderful, easy and awesome night. Cheers Croppy, Kerian and Jenna.

Posted by on 3 Nov. 2017

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4 out of 5

Nice hotel with family bistro

My first impression wasn't that good. We arrived late & asked if we could make a booking at the bistro. The receptionists wasn't very helpful .. she didn't offer to ring them (bistro is attached to the complex) she said you can ring when you get to your room. When we got to our room I tried to use the phone .. it wasn't connected :( So I rang on my phone to reception & explained that the phone wasn't working .. she wasn't interested in what I said .. & switched me through to the bistro to make a reservation. Care factor NIL. Hotel stay was good .. 2 Hugh beds & very clean. They need maintenance in some areas but nothing to fill out .. & why bother as if it goes to the receptionist .. the care factor would not be great.

Posted by , from townsville Queensland on 24 Sep. 2017

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4 out of 5

Older bathroom but tidy, big room

Pros: easy to find, close to airlie beach
Cons: bathroom update
Location: I was based at Abell Point Marina to easy access
good location, nothing much else around the motel. easy access from main road. Big room, smaller bathroom which needed an update although room was tidy. Reception was lovely lady. I had a van which didn't fit in the unit parking but parking was available on site.

Posted by on 19 Sep. 2017

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About the Cannonvale Reef Gateway Hotel

Location 38 Shute Harbour Road, Cannonvale, QLD 4802

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Front desk
  • Guestrooms

Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A round-trip airport shuttle (available 24 hours) is available for a fee. Tour or ticket assistance, an arcade/games room, and concierge services are also featured at the family-friendly Cannonvale Reef Gateway Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cannonvale motel.

  • 24 guestrooms or units
  • 2 levels
  • 2 conference rooms
  • Dining venue
  • Bar or lounge
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference space
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Newspapers for purchase
  • ATM
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Proserpine, QLD (PPP-Whitsunday Coast) (33.2 km / 20.7 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Cannonvale Reef Gateway Hotel offers 24 forms of air-conditioned accommodation with coffee/tea makers and an iron/ironing board. This accommodation offers separate sitting areas. Televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Sitting area
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Fridge
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Cannonvale Reef Gateway Hotel has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 6 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Sunday: 8 AM-6 PM
If you arrive at the property after hours, you'll need to check in at an alternate location: Lounge Bar
If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.

This property's front desk is open during the following times:

  • Monday - Sunday: 8 AM - 6 PM
Guests arriving after hours will need to go to the following location to check in: Lounge Bar
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered at scheduled time 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25 per night.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 20 per person (one-way)
  • Airport shuttle fee per child: AUD 20.00 (one-way), (from 1 to 18 years old)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 25 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cannonvale Reef Gateway Hotel
  • Reef Gateway Hotel
  • Cannonvale Reef Gateway
  • Reef Gateway

You should know

  • Cannonvale Reef Gateway Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.