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Phāea Blue - Small Luxury Hotels of the World

5.0 star property
Luxury hotel with 3 restaurants, near Plaka Beach

Photo gallery for Phāea Blue - Small Luxury Hotels of the World

3 restaurants, lunch served
Property video
Suite, Sea View (Island, Private Heated Pool) | Private pool
Deluxe Suite, Sea View
Sun-loungers, beach umbrellas, beach towels, scuba diving

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Plaka, Elounda, Agios Nikolaos, 72053
  • Place, Plaka Beach
    ‪12 min walk‬
  • Place, Spinalonga
    ‪18 min drive‬
  • Place, Spinalonga Castle
    ‪22 min drive‬
  • Airport, Sitia (JSH)
    ‪89 min drive‬

Room options

View all photos for Phaea Blue Villa

Phaea Blue Villa

Phaea Blue Villa

Highlights

Separate sitting area
Private pool
Air conditioning
Dining table
TV
Pillow menu
Premium bedding
2 bedrooms
  • Beach view
  • 291 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Single Beds and 2 King Beds

View all photos for Signature room

Signature room | View from room

Signature room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Dining table
TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • Partial sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Private Heated Pool

Mountain view

Junior Suite Private Heated Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Private pool
Air conditioning
Dining table
TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • Mountain view
  • 53 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite, Sea View

Deluxe Suite, Sea View

Deluxe Suite, Sea View

Highlights

Separate sitting area
Air conditioning
Dining table
TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Blue Maisonette Suite Private Heated Pool

Blue Maisonette Suite Private Heated Pool | Interior detail

Blue Maisonette Suite Private Heated Pool

Highlights

Separate sitting area
Private pool
Air conditioning
Dining table
TV
Pillow menu
Premium bedding
Separate bedroom
  • Mountain view
  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Bungalow, Sea View (Private Heated Pool)

Deluxe Bungalow, Sea View (Private Heated Pool) | View from room

Deluxe Bungalow, Sea View (Private Heated Pool)

Highlights

Private pool
Air conditioning
Dining table
TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Sea View (Island, Private Heated Pool)

Suite, Sea View (Island, Private Heated Pool) | View from room

Suite, Sea View (Island, Private Heated Pool)

Highlights

Separate sitting area
Private pool
Air conditioning
Dining table
TV
Pillow menu
Premium bedding
Separate bedroom
  • Sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Bungalow, Sea View

Deluxe Bungalow, Sea View | Balcony

Deluxe Bungalow, Sea View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Dining table
TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
Hairdryer
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Agios Nikolaos

A luxury stay in Agios Nikolaos awaits you at Phāea Blue - Small Luxury Hotels of the World, a recipient of the prestigious Travel & Leisure 500 award in 2021. Within a 30-minute stroll, you'll find Plaka Beach and Spinalonga Castle. Highlights at this family-friendly hotel include 3 restaurants, 2 bars/lounges and an outdoor swimming pool. .A day of pampering can include massages, body wraps and mani/pedis. The seafood restaurant, Blue Door, is open for lunch and dinner. Votsalo Bar is the hotel's own bar. Enjoy the 24-hour gym, kids' club and pool loungers as well as access to motor boating. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Agios Nikolaos hotel, you'll be 28.1 km (17.4 mi) from Istro Beach.

What's nearby

  • Plaka Beach - 12 min walk - 1.1 km
  • Spinalonga - 18 min drive - 2.1 km
  • Spinalonga Castle - 22 min drive - 2.5 km
  • Istro Beach - 37 min drive - 29.2 km
  • Stalis Beach - 40 min drive - 37.2 km

Getting around

  • Sitia (JSH) - 95 min drive

Restaurants

  • ‪Vachus - ‬10 min drive
  • ‪Epico - ‬12 min walk
  • ‪Leonidas Taverna - ‬6 min drive
  • ‪Kafenes - ‬8 min drive
  • ‪FooDDrink Olous - ‬10 min drive

About this property

Phāea Blue - Small Luxury Hotels of the World

Luxury hotel with 3 restaurants, near Plaka Beach
Phāea Blue - Small Luxury Hotels of the World offers its guests an outdoor pool and a 24-hour fitness centre. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a library, and a terrace are also featured at the luxury Phāea Blue - Small Luxury Hotels of the World. Free self parking and valet parking are available.

This 5-star Agios Nikolaos hotel is smoke free.

  • 47 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2007
  • Buffet breakfast (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar by the pool
Phāea Blue - Small Luxury Hotels of the World offers 47 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments.

Awards and affiliations

Phāea Blue - Small Luxury Hotels of the World is listed in the 2021 Travel + Leisure 500.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Anthos
  • Beach Bar
  • Blue Door
  • Pop Up Restaurant
  • Votsalo Bar

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Books
  • Children's club
  • Designer stores
  • Fitness classes
  • Library
  • Motor boating
  • Outdoor pool
  • Personal motorised watercraft
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Scooter/moped rentals
  • Scuba diving
  • Snorkelling
  • Surfing/bodyboarding
  • Water skiing
  • Windsurfing
  • Wine tasting room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's games
  • Children's toys
  • Dining table
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (86 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels

Food and drink

  • Champagne service
  • Chef service
  • Dining table
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note: Guestroom photos are representative of rooms offered and may differ from the actual room received.
A credit card deposit is only valid when card and cardholder are present at check-in along with matching photo identification.

Renovations and closures

The property is closed between 1 November and 30 April.

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per accommodation (varies based on length of stay)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 30 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 1040K015A0000201

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Blue Palace
Blue Palace Agios Nikolaos
Blue Palace Resort
Blue Palace Resort Agios Nikolaos
Palace Blue
Blue Palace Luxury Collection Resort Agios Nikolaos
Blue Palace Luxury Collection Elounda
Blue Palace Luxury Collection Agios Nikolaos
Blue Palace Luxury Collection Resort Crete Agios Nikolaos
Blue Palace Luxury Collection Crete Agios Nikolaos
Blue Palace a Luxury Collection Resort Spa

Frequently asked questions

What is the cancellation policy at Phāea Blue - Small Luxury Hotels of the World?

Phāea Blue - Small Luxury Hotels of the World offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Phāea Blue - Small Luxury Hotels of the World?

Yep, Phāea Blue - Small Luxury Hotels of the World has a free self car park and free valet parking.

Are there any beaches close to Phāea Blue - Small Luxury Hotels of the World?

Yep, Phāea Blue - Small Luxury Hotels of the World is a short 16-minute walk from Plaka Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find motor boats.

Is there a spa on site at Phāea Blue - Small Luxury Hotels of the World?

There's no onsite spa, but this property does offer services like body wraps and body scrubs.

Does Phāea Blue - Small Luxury Hotels of the World have a pool?

Phāea Blue - Small Luxury Hotels of the World has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10:00 AM to 6:00 PM.

What luxury perks are available at Phāea Blue - Small Luxury Hotels of the World?

Phāea Blue - Small Luxury Hotels of the World features an outdoor pool, 3 restaurants and 2 bars.

What makes Phāea Blue - Small Luxury Hotels of the World a romantic place to stay?

Wine-tasting room and garden-view dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Phāea Blue - Small Luxury Hotels of the World.

Is Phāea Blue - Small Luxury Hotels of the World family-friendly?

You bet! With amenities such as a children's club, babysitting services and an outdoor pool, it's no surprise that Phāea Blue - Small Luxury Hotels of the World is a hit with families.

Does Phāea Blue - Small Luxury Hotels of the World serve breakfast?

Yep, complimentary buffet brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Phāea Blue - Small Luxury Hotels of the World?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Phāea Blue - Small Luxury Hotels of the World?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Phāea Blue - Small Luxury Hotels of the World?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Phāea Blue - Small Luxury Hotels of the World?

Furry friends are welcome at Phāea Blue - Small Luxury Hotels of the World, with food and water bowls on offer.

Phāea Blue - Small Luxury Hotels of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 248 out of 310 reviews
Rating 8 - Good. 43 out of 310 reviews
Rating 6 - Okay. 9 out of 310 reviews
Rating 4 - Poor. 6 out of 310 reviews
Rating 2 - Terrible. 4 out of 310 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rees

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the nicest hotel I have ever stayed in. The facilities and the grounds are exquisite and the staff are above and beyond. The restaurant serves some of the most delicious food I have ever eaten.
Stayed 3 nights in Oct 2025

10/10 Excellent

Peter

Stayed 2 nights in Oct 2025

6/10 Okay

Jingling

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The staff are very friendly and efficient.The conditions of the building,placement and garden need better maintenance.
Stayed 2 nights in Oct 2025

10/10 Excellent

april

Liked: Cleanliness, staff & service, property conditions & facilities

5 star hotel in every way!!

The hotel is absolutely amazing! The lobby has a huge bar instead of a checkin counter. You are able to sit on a comfortable couch and the staff comes to you for checkin. Service is just outstanding and the rooms are large and extremely clean. Breakfast is out of this works and the hotel has a beautiful beach. Located in one of the most exclusive towns, Elounda in Crete.
Stayed 4 nights in Sep 2025

10/10 Excellent

Demetra

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place a true 5 star and staff is great
Stayed 9 nights in Jul 2025

10/10 Excellent

Patricia

Stayed 5 nights in Jul 2025

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Phaea Blue and the location are what made our trip so pleasurable. The resort feels like a village on the hillside. The area is quiet and the village of Plaka is close by and walkable. We ate their each night and the food in Plaka is superb! We booked a Luxury Bungalow with pool and sea view which was delightful and lovely after a hot day on the beach. Will return.
Stayed 7 nights in Jun 2025

10/10 Excellent

Neha

Stayed 3 nights in Oct 2024

10/10 Excellent

Cherine

Travelled with partner
Liked: Amenities
Absolutely stunning and perfect luxury hotel. Has everything you need, the facilities and space look and feel great. Staff is second to none and food was terrific. The highlight is the private beach and perfect view of Spinalonga.
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice BUT the staff is what makes this resort OUTSTANDING. Thank you to everyone for the Greek language lessons and taking care of all our needs.
Stayed 3 nights in Oct 2024

10/10 Excellent

Samatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Timur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel in Plaka was nothing short of perfect. The staff were incredibly attentive, always ready to assist with a smile, and made me feel truly welcome throughout my stay. The hotel itself is absolutely gorgeous, with stunning views that took my breath away every day. The food was outstanding, and the breakfast was especially delicious, offering a great variety to start the day. This is easily the best place to stay in Plaka, and I highly recommend it for anyone looking for a beautiful and relaxing getaway!
Stayed 7 nights in Aug 2024

10/10 Excellent

michele

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Phaea Blue Palace is amazing. The staff, the rooms, the dining are all superior. The staff is so helpful and kind. The view from the rooms are peaceful and breathtaking. It was a wonderful experience.
Stayed 5 nights in Aug 2024

10/10 Excellent

Aida

Stayed 2 nights in Jul 2024

10/10 Excellent

Sally

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice :)
Stayed 3 nights in Oct 2023

4/10 Poor

Amanda

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The property is old and lacks basics in the rooms. No connection to the TV, no speakers for music, no iron It’s about time for a refit and restyle
Stayed 3 nights in Oct 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel on a magical setting

We stayed three days and we were sad to leave. The food , drink and service made the resort special for our 40th wedding anniversary.
Stayed 3 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

LEOPOLDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were quite impressed with the hotel facilities and super professional staff. We celebrated our wedding anniversary and enjoyed an exceptional time. We ate at the Isola and Andos restaurants. Food cooked over wood fire tasted subliminal. Best option to stay in the Plaka and Agios Nikolai’s areas
Stayed 2 nights in Sep 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Beautiful resort and stuff is very polite, helpful and friendly! Perfect spot if you are looking for luxurious and relaxing vacation.
Stayed 2 nights in Sep 2023

8/10 Good

Shannon, Rochester Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay at Blue Palace. The staff is very friendly - especially the parking staff. There are lots of dining options on the property. The location is great. It is close to Elounda/Plaka, but not too close so it still feels private/peaceful. It has tremendous potential. The breakfast buffet is great - tons of options. Our only complaint is that everything feels very dated. Also, the 'private' pools are not very private.

8/10 Good

Nasim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon our late-night arrival, the staff showcased commendable hospitality, accommodating us gracefully. It set a positive tone for our stay, making it all the more disheartening to witness a dent in this welcoming facade: two young girls at the reception who consistently came across as standoffish. Their demeanor starkly contrasted with the other reception staff members, who were consistently amiable and proactive. A standout amongst the staff was the concierge. He was not only resourceful but was the epitome of warmth, making him the most pleasant to deal with. His efforts significantly enriched our experience, and it was evident that he took immense pride in his role. However, the overall charm of the hotel was dampened when we discovered the state of our private pool. A layer of green algae draped the rocky sides, suggesting a clear lack of maintenance. For a facility that's promoted as a highlight, it's paramount that it remains in pristine condition for guests to enjoy. Housekeeping was a roller-coaster, varying from immaculate attention to detail on some days to a cursory tidying up on others. The most unsettling issue came during checkout. To our dismay, we identified charges on our final bill for items and services we never availed. While the hotel was prompt in addressing and rectifying the mistake, such oversight raises questions on attention to detail and accuracy, both crucial in the hospitality sector.
Stayed 8 nights in Aug 2023