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4.4 out of 5

"Beautiful view! Unit we stay was very clean! " More

By a verified traveller on Mon 28 Jun 2021

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Hotel Description

A luxury stay in Cannonvale awaits you at at Marina Shores. Within steps you'll find Turtle Boardwalk and Airlie Beach Lagoon within a 20-minute stroll. Highlights at this beach hotel include an outdoor swimming pool, a marina, and in-room kitchens.

Flat-screen TVs with digital channels are featured in all 31 soundproofed rooms, and you can enjoy washers/dryers, free WiFi, and furnished balconies or patios. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient, and minibars provide refreshments. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like jetted tubs and hydromassage showerheads. IPod docks, living rooms, and dining areas are also available. Housekeeping is available on request.

This family-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. 1615 square feet (150 square meters) of event facilities include a meeting room, and other business amenities include limo/town car service. Other amenities include laundry facilities, a terrace, and a garden. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 5-star Cannonvale hotel include Shingley Beach and Airlie Beach Market.

1 Bedroom Garden View Spa Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$174* Per night/room 27 Jul. - 28 Jul.

1 Bedroom Water View Penthouse

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

2 Bedroom 2 Bathroom Garden View Spa Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Four Bedroom Top Floor Two Level Penthouse with Spa Bath

Bed Count 1 King Bed Maximum Occupancy 8 Max

2 Bedroom 3 Bathroom Water View Top Floor Spa Penthouse

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

2 Bedroom 2 Bathroom Water View Spa Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

at Marina Shores ratings based on 338 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for at Marina Shores

Everyone (137) Couples (118) Family (80) Other (1)
2 out of 5
Beware units are individually owned therefore have a large variation of quality according to staff. We booked our spa unit for our honeymoon and it was a complete disappointment. The spa bathtub (not big enough for 2) was dirty and later discovered it DID NOT work after trying to clean it. The mattress was sunken in the middle due to broken springs, the couch was tacky with tears and mismatched couch pillows, the microwave was damaged, the freezer door was frozen shut and had broken draws. Even the plant outside was dead! If you are eager for a coffee machine be prepared pods AREN'T PROVIDED. There was a single frying pan to cook with. The rooms are also not sound proof as you can hear your neighbours phone calls and footsteps on the level above you. The ladies in the office were nice, they bought saucepans for us as there were none, got the freezer cleaned and got the handy man to fix a few broken things in the room. However despite being aware of the state of our room and that is was our honeymoon we were not offered a better kept room. The common areas of the property are great, the pool is lovely, the grounds are gardens are well kept Location is ok, off the street parking is available. This unit is over priced and should not be let as a spa room. It's a shame we got a unit with an owner who invests the bare minimum. Would only recommend if you are willing to gamble with the quality of the room you are paying for.

Posted by on 7 Jul. 2021

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5 out of 5
Beautiful view! Unit we stay was very clean!

Posted by on 28 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Emma Finch

Thank you for your wonderful review. We look forward to welcoming you back in the near future.

5 out of 5
Good location

Posted by on 4 Jun. 2021

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Comment from Hotel Management

7 Jun. 2021 by Emma

Thank you for your review.

3 out of 5
Unit was a pretty dirty - a little more effort and attention would of been better

Posted by on 31 May 2021

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Comment from Hotel Management

1 Jun. 2021 by Emma

Thank you for your feedback. I will be passing this onto our housekeeping department for review.

5 out of 5

Posted by on 19 Apr. 2021

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Comment from Hotel Management

3 May 2021 by Emma

Thank you for your review.

4 out of 5

Posted by on 30 Mar. 2021

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Comment from Hotel Management

10 Apr. 2021 by Emma

Thank you for your review. We look forward to welcoming you back in the near future.

5 out of 5
Loved the water view and peacefulness of the area. Walking distance to Marina and nearby restaurants. And walking paths along bayside. Cheap and quick taxi ride into town. Nice pool. The apartment was well appointed and spacious.

Posted by on 25 Mar. 2021

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Comment from Hotel Management

3 Apr. 2021 by Emma

Thank you for taking the time to review our property. We look forward to welcoming you back one day.

5 out of 5
The 2 story penthouse was lovely with a beautiful view.

Posted by on 22 Mar. 2021

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Comment from Hotel Management

23 Mar. 2021 by Emma

Thank you for your feedback. We look forward to welcoming your back in the near future.

4 out of 5

Posted by on 8 Mar. 2021

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Comment from Hotel Management

19 Mar. 2021 by Emma

Thank you for taking the time to review our property. We look forward to welcoming you back in the future.

2 out of 5
When you pay $700 per night for a Penthouse apartment you would a least expect the air-conditioning to be working. Room temperature did not get below 25.5C and after we complained a staff member came and played with the controls but it made no difference. It is a shame as the position is fantastic but also the cleaners need replacing as finding food on the cutlery and lipstick on the glasses was a bad first impression.

Posted by on 18 Jan. 2021

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Comment from Hotel Management

27 Jan. 2021 by Jeff Aquilina - General Manager

Dear Anonymous, thank you for your feedback, if you have an opportunity to contact the hotel so we can ascertain which room you stayed, I would be very grateful.

Property Features

At Marina Shores offers its guests a marina and an outdoor pool. Public spaces have free WiFi. A meeting room and limo/town car service are available. Event space at this hotel measures 1615 square feet (150 square meters). An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury at Marina Shores. The hotel can provide concierge services and wedding services. Self parking is free. This 5-star Cannonvale hotel is smoke free.

  • 31 guestrooms or units
  • 2 levels
  • 2 buildings
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Built in 2007
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Valet parking (surcharge)

Transport

  • Airport: Proserpine, QLD (PPP-Whitsunday Coast) (37.8 km / 23.5 mi)
  • Property shuttles: Airport shuttle, train station pick-up, ferry terminal shuttle, and shopping center shuttle
  • Parking: Free self parking and extended parking; valet parking available for a surcharge

Room Amenities

At Marina Shores offers 31 accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium digital channels and DVD players. Accommodations at this 5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. This Cannonvale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include washers/dryers and minibars. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Separate bedroom
  • Dining room
  • Living room
  • Pillowtop beds
  • Jetted tub
  • Minibar
  • IPod dock
  • Flat-screen television
  • Digital channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Espresso maker
  • Kitchenware
  • Luxury bedding
  • Separate shower and tub
  • Hydromassage showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 20 per person (one way)
  • Airport shuttle fee per child: AUD 40.00 (one way), (from 1 to 12 years old)
  • Valet parking fee: AUD 50 per night
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 25 (subject to availability)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marina Shores Cannonvale
  • Marina Shores Hotel Cannonvale
  • Marina Shores Hotel Airlie Beach
  • Marina Shores Airlie Beach
  • At Marina Shores Airlie Beach/Whitsunday Islands
  • at Marina Shores Hotel
  • at Marina Shores Cannonvale
  • at Marina Shores Hotel Cannonvale

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • At Marina Shores offers transfers from the ferry terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.