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Customer Experience Rating
1/ 5

long pauses and a delay in understanding the question asked

Customer Experience Rating
1/ 5

I called wotif to change the dates of my booking and they confirmed the change. We have since been contacted by the hotel saying we CANNOT make changes to the booking

Customer Experience Rating
5/ 5

It all worked as you’d hope! Booked a motel room en route up the Hume Highway when an hour away from Gundagi and lo and behold, when we got there, they knoew we were coming!

Customer Experience Rating
4/ 5

Site was good
Dont like the way it throws up the more expensive

Customer Experience Rating
3/ 5

System easy to navigate and book.

I do not like the inability to save confirmation of the booking, and copy of the receipt. We are not allowed access to facebook on work computers, and I do not use privately, so this option is of no use to me. I would prefer to have confirmation and receipt saved on the desktop, in appropriate folder for tax etc.

Additionally, the ability to save details of the booking as an app may be exciting to the 85% of the population who use ‘smart’ phones, but is next to useless for people with flip phones. As above: I would prefer to have option to download copy of booking confirmation and receipt, to save in appropriate file on the computer.

By the way, there is presumably a rising backlash against ‘smart’ phones, so maybe in the future less people will want an app?

Customer Experience Rating
4/ 5

Efficient simple processor

Customer Experience Rating
1/ 5

Was told they would call back and never did.

Customer Experience Rating
5/ 5

Just what we needed

Customer Experience Rating
5/ 5

Fantastic service quick and easy

Customer Experience Rating
5/ 5

Efficient and accurate booking