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4.4 out of 5

"Great facility with a fantastic outlook. The building is ageing a little, however, we highly recommend this property. " More

By a verified traveller on Wed 29 Jul 2020

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Hotel Description

A luxury stay in Airlie Beach awaits you at at Marina Shores. Within steps you'll find Shingley Beach and Turtle Boardwalk. Highlights at this beach hotel include an outdoor swimming pool, a marina, and in-room kitchens.

Flat-screen TVs with digital channels are featured in all 31 soundproofed rooms, and you can enjoy washers/dryers, free WiFi, and furnished balconies or patios. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient, and minibars provide refreshments. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like jetted tubs and hydromassage showerheads. IPod docks, living rooms, and dining areas are also available. Housekeeping is available on request.

This family-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. 1615 square feet (150 square meters) of event facilities include a meeting room, and other business amenities include limo/town car service. Other amenities include laundry facilities, a terrace, and a garden. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Airlie Beach hotel, you'll be 1.7 km (1.1 mi) from Airlie Beach Lagoon.

1 Bedroom Garden View Spa Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$193* Per night/room 24 Aug. - 25 Aug.

1 Bedroom Water View Penthouse

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

2 Bedroom 2 Bathroom Garden View Spa Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

4 Bedroom 3 Bathroom Marina View Top Floor Spa Penthouse

Bed Count 1 King Bed Maximum Occupancy 8 Max

2 Bedroom 3 Bathroom Water View Top Floor Spa Penthouse

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

2 Bedroom 2 Bathroom Water View Spa Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

at Marina Shores ratings based on 327 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for at Marina Shores

Everyone (134) Couples (114) Family (77) Other (1)
5 out of 5
Great facility with a fantastic outlook. The building is ageing a little, however, we highly recommend this property.

Posted by , from Hervey Bay on 29 Jul. 2020

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Comment from Hotel Management

5 Aug. 2020 by Guest Services Team

Thank you for your feedback. We are delighted you enjoyed your stay and hope to welcome you back again in the near future.

2 out of 5
I am not normally one to leave negative reviews but I felt I have to with this one. We stayed at Marina Shores for 6 nights. Upon arrival we had a unpleasant and non private view of the apartment building next to us. (Do not book a garden view). The couch looked over 10 years old with a massive tear in it. It was so frumpy and itchy. The bed was very uncomfortable and we were given ONLY a thin sheet... in the middle of winter?! The only other blanket they had was a itchy old material that wasn't warm enough. It is a 20 minutes walk into town, with no real cafes or restaurants nearby. The reception staff were lovely and helpful, though I would not recommend this hotel to a friend.

Posted by , from Brisbane on 21 Jul. 2020

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Comment from Hotel Management

22 Jul. 2020 by Guest Services Team

Thank you for your feedback, we are disappointed you did not enjoy your stay. We will pass on your feedback to the necessary departments and hope we can welcome you back in the future to see the improvements made.

4 out of 5
The staff were very helpful with changing dates and accommodating our needs.

Posted by , from Brisbane on 20 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by Guest Services Team

Thank you for your feedback

5 out of 5
The kitchen inside is well equipped with a great fridge, dishwasher and oven. Tv had Austar which was a great bonus. Bed was really comfy and had a nice bathroom. The best thing was the view from our balcony. We had water views, and at sunset, it was breathtaking to watch!

Posted by , from Wollongong, NSW on 17 Mar. 2020

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Comment from Hotel Management

2 Apr. 2020 by Guest Services Team

Thank you for your comments, we are delighted you enjoyed your stay. We do hope we can welcome you back in the near future.

4 out of 5
Perfect location at a great price. Easy to get into town and close to all water activites

Posted by on 31 Jan. 2020

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Comment from Hotel Management

18 Feb. 2020 by The Guest Services Team

Many thanks for your recent review on Expedia. We have a wonderful location at Marina Shores close to everything and yet our guests tremendously enjoy the quietness of our surroundings! Not to mention the great price for our self-contained apartments.

3 out of 5
The shower screens looked like it hadNy been cleaned in weeks

Posted by , from Brisbane on 30 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Dorothy

We apologize for the water mark look on most of our shower screens. Please note that we have lots of minerals in our Whitsunday water. Our housekeeping staff clean these shower screens every time there is a check out in each unit. We are in the process of getting professional cleaners come in and sand down these shower screens to remove the water mark look on every single one of these shower screens.

3 out of 5
The apartment was run down and very dirtiy including the sofa. We had to ask reception to provide us with clean sheets for us to place over the sofa so we could sit down

Posted by on 26 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Dorothy

Some of our sofas might be old but it is definitely clean as it is cleaned every time guests check out of each unit. We would have cleaned it again for you if you had given us the chance.

4 out of 5

Posted by on 26 Jan. 2020

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Comment from Hotel Management

18 Feb. 2020 by The Guest Services Team

Thank you for reviewing us on your recent stay at Marina Shores.

5 out of 5
Staff at reception were so nice and helpful. Loved it!

Posted by on 2 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by Dorothy

Hello there, Thank you so much for taking the time to review us on your recent stay at Marina Shores. May you have the most pleasant 2020!!! The Guest Services Manager

5 out of 5

Posted by on 19 Dec. 2019

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Comment from Hotel Management

24 Dec. 2019 by Guest services team

Good afternoon, Thank you for your review. We look forward to welcoming you back to Marina Shores in the near future. Kind regards,

Property Features

At Marina Shores offers its guests a marina and an outdoor pool. Public spaces have free WiFi. A meeting room and limo/town car service are available. Event space at this hotel measures 1615 square feet (150 square meters). An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury at Marina Shores. The hotel can provide concierge services and wedding services. Self parking is free. This 5-star Airlie Beach hotel is smoke free.

  • 31 guestrooms or units
  • 2 levels
  • 2 buildings
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Built in 2007
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Valet parking (surcharge)

Transport

  • Airport: Proserpine, QLD (PPP-Whitsunday Coast) (37.8 km / 23.5 mi)
  • Property shuttles: Airport shuttle, train station pick-up, ferry terminal shuttle, and shopping center shuttle
  • Parking: Free self parking and extended parking; valet parking available for a surcharge

Room Amenities

At Marina Shores offers 31 accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium digital channels and DVD players. Accommodations at this 5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. This Airlie Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include washers/dryers and minibars. Housekeeping is offered on request and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Separate bedroom
  • Dining room
  • Living room
  • Pillowtop beds
  • Jetted tub
  • Minibar
  • IPod dock
  • Flat-screen television
  • Digital channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Espresso maker
  • Kitchenware
  • Luxury bedding
  • Separate shower and tub
  • Hydromassage showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered at scheduled time 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 20 per person (one way)
  • Airport shuttle fee per child: AUD 40.00 (one way), (from 1 to 12 years old)
  • Valet parking fee: AUD 50 per night
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 25 (subject to availability)
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marina Shores Cannonvale
  • at Marina Shores Hotel
  • Marina Shores Hotel Cannonvale
  • Marina Shores Hotel Airlie Beach
  • Marina Shores Airlie Beach
  • At Marina Shores Airlie Beach/Whitsunday Islands
  • at Marina Shores Airlie Beach
  • at Marina Shores Hotel Airlie Beach

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • At Marina Shores offers transfers from the ferry terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.