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Customer Experience Rating
1/ 5

talk with hotels who use your site to access customers about being 100% clear on what they are offering
i looked on your site for a room. at singapore airport. the ‘room’ turned out to be a 3hr access to a pool’spa area.
the web page stated a twin futon, non-smoking room.
it was not a room
this is false advertising and you need to remove this business from your web site as it was misleading and a rip-off who wants pool access when they have a ten hour stop hour when they arrive close to midnight somewhere

Customer Experience Rating
5/ 5

Friendly, helpful staff and comfortable room

Customer Experience Rating
2/ 5

The room was comfortable and clean but the view overlooking the garage was not good. Would be good if website says “only 1 room left” that it is at the back or no view river views etc.
should also state that it is a no smoking site.

Customer Experience Rating
5/ 5

Quick Easy No Fuss Booking
Excellent communication ?

Customer Experience Rating
5/ 5

It was easy

Customer Experience Rating
5/ 5

Easy to use

Customer Experience Rating
5/ 5

The staff were very polite and helpful.

Customer Experience Rating
3/ 5

I needed to book a motel, that is all I wanted to do. I can’t really rate your service because I wasn’t that interested

Customer Experience Rating
5/ 5

Excellent

Customer Experience Rating
5/ 5

everything perfect