Wotif Reviews

I have used Wotif for years to book my accommodation all over the world. It is easy to use and I have never been disappointed with either the booking process or the rooms allocated. Because I sometimes book as much as a year ahead, moving to more bookings that can be cancelled if necessary is just the icing on the cake for me.

Quick n easy service.

My request was dealt with in a very prompt friendly and professional manner.

Made an online booking which quick & easy, had to make a call regarding my booking was transferred to agent immediately , he was great solved my query straight away.

Very efficient even site and easy to use

Excellent and full descriptions of accommodation available.

Firstly your website was very good
But I had problems with the reservation
You got me the wrong dates
And the hotel tried t call you to cancel the reservation and bring my money back

And I am still waiting

I first called Wotif to confirm my booking as no email was sent me to do so. It was then I discovered an incorrect booking. The man I spoke to on the phone was trying to be as helpful as he could to rectify a problem with the system. The date I booked was incorrect (I have screen shots of my search on the correct date) but a huge charge was required if I chose to change it. I decided to leave it in the end. I called again and asked the woman who answered to send an email confirming the booking as I still had not received one. She double checked the email address and said she had sent it. As yet I am still waiting to receive that email???? It is not in my junk file and we are receiving all other emails? We have used Wotif many times in the past and have been happy with their service but it is very disappointing that we received no assistance when we have been such loyal customers.

The reception is difficult to identify and there is no sign for the lifts

Had a query about my booking and it was handled instantly and respectfully